1E is a digital employee experience platform that helps you monitor, manage, and remediate issues across your entire enterprise endpoint estate in real-time to improve productivity.
ControlUp
ControlUp is a digital employee experience management platform that helps you monitor, troubleshoot, and remediate issues across your virtual desktops, physical endpoints, and cloud-based applications to ensure peak productivity.
Quick Comparison
| Feature | 1E | ControlUp |
|---|---|---|
| Website | 1e.com | controlup.com |
| Pricing Model | Custom | Custom |
| Starting Price | Custom Pricing | Custom Pricing |
| FREE Trial | ✘ No free trial | ✓ 21 days free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 1997 | 2011 |
| Headquarters | London, UK | San Jose, USA |
Overview
1E
1E provides a comprehensive digital employee experience platform designed to help you manage and secure your remote, hybrid, or office-based workforce. You can gain instant visibility into every endpoint, allowing you to identify performance bottlenecks and security vulnerabilities before they impact your team. The platform focuses on reducing IT tickets by automating the discovery and fix of common device issues without requiring manual intervention from your support staff.
You can measure sentiment through targeted micro-surveys to understand how employees actually feel about their technology. By combining these subjective insights with hard technical data, you can prioritize the fixes that matter most to your organization. It is built for large-scale enterprises that need to maintain high levels of productivity and security across thousands of diverse devices and locations.
ControlUp
ControlUp gives you a unified view of your entire IT infrastructure, from virtual desktops and physical laptops to the web applications your team uses daily. You can spot performance bottlenecks in real-time, whether a user is struggling with a slow Wi-Fi connection at home or a server process is hogging resources in the data center. It helps you move from reactive firefighting to proactive management by identifying trends before they become widespread outages.
You can resolve common IT headaches instantly using a library of automated remediation scripts that fix issues without manual intervention. The platform is designed for IT operations teams and help desk staff who need to maintain high availability in hybrid work environments. By providing deep visibility into the actual end-user experience, you can ensure your digital workspace stays fast and reliable for every employee.
Overview
1E Features
- Real-time Remediation Fix endpoint issues across your entire network in seconds using a library of thousands of automated instruction scripts.
- Experience Monitoring Track hardware health, application stability, and system performance to identify exactly where your digital experience is failing.
- Sentiment Analysis Deploy non-intrusive micro-surveys to your employees to gather qualitative feedback on their daily digital work experience.
- Patch Management Automate the deployment of critical software updates and security patches without disrupting your employees' workday or productivity.
- App Usage Insights Identify unused or underutilized software licenses so you can reclaim costs and optimize your IT budget effectively.
- Self-Service Portal Empower your employees to resolve common IT issues themselves through an intuitive interface, reducing the volume of support tickets.
ControlUp Features
- Real-Time Monitoring. Track the health of your entire environment with three-second update intervals so you can catch performance spikes instantly.
- Automated Remediation. Fix common issues automatically with trigger-based scripts that resolve problems before your users even notice a slowdown.
- Remote DX. Monitor the local Wi-Fi strength and ISP performance of your remote employees to troubleshoot home office connectivity issues.
- Edge DX. Manage your physical Windows, macOS, and Linux endpoints regardless of their location with a lightweight cloud-based agent.
- Scoutbees. Run synthetic transactions to proactively test the availability of your SaaS apps and virtual desktops from multiple locations.
- User Experience Score. View a simplified metric that quantifies the digital experience for every user so you can prioritize high-impact fixes.
- Guided Troubleshooting. Follow contextual suggestions to find the root cause of logon delays or application crashes without digging through logs.
- Historical Reporting. Analyze long-term trends and resource consumption to right-size your infrastructure and plan for future capacity needs.
Pricing Comparison
1E Pricing
ControlUp Pricing
Pros & Cons
1E
Pros
- Extremely fast execution of scripts across thousands of endpoints
- Significant reduction in manual IT support ticket volume
- Deep visibility into remote worker device performance
- Effective software license reclamation saves significant budget
- Powerful automation capabilities for complex enterprise environments
Cons
- Initial configuration requires significant technical expertise
- Learning curve for creating custom automation scripts
- Documentation can be dense for new administrators
- Pricing is geared toward large enterprise budgets
ControlUp
Pros
- Real-time data updates every three seconds
- Excellent visibility into remote worker home networks
- Powerful script-based actions for rapid troubleshooting
- Easy to install and see immediate value
- Consolidated view of virtual and physical endpoints
Cons
- Initial configuration of triggers requires some expertise
- Web console can occasionally feel slower than desktop
- Pricing can be high for smaller organizations