Broadly
Broadly is a local business growth platform that helps you manage your online reputation, capture more reviews, and streamline customer communication through a single, easy-to-use inbox.
Capterra
Capterra is a free online marketplace vendor that helps you find the right software for your business by providing verified user reviews, feature comparisons, and research tools.
Quick Comparison
| Feature | Broadly | Capterra |
|---|---|---|
| Website | broadly.com | capterra.com |
| Pricing Model | Custom | Freemium |
| Starting Price | Custom Pricing | Free |
| FREE Trial | ✘ No free trial | ✘ No free trial |
| Free Plan | ✘ No free plan | ✓ Has free plan |
| Product Demo | ✓ Request demo here | ✘ No product demo |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2013 | 1999 |
| Headquarters | Oakland, USA | Arlington, USA |
Overview
Broadly
Broadly is a comprehensive platform designed to help local service businesses grow by automating their customer experience and online presence. You can automatically send review requests to customers via text or email immediately after a job is completed, ensuring you build a strong reputation on Google and Facebook. The platform consolidates all your messages from Web Chat, SMS, and social media into one unified inbox so you never miss a lead.
You can also streamline your operations by sending professional invoices and collecting mobile payments directly through the app. It is specifically built for small to mid-sized service businesses like auto shops, HVAC contractors, and dental practices that need to modernize their customer journey. By integrating with your existing CRM or management system, Broadly handles the follow-up work so you can focus on your daily operations.
Capterra
Capterra is a comprehensive software discovery platform that helps you navigate the complex world of B2B technology. Instead of guessing which tools fit your team, you can browse over 100,000 verified reviews and compare thousands of products side-by-side. You can filter software by industry, pricing model, and specific features to create a shortlist of solutions that actually solve your business problems.
For software vendors, the platform serves as a powerful lead generation engine. You can list your product to reach millions of active buyers who are ready to purchase. By collecting and showcasing authentic user feedback, you build trust with potential customers and improve your brand's visibility in a crowded marketplace. It simplifies the entire software procurement process for both buyers and sellers.
Overview
Broadly Features
- Automated Review Requests Send personalized review invites via SMS or email automatically after every customer interaction to boost your Google and Facebook ratings.
- Unified Inbox Manage all your customer conversations from text, email, and social media in one central location to ensure lightning-fast response times.
- Web Chat Convert website visitors into leads instantly with a live chat feature that moves conversations directly to your mobile device.
- Mobile Payments Request and accept payments via text or email so you can get paid faster and provide a contactless checkout experience.
- Team Collaboration Assign specific conversations to team members and track performance metrics to ensure your staff provides excellent customer service.
- CRM Integrations Sync your customer data automatically with popular industry software like QuickBooks, ServiceTitan, and many others to trigger automated workflows.
Capterra Features
- Verified User Reviews. Read honest feedback from real users to understand the actual pros and cons of any software before you buy.
- Side-by-Side Comparison. Compare up to four different products at once to see how their features, pricing, and ratings stack up.
- Category Filtering. Narrow down your search by industry, deployment type, or specific functionality to find your perfect match in seconds.
- Software Shortlists. Save your favorite products to a personalized list so you can review them later with your team members.
- Vendor Lead Generation. List your own software to capture high-intent leads from a global audience of active business software buyers.
- Review Collection Tools. Use automated tools and incentives to gather authentic reviews from your customers and boost your online reputation.
Pricing Comparison
Broadly Pricing
Capterra Pricing
- Free for all software buyers
- Basic product profile
- Collect user reviews
- Inclusion in category listings
- Access to vendor portal
- Everything in Basic, plus:
- Pay-per-click lead generation
- Priority placement in search
- Conversion tracking tools
- Competitor insights
- Dedicated account support
Pros & Cons
Broadly
Pros
- Significantly increases the volume of positive Google reviews
- User-friendly mobile app makes managing leads easy on the go
- Seamless integration with many industry-specific CRM systems
- Consolidates multiple communication channels into one simple view
Cons
- Pricing can be higher than basic review-only tools
- Initial setup of custom integrations may require support
- Limited customization options for automated message templates
Capterra
Pros
- Completely free for buyers to research products
- Massive database covering almost every software niche
- User reviews are verified for authenticity
- Easy-to-use interface for comparing multiple tools
Cons
- PPC costs can be high for vendors
- Sponsored listings often appear above organic results
- Some niche categories have limited review data