Broadly
Broadly is a local business growth platform that helps you manage your online reputation, capture more reviews, and streamline customer communication through a single, easy-to-use inbox.
G2 is a software marketplace and review platform that helps you discover, review, and manage the technology your business needs to reach its full potential.
Quick Comparison
| Feature | Broadly | G2 |
|---|---|---|
| Website | broadly.com | g2.com |
| Pricing Model | Custom | Freemium |
| Starting Price | Custom Pricing | Free |
| FREE Trial | ✘ No free trial | ✘ No free trial |
| Free Plan | ✘ No free plan | ✓ Has free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2013 | 2012 |
| Headquarters | Oakland, USA | Chicago, USA |
Overview
Broadly
Broadly is a comprehensive platform designed to help local service businesses grow by automating their customer experience and online presence. You can automatically send review requests to customers via text or email immediately after a job is completed, ensuring you build a strong reputation on Google and Facebook. The platform consolidates all your messages from Web Chat, SMS, and social media into one unified inbox so you never miss a lead.
You can also streamline your operations by sending professional invoices and collecting mobile payments directly through the app. It is specifically built for small to mid-sized service businesses like auto shops, HVAC contractors, and dental practices that need to modernize their customer journey. By integrating with your existing CRM or management system, Broadly handles the follow-up work so you can focus on your daily operations.
G2
G2 is a comprehensive software marketplace that helps you make smarter buying decisions by providing access to over 2.5 million verified user reviews. Instead of relying on marketing materials, you can see how real peers use and rate specific tools across thousands of categories. This transparency allows you to compare products side-by-side based on satisfaction scores, feature sets, and market presence.
For software vendors, the platform offers a way to manage your brand reputation and capture buyer intent data. You can identify which companies are researching your product or your competitors in real-time. This helps your sales and marketing teams reach out to prospects exactly when they are in the market to buy, shortening your sales cycle and improving conversion rates.
Overview
Broadly Features
- Automated Review Requests Send personalized review invites via SMS or email automatically after every customer interaction to boost your Google and Facebook ratings.
- Unified Inbox Manage all your customer conversations from text, email, and social media in one central location to ensure lightning-fast response times.
- Web Chat Convert website visitors into leads instantly with a live chat feature that moves conversations directly to your mobile device.
- Mobile Payments Request and accept payments via text or email so you can get paid faster and provide a contactless checkout experience.
- Team Collaboration Assign specific conversations to team members and track performance metrics to ensure your staff provides excellent customer service.
- CRM Integrations Sync your customer data automatically with popular industry software like QuickBooks, ServiceTitan, and many others to trigger automated workflows.
G2 Features
- Verified User Reviews. Read authentic feedback from real software users to understand the actual pros and cons before you buy.
- G2 Grid Reports. Compare products visually on a quadrant based on user satisfaction and market presence to find the leaders.
- Buyer Intent Data. Identify which companies are actively researching your product or category so you can target high-fit prospects.
- Review Generation. Automate your review collection process with built-in campaigns to build social proof and improve your ranking.
- Competitor Comparison. Generate side-by-side comparison tables to see exactly how your features and pricing stack up against rivals.
- Content Syndication. Display your G2 badges and reviews directly on your website to build trust with your own visitors.
Pricing Comparison
Broadly Pricing
G2 Pricing
- Claim your profile
- Basic product description
- Upload product screenshots
- Respond to user reviews
- Basic category listing
- Everything in Free, plus:
- Review generation tools
- Custom profile CTA buttons
- Advanced profile analytics
- G2 badge usage rights
- Lead generation forms
Pros & Cons
Broadly
Pros
- Significantly increases the volume of positive Google reviews
- User-friendly mobile app makes managing leads easy on the go
- Seamless integration with many industry-specific CRM systems
- Consolidates multiple communication channels into one simple view
Cons
- Pricing can be higher than basic review-only tools
- Initial setup of custom integrations may require support
- Limited customization options for automated message templates
G2
Pros
- Massive database of reviews across every software niche
- Highly trusted by B2B buyers for authentic feedback
- Powerful buyer intent data for sales teams
- Easy-to-use comparison tools for software evaluation
Cons
- Paid plans for vendors are quite expensive
- Review moderation can sometimes feel inconsistent
- Steep learning curve for intent data integration