Broadly
Broadly is a local business growth platform that helps you manage your online reputation, capture more reviews, and streamline customer communication through a single, easy-to-use inbox.
Judge.me
Judge.me is a review management software that helps you collect and display star ratings and reviews with photos and videos to build trust and boost your store conversions.
Quick Comparison
| Feature | Broadly | Judge.me |
|---|---|---|
| Website | broadly.com | judge.me |
| Pricing Model | Custom | Freemium |
| Starting Price | Custom Pricing | Free |
| FREE Trial | ✘ No free trial | ✘ No free trial |
| Free Plan | ✘ No free plan | ✓ Has free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2013 | 2015 |
| Headquarters | Oakland, USA | London, UK |
Overview
Broadly
Broadly is a comprehensive platform designed to help local service businesses grow by automating their customer experience and online presence. You can automatically send review requests to customers via text or email immediately after a job is completed, ensuring you build a strong reputation on Google and Facebook. The platform consolidates all your messages from Web Chat, SMS, and social media into one unified inbox so you never miss a lead.
You can also streamline your operations by sending professional invoices and collecting mobile payments directly through the app. It is specifically built for small to mid-sized service businesses like auto shops, HVAC contractors, and dental practices that need to modernize their customer journey. By integrating with your existing CRM or management system, Broadly handles the follow-up work so you can focus on your daily operations.
Judge.me
Judge.me helps you power your e-commerce store with social proof by automating the entire review collection process. You can send unlimited review requests via email, SMS, or push notifications to gather star ratings, text reviews, and user-generated content like photos and videos. The platform automatically showcases these reviews on your product pages using customizable widgets that match your brand's look and feel.
You can also boost your SEO by displaying review stars in Google Search results and Google Shopping. The software handles the heavy lifting of moderating content and incentivizing customers with coupons, allowing you to focus on scaling your business. It integrates directly with major platforms like Shopify, WooCommerce, and BigCommerce to ensure a smooth setup without needing technical expertise.
Overview
Broadly Features
- Automated Review Requests Send personalized review invites via SMS or email automatically after every customer interaction to boost your Google and Facebook ratings.
- Unified Inbox Manage all your customer conversations from text, email, and social media in one central location to ensure lightning-fast response times.
- Web Chat Convert website visitors into leads instantly with a live chat feature that moves conversations directly to your mobile device.
- Mobile Payments Request and accept payments via text or email so you can get paid faster and provide a contactless checkout experience.
- Team Collaboration Assign specific conversations to team members and track performance metrics to ensure your staff provides excellent customer service.
- CRM Integrations Sync your customer data automatically with popular industry software like QuickBooks, ServiceTitan, and many others to trigger automated workflows.
Judge.me Features
- Unlimited Review Requests. Send as many review requests as you need via email, SMS, or push notifications without worrying about monthly limits.
- Photo and Video Reviews. Let your customers upload photos and videos of your products to create authentic social proof that builds buyer confidence.
- Customizable Review Widgets. Design your review sections to match your store's branding using flexible widgets for product pages and dedicated review tabs.
- Google Search SEO. Improve your click-through rates by displaying your star ratings directly in Google Search results and Google Shopping feeds.
- Automated Coupons. Reward your customers for leaving reviews by automatically sending discount codes, encouraging repeat purchases and higher engagement.
- Review Syndication. Share your reviews across multiple stores or social media platforms like Facebook and Instagram to maximize your brand's reach.
Pricing Comparison
Broadly Pricing
Judge.me Pricing
- Unlimited review requests
- Photos and video reviews
- Review badges and widgets
- Social media sharing
- Manual review imports
- 24/7 email support
- Everything in Free, plus:
- Google Shopping integration
- No Judge.me branding
- Q&A and custom forms
- Automatic coupons
- Product groups and syndication
Pros & Cons
Broadly
Pros
- Significantly increases the volume of positive Google reviews
- User-friendly mobile app makes managing leads easy on the go
- Seamless integration with many industry-specific CRM systems
- Consolidates multiple communication channels into one simple view
Cons
- Pricing can be higher than basic review-only tools
- Initial setup of custom integrations may require support
- Limited customization options for automated message templates
Judge.me
Pros
- Generous free plan includes unlimited review requests
- Extremely fast and responsive customer support team
- Easy setup process with automated widget installation
- Affordable flat-rate pricing for the premium tier
- Effective SEO features for Google Search results
Cons
- Widget customization may require CSS for advanced designs
- SMS review requests require additional per-message credits
- Interface can feel cluttered with many settings