Broadly
Broadly is a local business growth platform that helps you manage your online reputation, capture more reviews, and streamline customer communication through a single, easy-to-use inbox.
SoftwareSuggest
SoftwareSuggest is a comprehensive online platform helping businesses discover, compare, and select the right software solutions and service providers through verified reviews, expert consultations, and detailed product directories.
Quick Comparison
| Feature | Broadly | SoftwareSuggest |
|---|---|---|
| Website | broadly.com | softwaresuggest.com |
| Pricing Model | Custom | Freemium |
| Starting Price | Custom Pricing | Free |
| FREE Trial | ✘ No free trial | ✘ No free trial |
| Free Plan | ✘ No free plan | ✓ Has free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2013 | 2014 |
| Headquarters | Oakland, USA | Ahmedabad, India |
Overview
Broadly
Broadly is a comprehensive platform designed to help local service businesses grow by automating their customer experience and online presence. You can automatically send review requests to customers via text or email immediately after a job is completed, ensuring you build a strong reputation on Google and Facebook. The platform consolidates all your messages from Web Chat, SMS, and social media into one unified inbox so you never miss a lead.
You can also streamline your operations by sending professional invoices and collecting mobile payments directly through the app. It is specifically built for small to mid-sized service businesses like auto shops, HVAC contractors, and dental practices that need to modernize their customer journey. By integrating with your existing CRM or management system, Broadly handles the follow-up work so you can focus on your daily operations.
SoftwareSuggest
SoftwareSuggest is a business platform designed to simplify how you find and select the right technology for your organization. Instead of manually searching through hundreds of websites, you can use this centralized directory to compare software features, pricing, and user reviews across thousands of categories ranging from HR and payroll to CRM and ERP systems.
The platform serves both software buyers looking for unbiased recommendations and software vendors seeking to increase their visibility. You can request free consultations with software experts who analyze your specific requirements to provide a shortlisted selection of tools. This helps you reduce the risk of purchasing the wrong software while significantly cutting down your research time.
Overview
Broadly Features
- Automated Review Requests Send personalized review invites via SMS or email automatically after every customer interaction to boost your Google and Facebook ratings.
- Unified Inbox Manage all your customer conversations from text, email, and social media in one central location to ensure lightning-fast response times.
- Web Chat Convert website visitors into leads instantly with a live chat feature that moves conversations directly to your mobile device.
- Mobile Payments Request and accept payments via text or email so you can get paid faster and provide a contactless checkout experience.
- Team Collaboration Assign specific conversations to team members and track performance metrics to ensure your staff provides excellent customer service.
- CRM Integrations Sync your customer data automatically with popular industry software like QuickBooks, ServiceTitan, and many others to trigger automated workflows.
SoftwareSuggest Features
- Software Comparison. Compare up to four different software products side-by-side to evaluate features, pricing, and deployment options instantly.
- Expert Consultation. Get personalized recommendations from software experts who match your specific business needs with the most suitable vendors.
- Verified Reviews. Read authentic feedback from actual users to understand the real-world pros and cons of a platform before you buy.
- Price Quotes. Request and receive custom pricing quotes directly from vendors through a single interface to simplify your budgeting.
- Vendor Dashboard. Manage your product listings, respond to user reviews, and track lead generation performance if you are a software provider.
- Resource Library. Access detailed buyer guides, whitepapers, and blog articles to stay informed about the latest trends in your industry.
Pricing Comparison
Broadly Pricing
SoftwareSuggest Pricing
- Unlimited category browsing
- Side-by-side comparisons
- Access to verified reviews
- Free expert consultation
- Downloadable buyer guides
- Everything in Buyer Plan, plus:
- Product profile creation
- Basic lead capture
- Review collection tools
- Standard category placement
Pros & Cons
Broadly
Pros
- Significantly increases the volume of positive Google reviews
- User-friendly mobile app makes managing leads easy on the go
- Seamless integration with many industry-specific CRM systems
- Consolidates multiple communication channels into one simple view
Cons
- Pricing can be higher than basic review-only tools
- Initial setup of custom integrations may require support
- Limited customization options for automated message templates
SoftwareSuggest
Pros
- Free expert consultation saves hours of research
- Extensive database covers niche software categories
- Comparison tool highlights key feature differences
- Verified reviews provide honest user perspectives
Cons
- Heavy focus on the Indian market
- Vendors may receive frequent sales calls
- Interface can feel cluttered with advertisements