Cobrowse.io
Cobrowse.io provides a highly secure, cross-platform co-browsing solution that allows your support and sales teams to see and interact with your users' screens in real-time to resolve issues faster.
SessionStack
SessionStack is a digital experience analytics platform that provides session replay, co-browsing, and error tracking to help you understand user behavior and resolve technical issues across your web applications.
Quick Comparison
| Feature | Cobrowse.io | SessionStack |
|---|---|---|
| Website | cobrowse.io | sessionstack.com |
| Pricing Model | Subscription | Freemium |
| Starting Price | $18/month | Free |
| FREE Trial | ✓ 0 days free trial | ✓ 14 days free trial |
| Free Plan | ✘ No free plan | ✓ Has free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2018 | 2016 |
| Headquarters | London, UK | Sofia, Bulgaria |
Overview
Cobrowse.io
Cobrowse.io is a modern co-browsing solution that lets you see and interact with your customers' screens across web, iOS, and Android apps. Unlike traditional screen sharing, it allows you to click, scroll, and type alongside your users, making it much easier to guide them through complex workflows or troubleshoot technical issues. You can mask sensitive data fields to ensure privacy while maintaining a high-touch support experience.
The platform is built for security-conscious industries like banking and healthcare, offering both cloud and self-hosted deployment options. You can integrate it directly into your existing website or mobile app using their SDKs, ensuring a branded experience that doesn't require your customers to download any third-party software or plugins. It helps you reduce handle times and improve customer satisfaction scores by eliminating the guesswork from support calls.
SessionStack
SessionStack helps you understand exactly how users interact with your web applications by capturing every click, scroll, and mouse movement. You can watch high-fidelity session replays to identify where users get stuck or why they drop off, allowing you to make data-driven improvements to your conversion funnels. It goes beyond simple analytics by linking user actions directly to technical console logs and network errors.
You can also use the platform for real-time customer support through its integrated co-browsing feature. This allows you to join a user's session instantly to guide them through complex tasks without requiring any software installations on their end. Whether you are a product manager looking for UX insights or a developer debugging production issues, the platform provides the visual and technical context you need to improve your digital experience.
Overview
Cobrowse.io Features
- Full Remote Control Take control of your user's screen to click buttons, scroll through pages, and fill out forms on their behalf.
- Screen Annotations Draw and highlight specific elements on your customer's screen to provide clear, visual guidance during a live session.
- Sensitive Data Masking Protect user privacy by automatically redacting sensitive information like passwords and credit card numbers from your view.
- Cross-Platform Support Support your users wherever they are, whether they are using a web browser, an iPhone, or an Android device.
- Session Recording Record your co-browsing sessions for quality assurance, training purposes, or to maintain a detailed audit trail.
- Custom Branding Customize the look and feel of the interface to match your brand, ensuring a consistent experience for your customers.
SessionStack Features
- High-Fidelity Session Replay. Watch pixel-perfect reconstructions of user journeys to see exactly where people struggle or encounter bugs in your app.
- Interactive Co-browsing. Join your users' active sessions in real-time to provide hands-on support and guide them through complex workflows instantly.
- Error & Exception Tracking. Link every visual session to technical console logs and network requests to identify the root cause of crashes.
- User Segmentation. Filter your session data by browser, device, location, or custom events to find specific patterns in user behavior.
- Click Maps. Visualize user engagement across your pages to identify which elements grab attention and which are being ignored.
- DevTools Integration. Access a built-in virtual console that mirrors the user's browser environment for deep technical troubleshooting during replays.
Pricing Comparison
Cobrowse.io Pricing
- Web, iOS, and Android support
- Unlimited sessions
- Remote control and drawing
- Data masking and redaction
- Standard integrations
- Email support
- Everything in Cloud, plus:
- Self-hosted deployment options
- Single Sign-On (SSO)
- Custom legal agreements
- Dedicated account manager
- Priority 24/7 support
SessionStack Pricing
- Up to 1,500 sessions/month
- 1 month data retention
- Unlimited team members
- Standard session replay
- Basic error tracking
- Everything in Free, plus:
- Up to 10,000 sessions/month
- 6 months data retention
- Real-time co-browsing
- Advanced filtering and segments
- Priority email support
Pros & Cons
Cobrowse.io
Pros
- Extremely low latency for real-time interactions
- No software downloads required for your customers
- Robust security features and data masking capabilities
- Easy integration with existing CRM and helpdesk tools
Cons
- Initial technical setup requires developer resources
- Pricing can scale quickly for large support teams
- Mobile SDK implementation can be complex for beginners
SessionStack
Pros
- Extremely low impact on website performance and speed
- Co-browsing feature works without any client-side plugins
- Detailed technical logs attached to every session replay
- Very easy setup with a single snippet of code
Cons
- Data retention periods are short on lower-priced tiers
- Mobile app session recording is not currently supported
- Interface can feel slightly technical for non-developer users