ControlUp
ControlUp is a digital employee experience management platform that helps you monitor, troubleshoot, and remediate issues across your virtual desktops, physical endpoints, and cloud-based applications to ensure peak productivity.
New Relic
New Relic is a cloud-based observability platform that helps you monitor, debug, and optimize your entire technology stack through real-time data visualization and full-stack performance analysis.
Quick Comparison
| Feature | ControlUp | New Relic |
|---|---|---|
| Website | controlup.com | newrelic.com |
| Pricing Model | Custom | Freemium |
| Starting Price | Custom Pricing | Free |
| FREE Trial | ✓ 21 days free trial | ✘ No free trial |
| Free Plan | ✘ No free plan | ✓ Has free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2011 | 2008 |
| Headquarters | San Jose, USA | San Francisco, USA |
Overview
ControlUp
ControlUp gives you a unified view of your entire IT infrastructure, from virtual desktops and physical laptops to the web applications your team uses daily. You can spot performance bottlenecks in real-time, whether a user is struggling with a slow Wi-Fi connection at home or a server process is hogging resources in the data center. It helps you move from reactive firefighting to proactive management by identifying trends before they become widespread outages.
You can resolve common IT headaches instantly using a library of automated remediation scripts that fix issues without manual intervention. The platform is designed for IT operations teams and help desk staff who need to maintain high availability in hybrid work environments. By providing deep visibility into the actual end-user experience, you can ensure your digital workspace stays fast and reliable for every employee.
New Relic
New Relic gives you a unified view of your entire software ecosystem, from infrastructure and applications to end-user experiences. Instead of jumping between disconnected tools, you can ingest data from any source and visualize it in a single dashboard to pinpoint performance bottlenecks. You can track every transaction, identify slow database queries, and resolve errors before they impact your customers.
The platform is built for engineers who need deep visibility into complex distributed systems and microservices. It offers a generous free tier that includes 100 GB of data ingestion per month and full access to over 30 capabilities. Whether you are a solo developer or part of a global enterprise, you can scale your monitoring as your infrastructure grows without losing granular detail.
Overview
ControlUp Features
- Real-Time Monitoring Track the health of your entire environment with three-second update intervals so you can catch performance spikes instantly.
- Automated Remediation Fix common issues automatically with trigger-based scripts that resolve problems before your users even notice a slowdown.
- Remote DX Monitor the local Wi-Fi strength and ISP performance of your remote employees to troubleshoot home office connectivity issues.
- Edge DX Manage your physical Windows, macOS, and Linux endpoints regardless of their location with a lightweight cloud-based agent.
- Scoutbees Run synthetic transactions to proactively test the availability of your SaaS apps and virtual desktops from multiple locations.
- User Experience Score View a simplified metric that quantifies the digital experience for every user so you can prioritize high-impact fixes.
- Guided Troubleshooting Follow contextual suggestions to find the root cause of logon delays or application crashes without digging through logs.
- Historical Reporting Analyze long-term trends and resource consumption to right-size your infrastructure and plan for future capacity needs.
New Relic Features
- Application Performance Monitoring. Monitor your application health in real-time and trace distributed requests across complex microservices to find the root cause of latency.
- Infrastructure Monitoring. Connect your hosts, containers, and cloud resources to see how infrastructure health impacts your application performance and user experience.
- Log Management. Search through billions of log messages instantly and correlate them with specific application errors to troubleshoot issues faster than ever.
- Browser Monitoring. Measure actual user load times and frontend performance across different devices and geographies to ensure a smooth customer experience.
- Error Tracking. Group similar errors automatically and get alerted the moment new bugs appear in your production environment so you can fix them quickly.
- Vulnerability Management. Identify security risks within your software dependencies and prioritize fixes based on the actual impact they have on your live applications.
Pricing Comparison
ControlUp Pricing
New Relic Pricing
- 100 GB/month free data ingest
- 1 Full Platform User
- Unlimited Basic Users
- Unlimited Core Users
- Standard support access
- Full stack observability access
- Everything in Free, plus:
- Up to 5 Full Platform Users
- Pay-as-you-go for extra data
- Data ingest at $0.30/GB
- Ticket-based support
- Add-on security features
Pros & Cons
ControlUp
Pros
- Real-time data updates every three seconds
- Excellent visibility into remote worker home networks
- Powerful script-based actions for rapid troubleshooting
- Easy to install and see immediate value
- Consolidated view of virtual and physical endpoints
Cons
- Initial configuration of triggers requires some expertise
- Web console can occasionally feel slower than desktop
- Pricing can be high for smaller organizations
New Relic
Pros
- Extremely deep visibility into application code and database queries
- Generous free tier provides full access to most features
- Unified dashboard reduces the need for multiple monitoring tools
- Powerful querying language for creating highly customized data visualizations
Cons
- Pricing model can be difficult to predict as data grows
- Initial setup and configuration requires significant technical expertise
- Interface can feel overwhelming due to the massive feature set