Cliniko
Cliniko is a complete practice management software designed for healthcare practitioners to manage schedules, patient records, invoices, and telehealth appointments from any device with an internet connection.
Crystal PM
Crystal PM is a comprehensive electronic health records and practice management software designed specifically for optometry practices to streamline clinical workflows, patient billing, and inventory tracking in one platform.
Quick Comparison
| Feature | Cliniko | Crystal PM |
|---|---|---|
| Website | cliniko.com | crystalpm.com |
| Pricing Model | Subscription | Custom |
| Starting Price | $49/month | Custom Pricing |
| FREE Trial | ✓ 30 days free trial | ✘ No free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2011 | 2004 |
| Headquarters | Melbourne, Australia | Austin, USA |
Overview
Cliniko
Cliniko is a practice management platform that helps you run your healthcare clinic smoothly from anywhere. Instead of juggling paper files and separate calendars, you get a unified system to manage your entire workflow—from the moment a patient books online to the final invoice payment. You can securely store treatment notes, track patient history, and manage your team’s schedule across multiple locations without any software installations.
The platform simplifies your daily administrative tasks with automated appointment reminders and integrated telehealth features. It scales with your practice, whether you are a solo practitioner or managing a large multi-disciplinary clinic with dozens of staff members. You can access your data securely on any device, ensuring you stay connected to your patients and your business while on the go.
Crystal PM
Crystal PM provides a specialized all-in-one solution for your optometry practice, combining electronic health records with robust office management tools. You can move away from paper charts by using customizable exam templates that match your specific clinical workflow. The platform handles everything from the initial patient check-in and automated appointment reminders to complex insurance billing and frame inventory management.
You can manage your entire optical boutique directly within the software, tracking frame stock and processing lab orders without switching systems. It also includes integrated diagnostic equipment interfaces, allowing you to import testing data directly into patient files. Whether you run a solo practice or a multi-location clinic, the software helps you centralize patient data and financial reporting to improve your daily operational efficiency.
Overview
Cliniko Features
- Online Bookings Let your patients book appointments 24/7 through your website, reducing phone calls and filling your calendar automatically.
- Smart Scheduling Manage multiple practitioners and locations with a flexible calendar that tracks availability, room assignments, and appointment statuses.
- Digital Treatment Notes Create custom templates to record patient notes quickly and securely, including the ability to upload photos and files.
- Automated Reminders Reduce no-shows by sending automated SMS and email reminders to your patients before their scheduled appointments.
- Integrated Telehealth Conduct secure video consultations directly within the platform without requiring your patients to download extra software.
- Financial Reporting Track your clinic's performance with detailed reports on revenue, practitioner productivity, and outstanding patient invoices.
- Patient Portal Provide your patients with a secure area to view their upcoming appointments and update their personal information.
- Letter Templates Generate professional referral letters and patient communications instantly using your stored data and custom branding.
Crystal PM Features
- Customizable EHR Templates. Design your own exam forms and templates to match your specific charting style and clinical requirements.
- Optical Inventory Management. Track your frames, contact lenses, and accessories in real-time with built-in barcode scanning and automated reordering.
- Equipment Integration. Connect your diagnostic pre-test and lane equipment to automatically import patient data into their digital records.
- Automated Patient Recalls. Send automated text and email reminders to your patients to reduce no-shows and fill your exam schedule.
- Integrated Billing & Claims. Submit insurance claims electronically and track payments directly within the platform to speed up your revenue cycle.
- Patient Portal. Give your patients the ability to fill out intake forms online and view their records through a secure web portal.
- E-Prescribing. Send prescriptions directly to pharmacies and manage medication histories with built-in drug interaction checks.
- Multi-Location Support. Access your data from any office location with centralized database management for growing optometry practices.
Pricing Comparison
Cliniko Pricing
- 1 Practitioner
- Unlimited support staff
- Unlimited patients and files
- Online bookings and telehealth
- Automated SMS and email reminders
- Secure data encryption
- Everything in Solo, plus:
- Up to 5 Practitioners
- Multi-location support
- Advanced practitioner reporting
- Team schedule management
- Individual practitioner permissions
Crystal PM Pricing
Pros & Cons
Cliniko
Pros
- Extremely intuitive interface requires almost no staff training
- Reliable and fast performance on mobile devices
- Excellent customer support with quick response times
- Highly customizable treatment note templates
- Seamless integration of telehealth and online bookings
Cons
- SMS credits for reminders require additional payment
- Limited advanced accounting features compared to dedicated software
- No native offline mode for areas with poor internet
Crystal PM
Pros
- Highly customizable templates adapt to any workflow
- Excellent integration with a wide range of diagnostic equipment
- Comprehensive all-in-one functionality for clinical and retail
- Reliable customer support with deep optometry expertise
- Strong reporting tools for tracking practice growth
Cons
- Interface feels dated compared to modern web apps
- Initial setup and customization requires significant time
- Steep learning curve for staff members
- Occasional lag when running on older local servers