Dialpad
Dialpad is an AI-powered communication platform that unifies business phone systems, video conferencing, and contact center solutions into a single workspace to streamline your team collaboration.
IRIS Clarity
IRIS Clarity is an AI-powered noise cancellation software that removes distracting background sounds from both sides of your online meetings and calls in real-time to improve communication.
Quick Comparison
| Feature | Dialpad | IRIS Clarity |
|---|---|---|
| Website | dialpad.com | iris.audio |
| Pricing Model | Subscription | Subscription |
| Starting Price | $15/month | $9/month |
| FREE Trial | ✓ 14 days free trial | ✓ 7 days free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2011 | 2021 |
| Headquarters | San Ramon, USA | London, UK |
Overview
Dialpad
Dialpad is a unified communications platform that brings your phone calls, video meetings, and team messages into one workspace. Built with proprietary artificial intelligence, it automatically transcribes your conversations in real-time and tracks action items so you can focus on the person you are talking to rather than taking notes.
You can manage your entire business communication system from a single app that works across your laptop, desk phone, or mobile device. Whether you are running a small business or a global contact center, the platform helps you stay connected with customers and colleagues through reliable cloud-based calling and smart automated workflows.
IRIS Clarity
IRIS Clarity is an AI-driven voice isolation tool designed to clear up your digital communications. By installing a simple desktop application, you can eliminate background noise like barking dogs, keyboard typing, or office chatter from your own microphone and the audio coming from your participants. It acts as a virtual buffer between your microphone and your meeting software, ensuring only clear human speech gets through.
You can use it across various industries including customer service centers, remote sales teams, and healthcare providers where clear audio is critical for accuracy and privacy. The software works locally on your device, which means your voice data stays private and isn't processed in the cloud. It integrates with your existing setup to make every call sound like it's happening in a professional studio.
Overview
Dialpad Features
- AI Recaps Get automated summaries and searchable transcripts for every call and meeting so you never miss a detail.
- Real-time Coaching Receive live suggestions and sentiment analysis during customer calls to help you handle difficult questions effectively.
- Unified Messaging Send team messages, SMS, and MMS directly from your business number to keep all threads in one place.
- Video Meetings Launch high-definition video conferences from your browser or app without requiring guests to download software.
- Global Calling Make and receive crystal-clear business calls from any device using your professional number from anywhere in the world.
- Visual Voicemail Read your voicemail transcripts instantly in the app or via email so you can respond without listening to audio.
IRIS Clarity Features
- Bi-directional Noise Removal. Remove background noise from your own microphone and eliminate the distracting sounds coming from other people on your call.
- Real-time AI Processing. Clean your audio instantly with low-latency AI that identifies and isolates human speech while filtering out non-human sounds.
- Simple Toggle Control. Manage your audio settings with a simple dashboard that lets you turn noise cancellation on or off with one click.
- Local Device Processing. Keep your conversations private as all audio processing happens directly on your computer rather than being sent to a server.
- Multi-platform Compatibility. Use the software seamlessly with any VoIP or meeting application including Zoom, Microsoft Teams, Google Meet, and Slack.
- System-wide Integration. Select IRIS Clarity as your virtual microphone and speaker in your system settings to apply noise cancellation across all apps.
Pricing Comparison
Dialpad Pricing
- Unlimited calling in US & Canada
- AI-powered call transcriptions
- AI meeting recaps
- Google Workspace & Microsoft 365 sync
- Multi-level auto attendant
- Unlimited team SMS & MMS
- Everything in Standard, plus:
- Support for multiple offices
- CRM integrations (Salesforce, HubSpot)
- Open APIs and webhooks
- Global SMS capabilities
- 24/7 phone support
IRIS Clarity Pricing
- Unlimited noise cancellation
- Bi-directional audio cleaning
- Works with all meeting apps
- Standard email support
- Single user license
- Everything in Monthly, plus:
- Discounted yearly rate
- Billed as $72 per year
- Priority updates
- Unlimited usage
Pros & Cons
Dialpad
Pros
- Excellent call quality and reliability on mobile
- AI transcriptions are highly accurate and helpful
- Setup process is fast and very intuitive
- Seamless switching between desktop and mobile devices
Cons
- Advanced reporting can be difficult to navigate
- International calling rates can be confusing
- Occasional delays in syncing with some CRMs
IRIS Clarity
Pros
- Extremely effective at removing high-frequency background noises
- Simple setup process with minimal configuration required
- Works on both incoming and outgoing audio streams
- Low impact on system CPU and memory resources
Cons
- No forever-free version available for casual users
- Requires a stable desktop environment to run effectively
- Voice quality can occasionally sound slightly processed