AngelTrack
AngelTrack is an all-in-one EMS software platform that integrates dispatch, electronic patient care reporting, billing, and fleet management into a single cloud-based solution for ambulance and fire services.
First Due
First Due provides a unified cloud-based platform for fire and EMS agencies to manage records, dispatch, prevention, and response operations within a single integrated software solution.
Quick Comparison
| Feature | AngelTrack | First Due |
|---|---|---|
| Website | angeltrack.com | firstdue.com |
| Pricing Model | Subscription | Custom |
| Starting Price | $525/month | Custom Pricing |
| FREE Trial | ✘ No free trial | ✘ No free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2012 | 2016 |
| Headquarters | Houston, USA | Garden City, USA |
Overview
AngelTrack
AngelTrack provides a comprehensive cloud-based platform designed to run your entire EMS or fire department operation from a single browser tab. You can manage every aspect of your service, including high-performance dispatch, NEMSIS-certified electronic patient care reporting (ePCR), and automated medical billing. By unifying these traditionally separate systems, you eliminate data silos and reduce the administrative burden on your crews and office staff.
The software handles the complexities of scheduled and unscheduled transports while tracking your fleet's health and employee certifications in real-time. You can access the system from any mobile device or toughbook, ensuring your paramedics and EMTs stay connected in the field. It is specifically built for private ambulance services, municipal EMS, and fire departments looking to transition away from fragmented legacy systems to a modern, paperless workflow.
First Due
First Due provides a comprehensive suite of tools designed specifically for fire and EMS agencies to manage their entire operation in one place. You can move away from disconnected legacy systems and handle everything from pre-incident planning and mobile dispatch to fire prevention and electronic patient care reporting (ePCR). The platform ensures your crew has critical information at their fingertips before they even arrive on the scene.
You can streamline your administrative tasks with automated reporting, asset management, and personnel scheduling modules. By centralizing your data, you reduce manual entry and ensure that every department member—from the fire chief to the field medic—stays informed and coordinated. It is built to support agencies of all sizes, helping you improve response times and community safety through better data accessibility.
Overview
AngelTrack Features
- Smart Dispatch Assign calls and track your units in real-time with a visual dispatch board that handles both emergency and scheduled transports.
- NEMSIS v3 ePCR Complete clinical charts faster with an intuitive, compliant interface that works on any tablet or mobile device in the field.
- Automated Billing Speed up your revenue cycle by automatically converting completed patient charts into insurance claims and invoices with built-in clearinghouse integration.
- Fleet Maintenance Track vehicle repairs, fuel consumption, and daily inspections to keep your ambulances safe and compliant with state regulations.
- Employee Management Monitor staff certifications, track work hours, and manage shift schedules to ensure you always have a qualified crew ready.
- Real-time Map Tracking View live GPS locations of your entire fleet on a single map to optimize routing and improve response times.
First Due Features
- Pre-Incident Planning. Access detailed building data, floor plans, and hazardous material locations instantly on your mobile device during an active response.
- Mobile Dispatch & Routing. Receive real-time alerts and turn-by-turn navigation to incidents while viewing the location of other responding units on a live map.
- Fire Prevention & Inspections. Complete fire inspections in the field using customizable checklists and automatically sync results with your occupancy records.
- Electronic Patient Care (ePCR). Document medical calls quickly with an NEMSIS-compliant interface that works offline and integrates directly with your billing workflows.
- Asset & Fleet Management. Track vehicle maintenance schedules, equipment checks, and inventory levels to ensure your gear is always ready for service.
- Personnel & Scheduling. Manage crew rotations, track certifications, and handle shift trades through a centralized portal accessible to all department members.
Pricing Comparison
AngelTrack Pricing
- Up to 125 calls per month
- Full ePCR and Dispatch
- Billing and Finance suite
- Fleet and HR management
- NEMSIS state reporting
- Unlimited users and devices
- Up to 250 calls per month
- Everything in Standard, plus:
- Higher volume capacity
- Priority technical support
- Advanced reporting tools
- Integrated clearinghouse access
First Due Pricing
Pros & Cons
AngelTrack
Pros
- Consolidates multiple expensive software subscriptions into one flat monthly fee
- Works on any device with a web browser and internet connection
- Automated billing features significantly reduce the time to receive insurance reimbursements
- Comprehensive reporting provides deep insights into agency profitability and performance
Cons
- Extensive feature set requires significant initial training for new staff
- User interface prioritizes data density over modern aesthetic design
- Requires a stable internet connection for real-time data syncing
First Due
Pros
- Consolidates multiple disconnected legacy systems into one
- Excellent mobile access for responders in the field
- Highly customizable forms for inspections and reports
- Real-time data syncing improves situational awareness
- Modern interface is easier to learn than older software
Cons
- Initial data migration from old systems takes time
- Extensive feature set requires thorough staff training
- Customization options can be overwhelming during setup