Fullview
Fullview is a customer support platform that provides cobrowsing, session replays, and console logs to help technical support teams troubleshoot and resolve user issues faster.
ScreenMeet
ScreenMeet provides cloud-native cobrowse, screen sharing, and remote support tools integrated directly into your existing CRM and ITSM platforms to streamline customer service and technical support workflows.
Quick Comparison
| Feature | Fullview | ScreenMeet |
|---|---|---|
| Website | fullview.io | screenmeet.com |
| Pricing Model | Freemium | Custom |
| Starting Price | Free | Custom Pricing |
| FREE Trial | ✓ 14 days free trial | ✓ 14 days free trial |
| Free Plan | ✓ Has free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2021 | 2015 |
| Headquarters | Copenhagen, Denmark | San Francisco, USA |
Overview
Fullview
Fullview is a technical support platform designed to help you solve customer issues without the back-and-forth of screenshots or screen sharing requests. By integrating directly into your web application, it allows you to see exactly what your users are experiencing in real-time or through recorded sessions. You can take control of a user's screen with secure cobrowsing to guide them through complex workflows or fix bugs instantly.
The platform automatically captures technical data like console logs, network requests, and metadata alongside every session. This means your support and engineering teams can identify the root cause of an issue without asking the user for technical details. It is built specifically for SaaS companies and support teams who need to provide high-touch, efficient technical assistance while maintaining strict data privacy and GDPR compliance.
ScreenMeet
ScreenMeet is a cloud-native remote support platform designed to help you resolve customer issues faster by seeing exactly what they see. Instead of asking customers to describe their problems, you can launch cobrowsing or screen sharing sessions directly from your CRM or ITSM tool. This eliminates the friction of external downloads and helps you provide a more personal support experience.
You can take control of remote desktops, view mobile app screens, or browse alongside customers in real-time while maintaining strict security and compliance standards. The platform is built specifically for high-volume support environments like help desks and contact centers where speed and security are critical. It integrates deeply with platforms you already use, such as Salesforce, ServiceNow, and Microsoft Dynamics 365.
Overview
Fullview Features
- Instant Cobrowsing Initiate a live session to see your user's screen and guide them through your product with click-and-scroll control.
- Session Replays Watch recorded sessions of user journeys to identify exactly where they encountered errors or got stuck in your app.
- Console Log Integration View real-time developer logs and network errors alongside the user's screen to troubleshoot technical bugs instantly.
- Auto-Masking Privacy Protect sensitive user data automatically by masking PII fields so your team only sees what they need to see.
- Live Activity Feeds Monitor active users in your application and jump into a live session the moment someone needs assistance.
- Granular Session Search Filter through recordings by user ID, email, or specific events to find the exact session you need to investigate.
ScreenMeet Features
- Secure Cobrowsing. Interact with your customer's web browser in real-time to guide them through complex forms and website navigation safely.
- Remote Desktop Support. Take full control of a user's desktop to troubleshoot technical issues and perform administrative tasks from your own browser.
- Mobile App Sharing. View and support your mobile applications on iOS and Android devices to resolve app-specific issues quickly.
- CRM Integration. Launch support sessions directly from Salesforce or ServiceNow records so you never have to switch between different applications.
- Browser-Based Access. Start sessions instantly without requiring your customers to download or install any software, reducing friction and technical hurdles.
- Session Recording. Record support interactions for quality assurance, training purposes, and maintaining a clear audit trail of all remote activities.
Pricing Comparison
Fullview Pricing
- 4 cobrowsing sessions/month
- 1,000 session replays/month
- 7-day data retention
- Console logs & metadata
- Basic integrations
- Everything in Free, plus:
- Unlimited cobrowsing sessions
- 10,000 session replays/month
- 30-day data retention
- Advanced integrations
- Priority support
ScreenMeet Pricing
Pros & Cons
Fullview
Pros
- Eliminates the need for users to record their own screens
- Zero-download cobrowsing works instantly in the browser
- Consolidated technical logs save engineering time during debugging
- Easy installation with a simple Javascript snippet
Cons
- Limited to web applications and does not support native mobile
- Free tier session limits are reached quickly by active teams
- Data retention periods are short on lower-priced plans
ScreenMeet
Pros
- Seamless integration with Salesforce and ServiceNow workflows
- No-download requirement significantly improves customer participation rates
- High-quality video performance even on lower bandwidths
- Granular security controls for masking sensitive data
Cons
- Initial configuration requires technical expertise for deep integrations
- Pricing is higher than basic standalone screen sharing tools
- Mobile support features can be limited by OS permissions