Fullview
Fullview is a customer support platform that provides cobrowsing, session replays, and console logs to help technical support teams troubleshoot and resolve user issues faster.
SessionStack
SessionStack is a digital experience analytics platform that provides session replay, co-browsing, and error tracking to help you understand user behavior and resolve technical issues across your web applications.
Quick Comparison
| Feature | Fullview | SessionStack |
|---|---|---|
| Website | fullview.io | sessionstack.com |
| Pricing Model | Freemium | Freemium |
| Starting Price | Free | Free |
| FREE Trial | ✓ 14 days free trial | ✓ 14 days free trial |
| Free Plan | ✓ Has free plan | ✓ Has free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2021 | 2016 |
| Headquarters | Copenhagen, Denmark | Sofia, Bulgaria |
Overview
Fullview
Fullview is a technical support platform designed to help you solve customer issues without the back-and-forth of screenshots or screen sharing requests. By integrating directly into your web application, it allows you to see exactly what your users are experiencing in real-time or through recorded sessions. You can take control of a user's screen with secure cobrowsing to guide them through complex workflows or fix bugs instantly.
The platform automatically captures technical data like console logs, network requests, and metadata alongside every session. This means your support and engineering teams can identify the root cause of an issue without asking the user for technical details. It is built specifically for SaaS companies and support teams who need to provide high-touch, efficient technical assistance while maintaining strict data privacy and GDPR compliance.
SessionStack
SessionStack helps you understand exactly how users interact with your web applications by capturing every click, scroll, and mouse movement. You can watch high-fidelity session replays to identify where users get stuck or why they drop off, allowing you to make data-driven improvements to your conversion funnels. It goes beyond simple analytics by linking user actions directly to technical console logs and network errors.
You can also use the platform for real-time customer support through its integrated co-browsing feature. This allows you to join a user's session instantly to guide them through complex tasks without requiring any software installations on their end. Whether you are a product manager looking for UX insights or a developer debugging production issues, the platform provides the visual and technical context you need to improve your digital experience.
Overview
Fullview Features
- Instant Cobrowsing Initiate a live session to see your user's screen and guide them through your product with click-and-scroll control.
- Session Replays Watch recorded sessions of user journeys to identify exactly where they encountered errors or got stuck in your app.
- Console Log Integration View real-time developer logs and network errors alongside the user's screen to troubleshoot technical bugs instantly.
- Auto-Masking Privacy Protect sensitive user data automatically by masking PII fields so your team only sees what they need to see.
- Live Activity Feeds Monitor active users in your application and jump into a live session the moment someone needs assistance.
- Granular Session Search Filter through recordings by user ID, email, or specific events to find the exact session you need to investigate.
SessionStack Features
- High-Fidelity Session Replay. Watch pixel-perfect reconstructions of user journeys to see exactly where people struggle or encounter bugs in your app.
- Interactive Co-browsing. Join your users' active sessions in real-time to provide hands-on support and guide them through complex workflows instantly.
- Error & Exception Tracking. Link every visual session to technical console logs and network requests to identify the root cause of crashes.
- User Segmentation. Filter your session data by browser, device, location, or custom events to find specific patterns in user behavior.
- Click Maps. Visualize user engagement across your pages to identify which elements grab attention and which are being ignored.
- DevTools Integration. Access a built-in virtual console that mirrors the user's browser environment for deep technical troubleshooting during replays.
Pricing Comparison
Fullview Pricing
- 4 cobrowsing sessions/month
- 1,000 session replays/month
- 7-day data retention
- Console logs & metadata
- Basic integrations
- Everything in Free, plus:
- Unlimited cobrowsing sessions
- 10,000 session replays/month
- 30-day data retention
- Advanced integrations
- Priority support
SessionStack Pricing
- Up to 1,500 sessions/month
- 1 month data retention
- Unlimited team members
- Standard session replay
- Basic error tracking
- Everything in Free, plus:
- Up to 10,000 sessions/month
- 6 months data retention
- Real-time co-browsing
- Advanced filtering and segments
- Priority email support
Pros & Cons
Fullview
Pros
- Eliminates the need for users to record their own screens
- Zero-download cobrowsing works instantly in the browser
- Consolidated technical logs save engineering time during debugging
- Easy installation with a simple Javascript snippet
Cons
- Limited to web applications and does not support native mobile
- Free tier session limits are reached quickly by active teams
- Data retention periods are short on lower-priced plans
SessionStack
Pros
- Extremely low impact on website performance and speed
- Co-browsing feature works without any client-side plugins
- Detailed technical logs attached to every session replay
- Very easy setup with a single snippet of code
Cons
- Data retention periods are short on lower-priced tiers
- Mobile app session recording is not currently supported
- Interface can feel slightly technical for non-developer users