Dedoose
Dedoose is a cross-platform software application for analyzing qualitative and mixed methods research data using integrated text, video, audio, image, and spreadsheet management tools to uncover deep data insights.
GetFeedback
GetFeedback is an agile survey and customer experience management software that helps you collect real-time feedback across digital channels to improve customer satisfaction and drive business growth.
Quick Comparison
| Feature | Dedoose | GetFeedback |
|---|---|---|
| Website | dedoose.com | getfeedback.com |
| Pricing Model | Subscription | Custom |
| Starting Price | $10.95/month | Custom Pricing |
| FREE Trial | ✓ 30 days free trial | ✓ 14 days free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2008 | 2013 |
| Headquarters | Manhattan Beach, USA | San Francisco, USA |
Overview
Dedoose
Dedoose is a collaborative environment designed for researchers who need to manage and analyze complex qualitative and mixed methods data. You can import various media types, including text, audio, video, and images, and then link them to quantitative descriptors for a holistic view of your project. It eliminates the need for expensive desktop installations by providing a secure, browser-based workspace where your entire team can code and analyze data simultaneously.
You can visualize your findings through interactive charts and plots that bridge the gap between qualitative stories and quantitative trends. Whether you are conducting academic research, market analysis, or medical evaluations, the platform helps you organize thousands of excerpts and codes efficiently. It simplifies the research process by offering flexible monthly access, ensuring you only pay for the months you actually use the software for your projects.
GetFeedback
GetFeedback is an agile customer experience (CX) platform that helps you capture and act on customer feedback across every digital touchpoint. Instead of waiting for quarterly reports, you can set up beautiful, mobile-responsive surveys that appear exactly when your customers are interacting with your website, app, or email campaigns. This real-time data allows you to identify friction points and resolve issues before they lead to customer churn.
You can easily integrate your feedback data directly into Salesforce, ensuring your sales and support teams have a complete view of the customer journey. The platform is designed for mid-market and enterprise teams who need to scale their CX programs quickly without requiring heavy technical resources. Whether you are measuring Net Promoter Score (NPS), Customer Satisfaction (CSAT), or Customer Effort Score (CES), you can manage the entire process from a single, intuitive interface.
Overview
Dedoose Features
- Mixed Methods Integration Link your qualitative excerpts directly to demographic or survey data to see how different groups respond to specific themes.
- Real-Time Collaboration Work with your entire research team on the same project simultaneously with automatic syncing and version control.
- Interactive Data Visualizations Generate dynamic charts and graphs that allow you to click through directly to the underlying qualitative source text.
- Blind Coding & Reliability Test inter-rater reliability with built-in training modules to ensure your team is coding consistently across large datasets.
- Multimedia Support Upload and analyze diverse media formats including video, audio, images, and PDF documents within a single interface.
- Secure Cloud Storage Protect your sensitive research data with SOC 2 compliant encryption and secure access controls from any web browser.
GetFeedback Features
- Omnichannel Surveys. Reach your customers wherever they are by deploying surveys through email, SMS, websites, and mobile applications.
- Salesforce Integration. Map your survey responses directly to Salesforce records so your team can take immediate action on feedback.
- Real-time Analytics. Monitor your key CX metrics like NPS and CSAT with live dashboards that update as responses roll in.
- Targeted Website Overlays. Trigger specific surveys based on user behavior, such as exit intent or time spent on a specific page.
- Text Analytics. Use automated sentiment analysis to quickly categorize open-ended comments and identify common themes in customer feedback.
- Mobile-First Design. Create surveys that look great and function perfectly on any device, ensuring higher completion rates from mobile users.
Pricing Comparison
Dedoose Pricing
- Full feature access
- First month free
- Pay only when you log in
- Unlimited projects
- Secure cloud storage
- Requires student verification
- Everything in Student, plus:
- Discounted rate for 2-5 users
- Collaborative workspace
- Project-level security
- Technical support access
- No long-term contracts
GetFeedback Pricing
Pros & Cons
Dedoose
Pros
- Affordable monthly pricing for project-based research
- Excellent tools for mixed methods analysis
- Easy collaboration for remote research teams
- Web-based access requires no software installation
- Strong visual reporting and charting capabilities
Cons
- Interface feels dated compared to modern apps
- Occasional lag when processing very large datasets
- Learning curve for complex mixed methods features
GetFeedback
Pros
- Deep and reliable integration with Salesforce ecosystem
- Modern and professional survey design templates
- Very easy for non-technical users to navigate
- High response rates due to mobile optimization
Cons
- Pricing is high compared to basic survey tools
- Advanced reporting can require a learning curve
- Limited customization options for some survey themes