GetFeedback
GetFeedback is an agile survey and customer experience management software that helps you collect real-time feedback across digital channels to improve customer satisfaction and drive business growth.
MAXQDA
MAXQDA is a professional software package for qualitative and mixed methods data analysis that helps you organize, analyze, and visualize diverse data types like interviews, surveys, and social media.
Quick Comparison
| Feature | GetFeedback | MAXQDA |
|---|---|---|
| Website | getfeedback.com | maxqda.com |
| Pricing Model | Custom | Subscription |
| Starting Price | Custom Pricing | $99/month |
| FREE Trial | ✓ 14 days free trial | ✓ 14 days free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2013 | 1989 |
| Headquarters | San Francisco, USA | Berlin, Germany |
Overview
GetFeedback
GetFeedback is an agile customer experience (CX) platform that helps you capture and act on customer feedback across every digital touchpoint. Instead of waiting for quarterly reports, you can set up beautiful, mobile-responsive surveys that appear exactly when your customers are interacting with your website, app, or email campaigns. This real-time data allows you to identify friction points and resolve issues before they lead to customer churn.
You can easily integrate your feedback data directly into Salesforce, ensuring your sales and support teams have a complete view of the customer journey. The platform is designed for mid-market and enterprise teams who need to scale their CX programs quickly without requiring heavy technical resources. Whether you are measuring Net Promoter Score (NPS), Customer Satisfaction (CSAT), or Customer Effort Score (CES), you can manage the entire process from a single, intuitive interface.
MAXQDA
MAXQDA provides you with a comprehensive workspace for qualitative and mixed methods research. You can import and analyze almost any kind of data, including interview transcripts, focus groups, online surveys, web pages, images, and even video or audio files. The interface is designed to mirror a familiar file explorer, making it easy for you to organize your documents and create complex coding systems without a steep learning curve.
You can go beyond simple text analysis by using integrated tools for quantitative content analysis and statistical testing. Whether you are conducting academic research, market analysis, or public policy evaluations, the platform helps you discover patterns and visualize your findings through professional maps and charts. It works identically on Windows and Mac, ensuring you can share projects across different operating systems without losing any data or formatting.
Overview
GetFeedback Features
- Omnichannel Surveys Reach your customers wherever they are by deploying surveys through email, SMS, websites, and mobile applications.
- Salesforce Integration Map your survey responses directly to Salesforce records so your team can take immediate action on feedback.
- Real-time Analytics Monitor your key CX metrics like NPS and CSAT with live dashboards that update as responses roll in.
- Targeted Website Overlays Trigger specific surveys based on user behavior, such as exit intent or time spent on a specific page.
- Text Analytics Use automated sentiment analysis to quickly categorize open-ended comments and identify common themes in customer feedback.
- Mobile-First Design Create surveys that look great and function perfectly on any device, ensuring higher completion rates from mobile users.
MAXQDA Features
- Multi-Data Import. Import and analyze diverse data formats including Word docs, PDFs, Excel sheets, images, audio, video, and social media posts.
- Intuitive Coding. Organize your data by dragging and dropping segments into your code system to identify key themes and patterns quickly.
- Mixed Methods Tools. Combine qualitative and quantitative data by linking your codes to demographic variables for a deeper, more statistical analysis.
- Visual Tools. Create professional concept maps, word clouds, and charts to visualize your data relationships and present your findings clearly.
- Transcription Suite. Transcribe audio and video files directly within the software using adjustable playback speeds and automatic speaker changes.
- AI Assist. Save time by using AI to automatically summarize coded segments or suggest subcodes for your existing research categories.
- Teamwork Features. Collaborate with your colleagues by merging different project files and tracking inter-coder agreement to ensure research reliability.
- MAXDictio. Perform quantitative content analysis and vocabulary explorations to identify the most frequent words and phrases in your documents.
Pricing Comparison
GetFeedback Pricing
MAXQDA Pricing
- Qualitative data analysis
- Mixed methods tools
- Visual tools and mapping
- Transcription features
- Teamwork functionality
- Free mobile App link
- Everything in Standard, plus:
- Stats module for statistical analysis
- MAXDictio for quantitative content analysis
- Advanced vocabulary tools
- Dictionary-based coding
- Statistical frequency analysis
Pros & Cons
GetFeedback
Pros
- Deep and reliable integration with Salesforce ecosystem
- Modern and professional survey design templates
- Very easy for non-technical users to navigate
- High response rates due to mobile optimization
Cons
- Pricing is high compared to basic survey tools
- Advanced reporting can require a learning curve
- Limited customization options for some survey themes
MAXQDA
Pros
- Identical functionality on both Windows and Mac
- Intuitive interface that is easy to navigate
- Excellent visualization tools for presenting research
- Strong support for mixed methods research designs
- Reliable and fast customer technical support
Cons
- Higher price point compared to some competitors
- AI features require an additional subscription
- Steep learning curve for advanced statistical modules
- Occasional lag when handling very large datasets