GetFeedback
GetFeedback is an agile survey and customer experience management software that helps you collect real-time feedback across digital channels to improve customer satisfaction and drive business growth.
OpaVote
OpaVote is a secure online voting platform that provides organizations with easy-to-use tools for conducting elections, polls, and referendums using advanced ranked-choice and proportional representation methods.
Quick Comparison
| Feature | GetFeedback | OpaVote |
|---|---|---|
| Website | getfeedback.com | opavote.com |
| Pricing Model | Custom | Freemium |
| Starting Price | Custom Pricing | Free |
| FREE Trial | ✓ 14 days free trial | ✘ No free trial |
| Free Plan | ✘ No free plan | ✓ Has free plan |
| Product Demo | ✓ Request demo here | ✘ No product demo |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2013 | 2010 |
| Headquarters | San Francisco, USA | Hanover, USA |
Overview
GetFeedback
GetFeedback is an agile customer experience (CX) platform that helps you capture and act on customer feedback across every digital touchpoint. Instead of waiting for quarterly reports, you can set up beautiful, mobile-responsive surveys that appear exactly when your customers are interacting with your website, app, or email campaigns. This real-time data allows you to identify friction points and resolve issues before they lead to customer churn.
You can easily integrate your feedback data directly into Salesforce, ensuring your sales and support teams have a complete view of the customer journey. The platform is designed for mid-market and enterprise teams who need to scale their CX programs quickly without requiring heavy technical resources. Whether you are measuring Net Promoter Score (NPS), Customer Satisfaction (CSAT), or Customer Effort Score (CES), you can manage the entire process from a single, intuitive interface.
OpaVote
OpaVote provides you with a secure and transparent way to run online elections and polls. Whether you are managing a small club election or a large-scale corporate vote, you can set up your contest in minutes. The platform specializes in ranked-choice voting, allowing your voters to rank candidates in order of preference, which ensures a more fair and representative outcome compared to traditional plurality voting.
You can manage the entire process through a simple web interface, from importing your voter list to sending out automated email invitations. The system handles the complex mathematics of counting ballots automatically, providing you with instant, verifiable results. It is designed to be affordable and accessible for non-profits, schools, and businesses that need high integrity without a high price tag.
Overview
GetFeedback Features
- Omnichannel Surveys Reach your customers wherever they are by deploying surveys through email, SMS, websites, and mobile applications.
- Salesforce Integration Map your survey responses directly to Salesforce records so your team can take immediate action on feedback.
- Real-time Analytics Monitor your key CX metrics like NPS and CSAT with live dashboards that update as responses roll in.
- Targeted Website Overlays Trigger specific surveys based on user behavior, such as exit intent or time spent on a specific page.
- Text Analytics Use automated sentiment analysis to quickly categorize open-ended comments and identify common themes in customer feedback.
- Mobile-First Design Create surveys that look great and function perfectly on any device, ensuring higher completion rates from mobile users.
OpaVote Features
- Ranked-Choice Voting. Let your voters rank candidates by preference to ensure the winner has the broadest possible support from your group.
- Anonymous Voting. Protect voter privacy with cryptographically secure ballots that ensure no one can link a specific vote to an individual.
- Automated Email Invites. Send unique, single-use voting links to your participants and track who has voted without seeing their specific choices.
- Instant Runoff Counting. Save hours of manual labor by letting the software automatically calculate winners using STV, Condorcet, or Borda count methods.
- Customizable Ballots. Add photos, detailed descriptions, and links to candidate websites so your voters can make informed decisions directly on the ballot.
- Real-Time Results. Monitor voter turnout in real-time and publish the final results page immediately after your election window closes.
Pricing Comparison
GetFeedback Pricing
OpaVote Pricing
- Up to 25 voters
- Unlimited candidates
- Ranked-choice voting
- Standard email support
- Public or private polls
- Everything in Free, plus:
- Support for 25+ voters
- Custom voter lists
- Automated reminders
- Detailed result reports
- Weighted voting options
Pros & Cons
GetFeedback
Pros
- Deep and reliable integration with Salesforce ecosystem
- Modern and professional survey design templates
- Very easy for non-technical users to navigate
- High response rates due to mobile optimization
Cons
- Pricing is high compared to basic survey tools
- Advanced reporting can require a learning curve
- Limited customization options for some survey themes
OpaVote
Pros
- Extremely affordable compared to enterprise election services
- Supports complex voting methods like STV and Condorcet
- Very simple setup process for non-technical administrators
- High level of transparency and auditability for results
Cons
- Interface feels dated compared to modern SaaS tools
- Limited customization for the visual design of ballots
- Support is primarily handled through email and documentation