GetFeedback
GetFeedback is an agile survey and customer experience management software that helps you collect real-time feedback across digital channels to improve customer satisfaction and drive business growth.
Survey and Ballot Systems
Survey and Ballot Systems provides secure, managed voting solutions and election services designed to help member-based organizations conduct reliable elections through online, paper, and hybrid balloting methods.
Quick Comparison
| Feature | GetFeedback | Survey and Ballot Systems |
|---|---|---|
| Website | getfeedback.com | surveyandballotsystems.com |
| Pricing Model | Custom | Custom |
| Starting Price | Custom Pricing | Custom Pricing |
| FREE Trial | ✓ 14 days free trial | ✘ No free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2013 | 1990 |
| Headquarters | San Francisco, USA | Eden Prairie, USA |
Overview
GetFeedback
GetFeedback is an agile customer experience (CX) platform that helps you capture and act on customer feedback across every digital touchpoint. Instead of waiting for quarterly reports, you can set up beautiful, mobile-responsive surveys that appear exactly when your customers are interacting with your website, app, or email campaigns. This real-time data allows you to identify friction points and resolve issues before they lead to customer churn.
You can easily integrate your feedback data directly into Salesforce, ensuring your sales and support teams have a complete view of the customer journey. The platform is designed for mid-market and enterprise teams who need to scale their CX programs quickly without requiring heavy technical resources. Whether you are measuring Net Promoter Score (NPS), Customer Satisfaction (CSAT), or Customer Effort Score (CES), you can manage the entire process from a single, intuitive interface.
Survey and Ballot Systems
Survey and Ballot Systems (SBS) helps you manage the entire election process for your member-based organization. Whether you are running a board election, a contract ratification, or a simple member survey, you can move away from manual tallying to a secure, automated system. The platform handles everything from candidate nominations to final results certification, ensuring your process meets all legal and organizational bylaws.
You can choose between fully managed services where experts handle the logistics or a self-service platform for smaller projects. By offering multiple ways to vote—including web, mobile, and traditional paper—you can increase member participation and strengthen organizational trust. The system focuses on security and data integrity, providing a clear audit trail for every vote cast.
Overview
GetFeedback Features
- Omnichannel Surveys Reach your customers wherever they are by deploying surveys through email, SMS, websites, and mobile applications.
- Salesforce Integration Map your survey responses directly to Salesforce records so your team can take immediate action on feedback.
- Real-time Analytics Monitor your key CX metrics like NPS and CSAT with live dashboards that update as responses roll in.
- Targeted Website Overlays Trigger specific surveys based on user behavior, such as exit intent or time spent on a specific page.
- Text Analytics Use automated sentiment analysis to quickly categorize open-ended comments and identify common themes in customer feedback.
- Mobile-First Design Create surveys that look great and function perfectly on any device, ensuring higher completion rates from mobile users.
Survey and Ballot Systems Features
- Hybrid Voting. Give your members the flexibility to vote via web, mobile, or traditional paper ballots while preventing duplicate entries automatically.
- DirectInspect. Monitor your election progress in real-time with a secure dashboard that tracks participation rates and identifies delivery issues.
- Single Sign-On. Increase voter turnout by allowing members to access their ballots directly through your existing website or member portal.
- Embedded Video. Help your voters make informed decisions by embedding candidate speeches or explanatory videos directly into the digital ballot.
- Automated Reminders. Boost participation by scheduling automated email and text reminders to members who haven't cast their votes yet.
- Certified Results. Receive a comprehensive final report and official certification of your election results to ensure total transparency and legal compliance.
Pricing Comparison
GetFeedback Pricing
Survey and Ballot Systems Pricing
Pros & Cons
GetFeedback
Pros
- Deep and reliable integration with Salesforce ecosystem
- Modern and professional survey design templates
- Very easy for non-technical users to navigate
- High response rates due to mobile optimization
Cons
- Pricing is high compared to basic survey tools
- Advanced reporting can require a learning curve
- Limited customization options for some survey themes
Survey and Ballot Systems
Pros
- Exceptional security protocols ensure election integrity
- Highly responsive project managers guide you through setup
- Hybrid voting options significantly increase member turnout
- Detailed reporting makes auditing and transparency simple
Cons
- Custom pricing can be high for very small groups
- Setup process requires significant lead time for paper ballots
- Interface for DIY tools has a slight learning curve