GetFeedback
GetFeedback is an agile survey and customer experience management software that helps you collect real-time feedback across digital channels to improve customer satisfaction and drive business growth.
Zoho Survey
Create professional online surveys and reach your audience on any device with this intuitive, feature-rich survey builder designed for businesses of all sizes.
Quick Comparison
| Feature | GetFeedback | Zoho Survey |
|---|---|---|
| Website | getfeedback.com | zoho.com |
| Pricing Model | Custom | Freemium |
| Starting Price | Custom Pricing | Free |
| FREE Trial | ✓ 14 days free trial | ✓ 7 days free trial |
| Free Plan | ✘ No free plan | ✓ Has free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2013 | 1996 |
| Headquarters | San Francisco, USA | Chennai, India |
Overview
GetFeedback
GetFeedback is an agile customer experience (CX) platform that helps you capture and act on customer feedback across every digital touchpoint. Instead of waiting for quarterly reports, you can set up beautiful, mobile-responsive surveys that appear exactly when your customers are interacting with your website, app, or email campaigns. This real-time data allows you to identify friction points and resolve issues before they lead to customer churn.
You can easily integrate your feedback data directly into Salesforce, ensuring your sales and support teams have a complete view of the customer journey. The platform is designed for mid-market and enterprise teams who need to scale their CX programs quickly without requiring heavy technical resources. Whether you are measuring Net Promoter Score (NPS), Customer Satisfaction (CSAT), or Customer Effort Score (CES), you can manage the entire process from a single, intuitive interface.
Zoho Survey
Zoho Survey is an online survey tool that helps you create, distribute, and analyze surveys with ease. You can start from scratch or choose from over 200 expert-written templates to gather feedback from customers, employees, or market segments. The drag-and-drop builder makes it simple to add various question types, apply skip logic, and customize the look to match your brand identity.
You can reach your audience wherever they are by sharing surveys via email, social media, or QR codes. The platform automatically generates real-time reports and visual charts, allowing you to turn responses into actionable insights quickly. Whether you are a small business owner or part of a large enterprise, you can use these tools to make data-driven decisions and improve your overall customer experience.
Overview
GetFeedback Features
- Omnichannel Surveys Reach your customers wherever they are by deploying surveys through email, SMS, websites, and mobile applications.
- Salesforce Integration Map your survey responses directly to Salesforce records so your team can take immediate action on feedback.
- Real-time Analytics Monitor your key CX metrics like NPS and CSAT with live dashboards that update as responses roll in.
- Targeted Website Overlays Trigger specific surveys based on user behavior, such as exit intent or time spent on a specific page.
- Text Analytics Use automated sentiment analysis to quickly categorize open-ended comments and identify common themes in customer feedback.
- Mobile-First Design Create surveys that look great and function perfectly on any device, ensuring higher completion rates from mobile users.
Zoho Survey Features
- Drag-and-Drop Builder. Create professional surveys in minutes by dragging and dropping over 25 different question types into your workspace.
- Skip Logic and Piping. Personalize the survey experience for your respondents by showing only relevant questions based on their previous answers.
- Multi-Channel Distribution. Reach your audience across multiple platforms including email campaigns, social media, private links, and scannable QR codes.
- Real-Time Reporting. Watch your data come to life with automated reports and customizable charts that update as soon as responses arrive.
- White Labeling. Maintain a consistent brand image by adding your logo, custom colors, and personalized thank-you pages to every survey.
- Offline Surveys. Collect responses on the go without an internet connection using the mobile app and sync data once you're back online.
Pricing Comparison
GetFeedback Pricing
Zoho Survey Pricing
- Unlimited surveys
- 10 questions per survey
- 100 responses per survey
- 200+ survey templates
- HTTPS encryption
- Password protection
- Everything in Free, plus:
- Unlimited questions
- Unlimited responses
- Skip logic and piping
- Custom variables
- Export to PDF, CSV, and Excel
- Spam protection
Pros & Cons
GetFeedback
Pros
- Deep and reliable integration with Salesforce ecosystem
- Modern and professional survey design templates
- Very easy for non-technical users to navigate
- High response rates due to mobile optimization
Cons
- Pricing is high compared to basic survey tools
- Advanced reporting can require a learning curve
- Limited customization options for some survey themes
Zoho Survey
Pros
- Extremely intuitive interface for beginners
- Generous free plan for small projects
- Seamless integration with other Zoho apps
- Excellent variety of pre-built templates
- Responsive mobile app for offline collection
Cons
- Advanced reporting has a slight learning curve
- Limited customization options on the free tier
- Email automation setup can be complex
- Some users find the UI looks dated