Crisp
Crisp is an all-in-one business messaging platform that connects your team with customers through live chat, shared inboxes, and automated chatbots to improve support and drive sales growth.
Gladly
Gladly is a customer service platform that centers support around people rather than tickets by consolidating all conversations into a single lifelong timeline for every individual customer.
Quick Comparison
| Feature | Crisp | Gladly |
|---|---|---|
| Website | crisp.chat | gladly.com |
| Pricing Model | Freemium | Subscription |
| Starting Price | Free | $180/month |
| FREE Trial | ✓ 14 days free trial | ✘ No free trial |
| Free Plan | ✓ Has free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2015 | 2014 |
| Headquarters | Nantes, France | San Francisco, USA |
Overview
Crisp
Crisp is a versatile messaging platform designed to unify your customer communications into a single, collaborative dashboard. You can manage live chat, email, WhatsApp, and social media messages without jumping between tabs. It helps you build stronger relationships by providing your team with the tools needed to respond faster and more personally to every inquiry.
You can deploy automated chatbots to handle routine questions around the clock or use the built-in knowledge base to let customers help themselves. Whether you are a small startup or a growing support team, the platform scales with your needs. It focuses on reducing response times and increasing customer satisfaction through a clean, intuitive interface that requires almost no technical training to master.
Gladly
Gladly transforms your customer support by moving away from traditional, disconnected tickets and focusing on people. Instead of managing isolated cases, you see a single, lifelong conversation timeline for every customer across every channel. Whether a customer reaches out via email, voice, text, or social media, your team has the full context of their history in one view, eliminating the need for customers to repeat themselves.
You can manage all communication channels from a single interface, allowing your agents to switch between chat and phone calls without losing track of the conversation. The platform also includes built-in self-service tools and AI capabilities to help you resolve common queries faster. It is designed specifically for B2C brands that want to build deeper relationships and drive revenue through personalized service experiences rather than just closing tickets.
Overview
Crisp Features
- Shared Inbox Centralize all your customer conversations from email, Live Chat, WhatsApp, and Messenger into one collaborative team dashboard.
- Live Chat Engage with your website visitors in real-time using a customizable chat widget that matches your brand's look.
- Chatbot Builder Create automated conversation flows with a visual editor to qualify leads and answer common questions 24/7.
- CRM Integration Store and organize customer data automatically so you can view conversation histories and user profiles instantly.
- Knowledge Base Build a dedicated help center so your customers can find answers to their own questions instantly.
- MagicBrowse See what your customers see on their screen in real-time to provide faster, more accurate technical support.
- Campaigns Send targeted outbound emails and in-app messages to re-engage your users and drive higher conversion rates.
- Mobile Apps Stay connected to your customers on the go with native iOS and Android apps for your support team.
Gladly Features
- Lifelong Conversation Timeline. View every interaction a customer has ever had with your brand in one continuous thread across all support channels.
- Channel-Agnostic Interface. Switch between voice, email, SMS, and chat seamlessly within the same window without ever losing the customer's history.
- People-Match Routing. Route customers to the best-suited agent based on their specific needs, past history, or even their loyalty tier.
- Integrated Payments. Process transactions and handle exchanges directly within the conversation timeline to turn support interactions into sales opportunities.
- Collaborative Tasks. Assign tasks and mention teammates within a customer's profile to resolve complex issues faster without leaving the platform.
- Self-Service Sidekick. Deploy AI-powered threads and help centers that allow your customers to find answers themselves on any device.
Pricing Comparison
Crisp Pricing
- 2 seats included
- Live chat widget
- Mobile apps
- Contact list
- Basic notifications
- Everything in Free, plus:
- Up to 4 seats included
- Unlimited history
- Canned responses
- Private notes
- Audio messages
- Customized widget
Gladly Pricing
- All channels included (Voice, Email, Chat)
- Self-service capabilities
- Standard reporting and analytics
- Knowledge base access
- 10-seat minimum requirement
- Everything in Hero, plus:
- Advanced reporting and insights
- Workforce management integrations
- Dedicated success manager
- Enterprise-grade security features
Pros & Cons
Crisp
Pros
- Pricing is per website rather than per user seat
- MagicBrowse feature makes technical troubleshooting much easier
- Setup is extremely fast with a simple code snippet
- Mobile app is highly responsive for remote teams
- Clean interface reduces the learning curve for new agents
Cons
- Chatbot builder is only available on the highest tier
- Analytics and reporting could be more detailed
- Limited customization options for the free widget version
Gladly
Pros
- Eliminates the frustration of customers repeating their story
- Unified interface significantly reduces agent training time
- Strong focus on driving revenue through support
- Excellent visibility into the entire customer journey
Cons
- Higher price point compared to basic ticketing tools
- Minimum seat requirements may exclude very small teams
- Reporting can be complex to set up initially