Cobrowse.io
Cobrowse.io provides a highly secure, cross-platform co-browsing solution that allows your support and sales teams to see and interact with your users' screens in real-time to resolve issues faster.
Glance
Glance provides guided navigation and visual engagement solutions including cobrowse, screen sharing, and mobile app viewing to help enterprises deliver high-touch human support within digital customer journeys.
Quick Comparison
| Feature | Cobrowse.io | Glance |
|---|---|---|
| Website | cobrowse.io | glance.cx |
| Pricing Model | Subscription | Custom |
| Starting Price | $18/month | Custom Pricing |
| FREE Trial | ✓ 0 days free trial | ✘ No free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2018 | 1996 |
| Headquarters | London, UK | Wakefield, USA |
Overview
Cobrowse.io
Cobrowse.io is a modern co-browsing solution that lets you see and interact with your customers' screens across web, iOS, and Android apps. Unlike traditional screen sharing, it allows you to click, scroll, and type alongside your users, making it much easier to guide them through complex workflows or troubleshoot technical issues. You can mask sensitive data fields to ensure privacy while maintaining a high-touch support experience.
The platform is built for security-conscious industries like banking and healthcare, offering both cloud and self-hosted deployment options. You can integrate it directly into your existing website or mobile app using their SDKs, ensuring a branded experience that doesn't require your customers to download any third-party software or plugins. It helps you reduce handle times and improve customer satisfaction scores by eliminating the guesswork from support calls.
Glance
Glance helps you bridge the gap between digital self-service and human connection by letting your agents see exactly what your customers see. You can join your customers inside your website or mobile app instantly to provide guided navigation, resolve complex issues, and complete transactions without the friction of traditional screen sharing. It is designed specifically for enterprise-level security and privacy, ensuring sensitive data remains masked during every session.
You can use the platform to reduce average handle times and increase first-call resolution across sales, support, and services teams. It integrates directly into your existing CRM or contact center stack, allowing your team to launch visual sessions with a single click. Whether you are helping a client fill out a complex form or closing a high-value sale, you provide a personal touch that builds long-term loyalty.
Overview
Cobrowse.io Features
- Full Remote Control Take control of your user's screen to click buttons, scroll through pages, and fill out forms on their behalf.
- Screen Annotations Draw and highlight specific elements on your customer's screen to provide clear, visual guidance during a live session.
- Sensitive Data Masking Protect user privacy by automatically redacting sensitive information like passwords and credit card numbers from your view.
- Cross-Platform Support Support your users wherever they are, whether they are using a web browser, an iPhone, or an Android device.
- Session Recording Record your co-browsing sessions for quality assurance, training purposes, or to maintain a detailed audit trail.
- Custom Branding Customize the look and feel of the interface to match your brand, ensuring a consistent experience for your customers.
Glance Features
- Guided Cobrowsing. Join your customers on any webpage to navigate together and highlight specific elements without needing any downloads.
- Mobile App Sharing. See exactly what is happening inside your native iOS or Android apps to provide instant mobile support.
- Data Masking. Protect customer privacy by automatically hiding sensitive fields like credit card numbers or passwords from your agents.
- Agent Video. Humanize the digital experience by showing your face through a small video window while you guide customers.
- One-Click Connect. Launch a session instantly from your CRM or chat window without forcing customers to enter complex codes.
- Universal Join. Allow your customers to join a session from any browser or device with zero software installation required.
Pricing Comparison
Cobrowse.io Pricing
- Web, iOS, and Android support
- Unlimited sessions
- Remote control and drawing
- Data masking and redaction
- Standard integrations
- Email support
- Everything in Cloud, plus:
- Self-hosted deployment options
- Single Sign-On (SSO)
- Custom legal agreements
- Dedicated account manager
- Priority 24/7 support
Glance Pricing
Pros & Cons
Cobrowse.io
Pros
- Extremely low latency for real-time interactions
- No software downloads required for your customers
- Robust security features and data masking capabilities
- Easy integration with existing CRM and helpdesk tools
Cons
- Initial technical setup requires developer resources
- Pricing can scale quickly for large support teams
- Mobile SDK implementation can be complex for beginners
Glance
Pros
- Seamless integration with major CRM platforms like Salesforce
- No-download requirement makes it easy for customers to join
- Robust security features satisfy strict compliance requirements
- Significantly reduces customer frustration during complex tasks
Cons
- Initial technical setup requires coordination with IT teams
- Lack of transparent public pricing makes budgeting difficult
- Mobile SDK implementation requires developer resources