Glance
Glance provides guided navigation and visual engagement solutions including cobrowse, screen sharing, and mobile app viewing to help enterprises deliver high-touch human support within digital customer journeys.
Glia
Glia provides a unified digital customer service platform that combines co-browsing, video, and voice to help you support customers directly within your website or mobile application.
Quick Comparison
| Feature | Glance | Glia |
|---|---|---|
| Website | glance.cx | glia.com |
| Pricing Model | Custom | Custom |
| Starting Price | Custom Pricing | Custom Pricing |
| FREE Trial | ✘ No free trial | ✘ No free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 1996 | 2012 |
| Headquarters | Wakefield, USA | New York, USA |
Overview
Glance
Glance helps you bridge the gap between digital self-service and human connection by letting your agents see exactly what your customers see. You can join your customers inside your website or mobile app instantly to provide guided navigation, resolve complex issues, and complete transactions without the friction of traditional screen sharing. It is designed specifically for enterprise-level security and privacy, ensuring sensitive data remains masked during every session.
You can use the platform to reduce average handle times and increase first-call resolution across sales, support, and services teams. It integrates directly into your existing CRM or contact center stack, allowing your team to launch visual sessions with a single click. Whether you are helping a client fill out a complex form or closing a high-value sale, you provide a personal touch that builds long-term loyalty.
Glia
Glia helps you transform how you interact with customers by bringing the human touch to digital channels. Instead of forcing customers to leave your website to call a support line, you can meet them exactly where they are using integrated voice, video, and chat. This unified approach eliminates the friction of traditional support and keeps your customers engaged within your digital property.
You can guide customers through complex processes in real-time using high-precision co-browsing, allowing your team to see what the customer sees without compromising privacy. The platform is specifically designed for high-stakes industries like banking, insurance, and credit unions where security and trust are paramount. By consolidating all communication tools into a single representative desktop, you can reduce handle times and significantly improve your customer satisfaction scores.
Overview
Glance Features
- Guided Cobrowsing Join your customers on any webpage to navigate together and highlight specific elements without needing any downloads.
- Mobile App Sharing See exactly what is happening inside your native iOS or Android apps to provide instant mobile support.
- Data Masking Protect customer privacy by automatically hiding sensitive fields like credit card numbers or passwords from your agents.
- Agent Video Humanize the digital experience by showing your face through a small video window while you guide customers.
- One-Click Connect Launch a session instantly from your CRM or chat window without forcing customers to enter complex codes.
- Universal Join Allow your customers to join a session from any browser or device with zero software installation required.
Glia Features
- Dual-Sourced Co-Browsing. Guide your customers through complex forms and websites in real-time by seeing exactly what they see on their screen.
- Digital Voice and Video. Transition instantly from a chat to a voice or video call to resolve sensitive issues with a personal touch.
- Unified Desktop. Manage all your customer interactions—from chat to phone—in one single interface to keep your workflow organized and efficient.
- Conversational AI. Deploy intelligent virtual assistants that handle routine queries automatically and hand off complex issues to your live team.
- On-Screen Collaboration. Draw on your customer's screen or highlight specific elements to provide clear, visual instructions during a support session.
- Secure Messaging. Exchange sensitive documents and messages within a secure, encrypted environment that meets strict financial and insurance compliance standards.
Pricing Comparison
Glance Pricing
Glia Pricing
Pros & Cons
Glance
Pros
- Seamless integration with major CRM platforms like Salesforce
- No-download requirement makes it easy for customers to join
- Robust security features satisfy strict compliance requirements
- Significantly reduces customer frustration during complex tasks
Cons
- Initial technical setup requires coordination with IT teams
- Lack of transparent public pricing makes budgeting difficult
- Mobile SDK implementation requires developer resources
Glia
Pros
- Seamless transition between chat, voice, and video
- Industry-leading co-browsing accuracy and security
- Reduces customer effort by staying on-page
- Excellent reporting on representative performance and metrics
- Strong focus on compliance for financial institutions
Cons
- Initial setup requires technical resources for integration
- Higher price point than basic chat tools
- Learning curve for managing multiple simultaneous channels