Fullview
Fullview is a customer support platform that provides cobrowsing, session replays, and console logs to help technical support teams troubleshoot and resolve user issues faster.
Glia
Glia provides a unified digital customer service platform that combines co-browsing, video, and voice to help you support customers directly within your website or mobile application.
Quick Comparison
| Feature | Fullview | Glia |
|---|---|---|
| Website | fullview.io | glia.com |
| Pricing Model | Freemium | Custom |
| Starting Price | Free | Custom Pricing |
| FREE Trial | ✓ 14 days free trial | ✘ No free trial |
| Free Plan | ✓ Has free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2021 | 2012 |
| Headquarters | Copenhagen, Denmark | New York, USA |
Overview
Fullview
Fullview is a technical support platform designed to help you solve customer issues without the back-and-forth of screenshots or screen sharing requests. By integrating directly into your web application, it allows you to see exactly what your users are experiencing in real-time or through recorded sessions. You can take control of a user's screen with secure cobrowsing to guide them through complex workflows or fix bugs instantly.
The platform automatically captures technical data like console logs, network requests, and metadata alongside every session. This means your support and engineering teams can identify the root cause of an issue without asking the user for technical details. It is built specifically for SaaS companies and support teams who need to provide high-touch, efficient technical assistance while maintaining strict data privacy and GDPR compliance.
Glia
Glia helps you transform how you interact with customers by bringing the human touch to digital channels. Instead of forcing customers to leave your website to call a support line, you can meet them exactly where they are using integrated voice, video, and chat. This unified approach eliminates the friction of traditional support and keeps your customers engaged within your digital property.
You can guide customers through complex processes in real-time using high-precision co-browsing, allowing your team to see what the customer sees without compromising privacy. The platform is specifically designed for high-stakes industries like banking, insurance, and credit unions where security and trust are paramount. By consolidating all communication tools into a single representative desktop, you can reduce handle times and significantly improve your customer satisfaction scores.
Overview
Fullview Features
- Instant Cobrowsing Initiate a live session to see your user's screen and guide them through your product with click-and-scroll control.
- Session Replays Watch recorded sessions of user journeys to identify exactly where they encountered errors or got stuck in your app.
- Console Log Integration View real-time developer logs and network errors alongside the user's screen to troubleshoot technical bugs instantly.
- Auto-Masking Privacy Protect sensitive user data automatically by masking PII fields so your team only sees what they need to see.
- Live Activity Feeds Monitor active users in your application and jump into a live session the moment someone needs assistance.
- Granular Session Search Filter through recordings by user ID, email, or specific events to find the exact session you need to investigate.
Glia Features
- Dual-Sourced Co-Browsing. Guide your customers through complex forms and websites in real-time by seeing exactly what they see on their screen.
- Digital Voice and Video. Transition instantly from a chat to a voice or video call to resolve sensitive issues with a personal touch.
- Unified Desktop. Manage all your customer interactions—from chat to phone—in one single interface to keep your workflow organized and efficient.
- Conversational AI. Deploy intelligent virtual assistants that handle routine queries automatically and hand off complex issues to your live team.
- On-Screen Collaboration. Draw on your customer's screen or highlight specific elements to provide clear, visual instructions during a support session.
- Secure Messaging. Exchange sensitive documents and messages within a secure, encrypted environment that meets strict financial and insurance compliance standards.
Pricing Comparison
Fullview Pricing
- 4 cobrowsing sessions/month
- 1,000 session replays/month
- 7-day data retention
- Console logs & metadata
- Basic integrations
- Everything in Free, plus:
- Unlimited cobrowsing sessions
- 10,000 session replays/month
- 30-day data retention
- Advanced integrations
- Priority support
Glia Pricing
Pros & Cons
Fullview
Pros
- Eliminates the need for users to record their own screens
- Zero-download cobrowsing works instantly in the browser
- Consolidated technical logs save engineering time during debugging
- Easy installation with a simple Javascript snippet
Cons
- Limited to web applications and does not support native mobile
- Free tier session limits are reached quickly by active teams
- Data retention periods are short on lower-priced plans
Glia
Pros
- Seamless transition between chat, voice, and video
- Industry-leading co-browsing accuracy and security
- Reduces customer effort by staying on-page
- Excellent reporting on representative performance and metrics
- Strong focus on compliance for financial institutions
Cons
- Initial setup requires technical resources for integration
- Higher price point than basic chat tools
- Learning curve for managing multiple simultaneous channels