Groove
Groove is a simple help desk software designed to help small businesses manage customer support emails, live chat, and knowledge bases through a collaborative team inbox.
Shortwave
Shortwave is an intelligent email client that uses AI to help you organize your inbox, summarize long threads, and draft professional responses to reach inbox zero faster.
Quick Comparison
| Feature | Groove | Shortwave |
|---|---|---|
| Website | groovehq.com | shortwave.com |
| Pricing Model | Subscription | Freemium |
| Starting Price | $12/month | Free |
| FREE Trial | ✓ 7 days free trial | ✘ No free trial |
| Free Plan | ✘ No free plan | ✓ Has free plan |
| Product Demo | ✓ Request demo here | ✘ No product demo |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2011 | 2020 |
| Headquarters | Newport, USA | San Francisco, USA |
Overview
Groove
Groove provides a streamlined help desk solution that feels just like using personal email but with powerful collaboration tools behind the scenes. You can manage all your customer interactions—from email and live chat to social media—in one unified dashboard. This eliminates the clutter of shared passwords and forwarded threads, allowing your team to work together on tickets without stepping on each other's toes.
The platform is specifically built for growing small businesses that have outgrown traditional email but find enterprise tools too complex. You can set up a self-service knowledge base to reduce ticket volume and use built-in reporting to track your team's performance. With its focus on simplicity, you can get your entire support operation up and running in minutes rather than days.
Shortwave
Shortwave is an AI-powered email client designed to transform your messy inbox into a structured workspace. It replaces the traditional list of emails with a focused view that automatically bundles related messages, such as newsletters and promotions, so you can handle them in bulk. You can snooze tasks for later, pin important conversations to the top, and use a built-in calendar to manage your schedule without leaving the app.
The platform integrates advanced AI to help you write better emails and find information instantly. You can ask the AI assistant to summarize long threads, draft replies in your unique voice, or search through your entire history using natural language. It works directly with your existing Gmail account, ensuring your data stays synced across all your devices while providing a much faster, more organized experience.
Overview
Groove Features
- Shared Inbox Manage all your support emails, chats, and social messages in one collaborative space where nothing falls through the cracks.
- Knowledge Base Create a 24/7 self-service help center so your customers can find answers instantly without needing to email you.
- Live Chat Connect with your website visitors in real-time to answer questions and solve issues before they leave your site.
- Internal Notes Collaborate privately with teammates directly inside support tickets to solve complex problems faster without the customer seeing.
- Collision Detection See exactly who is viewing or replying to a ticket in real-time to prevent double-replies to customers.
- Reporting & Analytics Track your average response times, resolution rates, and busiest hours to optimize your team's performance and schedule.
Shortwave Features
- AI Email Assistant. Draft professional replies, summarize long conversations, and search your inbox using natural language to find exactly what you need.
- Smart Bundling. Automatically group related emails like newsletters and travel updates so you can archive or skip them with a single click.
- Integrated Calendar. View your schedule and join meetings directly from your inbox to manage your time without switching between different apps.
- Voice-to-Email. Dictate your thoughts and let the AI transform your spoken words into perfectly formatted, professional email drafts instantly.
- Thread Summaries. Get instant bulleted summaries of long email chains so you can catch up on complex discussions in seconds.
- Custom Delivery Schedules. Control when specific types of emails hit your inbox to minimize distractions and protect your deep work time.
Pricing Comparison
Groove Pricing
- Unlimited conversations
- 1 Mailbox
- 1 Knowledge Base
- Web Widget
- Basic reporting
- Assignment & internal notes
- Everything in Standard, plus:
- Unlimited Mailboxes
- Unlimited Knowledge Bases
- Live Chat
- Reporting API
- 25+ Integrations
Shortwave Pricing
- 90-day search history
- Limited AI credits
- Standard email features
- Smart bundling
- Mobile and desktop apps
- Everything in Free, plus:
- Unlimited search history
- Increased AI credits
- Custom delivery schedules
- Priority support
- Advanced AI drafting
Pros & Cons
Groove
Pros
- Extremely easy to set up and learn
- Interface feels familiar like a standard inbox
- Excellent internal collaboration tools for teams
- Affordable pricing for small support teams
- Clean and clutter-free user interface
Cons
- Limited advanced automation for complex workflows
- Reporting can be too basic for large teams
- Fewer native integrations than enterprise competitors
Shortwave
Pros
- Intuitive bundling makes clearing your inbox much faster
- AI summaries accurately capture key points from long threads
- Clean interface reduces visual clutter and mental fatigue
- Seamless synchronization with your existing Gmail account
- Powerful search finds specific details using natural language
Cons
- Currently only supports Gmail and Google Workspace accounts
- Free version has a limited 90-day search history
- Learning curve for users used to traditional layouts