CallTrackingMetrics
CallTrackingMetrics is a comprehensive conversation intelligence platform that combines call tracking with contact center automation to help you attribute conversions and manage customer interactions across multiple communication channels.
HockeyStack
HockeyStack is an analytics and attribution platform that helps B2B companies track the entire customer journey from first touch to closed-won revenue to optimize marketing spend.
Quick Comparison
| Feature | CallTrackingMetrics | HockeyStack |
|---|---|---|
| Website | calltrackingmetrics.com | hockeystack.com |
| Pricing Model | Subscription | Subscription |
| Starting Price | $39/month | $1399/month |
| FREE Trial | ✓ 14 days free trial | ✓ 14 days free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2011 | 2020 |
| Headquarters | Severna Park, USA | San Francisco, USA |
Overview
CallTrackingMetrics
CallTrackingMetrics helps you bridge the gap between your marketing efforts and real-world conversations. You can identify exactly which ads, campaigns, or keywords triggered a phone call, text, or chat, allowing you to optimize your marketing spend based on actual ROI. It goes beyond simple attribution by providing a full-featured softphone and contact center tools to manage those incoming leads effectively.
You can automate your entire lead flow with smart routing, interactive voice response (IVR), and AI-powered transcriptions that score your calls automatically. Whether you are a small agency managing multiple clients or a large enterprise with a high-volume contact center, the platform provides the visibility you need to improve agent performance and increase conversion rates through detailed conversation analytics.
HockeyStack
HockeyStack gives you a unified view of your entire B2B go-to-market engine by connecting your website, CRM, and ad platforms. You can finally stop guessing which campaigns drive revenue and start seeing the exact path your customers take, from their first ad click to the final contract signature. It eliminates the data silos between your marketing and sales teams, providing a single source of truth for your growth metrics.
The platform is built specifically for B2B companies with complex, multi-touch sales cycles. You can build custom dashboards, run multi-touch attribution models, and identify which content pieces actually influence deals. By surfacing these insights, you can double down on what works, cut wasted ad spend, and align your entire organization around revenue goals rather than just vanity metrics like clicks or impressions.
Overview
CallTrackingMetrics Features
- Dynamic Number Insertion Swap phone numbers on your website automatically to track exactly which keyword or campaign drove each individual visitor to call.
- AI Conversation Analytics Transcribe calls automatically and use AI to identify key phrases, sentiment, and conversion signals without listening to every recording.
- Smart Call Routing Route callers to the right agent based on their location, previous interactions, or the specific ad they clicked.
- Omnichannel Queues Manage calls, texts, and live chats in a single unified interface so your team never misses a customer message.
- Form-to-Call Automation Trigger an instant outbound call to your team the moment a lead submits a web form to decrease response time.
- Real-time Reporting Build custom dashboards to visualize your call volume, wait times, and marketing attribution data in real-time.
HockeyStack Features
- Multi-Touch Attribution. Assign revenue credit to every interaction across the funnel so you know exactly which channels deserve your budget.
- Unified Customer Journeys. View the complete history of every account by stitching together website visits, CRM activities, and ad impressions.
- Custom Dashboard Builder. Create personalized reports with a drag-and-drop interface to track the specific KPIs that matter to your stakeholders.
- Revenue Forecasting. Predict future pipeline and revenue based on historical conversion data and current marketing performance trends.
- Account-Based Analytics. Track engagement at the company level rather than just individual leads to better support your ABM strategies.
- No-Code Tracking. Capture every button click and form submission automatically without needing to write custom Javascript or tracking code.
Pricing Comparison
CallTrackingMetrics Pricing
- Dynamic Number Insertion
- Standard call tracking
- Google Ads & Analytics integration
- Call recording
- Real-time reporting
- Email support
- Everything in Essentials, plus:
- Full contact center features
- Interactive Voice Response (IVR)
- Smart routing rules
- Live chat and SMS
- Queue management
HockeyStack Pricing
- Up to $10M tracked revenue
- Unlimited users
- Multi-touch attribution
- CRM & Ad integrations
- Customer journey mapping
- Standard support
- Everything in Accelerate, plus:
- Up to $25M tracked revenue
- Advanced revenue forecasting
- Custom properties & events
- Priority Slack support
- Dedicated success manager
Pros & Cons
CallTrackingMetrics
Pros
- Extremely granular attribution data for marketing campaigns
- Seamless integration with Google Ads and Salesforce
- Highly customizable call routing and IVR options
- Reliable call quality and recording clarity
- Excellent support for multi-client agency management
Cons
- Complex interface has a steep learning curve
- Usage-based fees can make monthly billing unpredictable
- Initial technical setup requires significant time investment
HockeyStack
Pros
- Fast implementation compared to traditional attribution tools
- Excellent customer support via dedicated Slack channels
- Intuitive interface makes complex data easy to visualize
- Automatic tracking captures data without manual tagging
Cons
- Higher starting price point for smaller startups
- Initial setup requires careful CRM data mapping
- Learning curve for building complex custom reports