Interakt
Interakt is a comprehensive WhatsApp Business solution that helps you manage customer communication, automate sales notifications, and run marketing campaigns directly through the WhatsApp Business API.
WATI
WATI is a comprehensive WhatsApp Business solution that helps you manage customer communications, automate responses, and send bulk notifications through a centralized team inbox to improve engagement.
Quick Comparison
| Feature | Interakt | WATI |
|---|---|---|
| Website | interakt.shop | wati.io |
| Pricing Model | Subscription | Subscription |
| Starting Price | $15/month | $49/month |
| FREE Trial | ✓ 14 days free trial | ✓ 7 days free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2020 | 2020 |
| Headquarters | Mumbai, India | Hong Kong, China |
Overview
Interakt
Interakt is a powerful WhatsApp Business API platform designed to help you transform how you communicate with customers. Instead of managing messages on a single phone, you get a shared team inbox where multiple agents can handle queries simultaneously. You can automate entire sales cycles by sending automated abandoned cart reminders, order updates, and shipping notifications directly to your customers' favorite messaging app.
The platform allows you to build high-converting marketing campaigns with green-tick verification and broadcast messages. You can also integrate your product catalog to enable seamless shopping experiences without customers ever leaving the chat. It is particularly effective for e-commerce brands looking to increase retention and recovery rates through personalized, real-time engagement.
WATI
WATI helps you turn WhatsApp into a powerful sales and support channel. Instead of managing messages on a single phone, you get a multi-agent shared inbox where your entire team can collaborate on customer queries simultaneously. You can broadcast personalized messages to thousands of customers at once and use a no-code flow builder to create automated chatbots that handle routine questions 24/7.
The platform simplifies your workflow by integrating directly with the tools you already use, like Shopify, HubSpot, and Zoho. Whether you are a growing startup or an established brand, you can use these tools to verify your business account, manage contact segments, and track team performance with detailed analytics. It ensures you stay compliant with official WhatsApp APIs while scaling your customer reach.
Overview
Interakt Features
- Shared Team Inbox Manage all your customer conversations in one place with multiple agents handling queries simultaneously from different devices.
- WhatsApp Broadcasting Send bulk marketing messages and newsletters to thousands of opted-in customers to drive instant engagement and sales.
- Automated Notifications Set up automatic alerts for abandoned carts, order confirmations, and shipping updates to keep your customers informed.
- WhatsApp CRM Organize your contacts with tags and filters so you can send highly targeted messages based on customer behavior.
- Click-to-WhatsApp Ads Create and manage Facebook and Instagram ads that drive prospects directly into a WhatsApp conversation with your team.
- Smart APIs & Webhooks Connect your existing tech stack and trigger automated messages based on specific actions taken on your website.
WATI Features
- Shared Team Inbox. Allow your entire support team to manage customer conversations from a single WhatsApp number using a collaborative dashboard.
- No-Code Chatbot Builder. Build automated conversation flows with a drag-and-drop interface to answer common questions and qualify leads instantly.
- Bulk Broadcasting. Send personalized messages and notifications to your entire contact list at once while maintaining high delivery rates.
- Keyword Auto-Replies. Set up instant triggers for specific keywords so your customers get the information they need without waiting for an agent.
- Contact Management. Organize your audience with tags and attributes to send highly targeted marketing campaigns based on customer behavior.
- Mobile App. Stay connected with your customers on the go using native iOS and Android apps that sync with your team inbox.
Pricing Comparison
Interakt Pricing
- Shared Team Inbox
- Unlimited Agent Seats
- WhatsApp Business API access
- Basic Campaign Management
- Contact Management (CRM)
- Standard Support
- Everything in Starter, plus:
- Advanced Campaign Analytics
- Automated Workflows
- Partial Order Notifications
- Priority Email Support
- Custom Domain for Short Links
WATI Pricing
- 5 system users included
- Official WhatsApp API access
- Shared team inbox
- Broadcast messages
- Basic chatbot builder
- Standard integrations
- Everything in Growth, plus:
- Advanced chatbot builder
- Intercom integration
- Granular user roles
- IP whitelisting
- Priority email support
Pros & Cons
Interakt
Pros
- Easy integration with Shopify and popular e-commerce platforms
- Centralized dashboard for multiple support agents
- Effective abandoned cart recovery via automated messaging
- Official WhatsApp Green Tick application support included
- User-friendly interface requires very little technical knowledge
Cons
- Additional Meta conversation charges can add up
- Mobile app performance can be inconsistent occasionally
- Limited customization options for advanced chatbot flows
WATI
Pros
- User-friendly interface makes setup quick and easy
- Reliable official WhatsApp API integration prevents number blocking
- Powerful automation features save significant manual support time
- Seamless integration with popular CRMs like HubSpot
- Mobile app allows for responsive customer service
Cons
- Customer support response times can be slow
- Initial API approval process depends on Meta's timeline
- Chatbot builder has a slight learning curve