Acquire
Acquire is a unified customer engagement platform that combines live chat, cobrowse, and video calling to help your support and sales teams provide real-time assistance across multiple digital channels.
LiveChat
LiveChat is a customer service platform that helps you connect with website visitors in real-time to provide instant support, capture qualified leads, and increase your online sales conversions.
Quick Comparison
| Feature | Acquire | LiveChat |
|---|---|---|
| Website | acquire.io | livechat.com |
| Pricing Model | Custom | Subscription |
| Starting Price | Custom Pricing | $20/month |
| FREE Trial | ✘ No free trial | ✓ 14 days free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2017 | 2002 |
| Headquarters | San Francisco, USA | Wroclaw, Poland |
Overview
Acquire
Acquire is a comprehensive customer engagement platform designed to bridge the gap between your business and your customers. You can manage all your digital interactions—from live chat and email to social media and SMS—within a single, unified timeline. This allows your team to provide consistent support without jumping between different tools or losing track of customer history.
The platform stands out by offering advanced collaboration tools like secure cobrowsing and high-definition video chat directly in the browser. You can guide customers through complex processes or troubleshoot technical issues visually, which significantly reduces resolution times. Whether you are a mid-sized company or a large enterprise, Acquire helps you humanize digital experiences and build stronger relationships through personalized, real-time communication.
LiveChat
LiveChat is a versatile communication tool designed to help you engage with your customers the moment they land on your website. Instead of waiting for emails, you can solve problems instantly through a sleek chat widget that fits your brand. You can manage multiple conversations at once, use canned responses for speed, and see what customers are typing before they even hit send.
The platform is built for teams of all sizes, from solo entrepreneurs to large support departments in retail, tech, and service industries. It helps you move beyond simple messaging by providing detailed customer profiles and chat transcripts that integrate directly with your CRM. You can also track agent performance and customer satisfaction levels to ensure your support team stays efficient and helpful.
Overview
Acquire Features
- Secure Cobrowsing Interact with your customer's screen in real-time to guide them through complex forms or technical setups without any downloads.
- Unified Inbox Manage all your conversations from email, chat, and social media in one place to ensure no customer query goes unanswered.
- Video and Voice Calling Switch from a text chat to a high-definition video or voice call with one click to provide a more personal touch.
- AI Chatbots Deploy intelligent bots to handle routine questions and qualify leads 24/7 so your human agents can focus on complex tasks.
- Live Chat Engage your website visitors instantly with a customizable chat widget that matches your brand's look and feel perfectly.
- Shared Screen Share your own screen with customers to present products or conduct live demonstrations directly within the browser window.
LiveChat Features
- Sneak Peek. See what your customers are typing in real-time before they send the message so you can prepare faster answers.
- Canned Responses. Save and reuse answers to common questions with simple keyboard shortcuts to speed up your workflow.
- Targeted Greetings. Set up automated triggers that send personalized messages to visitors based on their behavior or current page.
- Chat Tags. Categorize your conversations with custom tags to identify trends and organize your support data for better reporting.
- File Sharing. Send and receive documents, screenshots, and guides directly within the chat window to resolve issues more effectively.
- Rich Messages. Use clickable buttons and product cards to guide your customers through your website and boost sales.
Pricing Comparison
Acquire Pricing
LiveChat Pricing
- 14-day chat history
- Basic widget customization
- Ticketing system
- Data encryption
- Daily performance summary
- Unlimited chat history
- Full widget customization
- Agent groups
- Basic reporting
- Multiple brand support
Pros & Cons
Acquire
Pros
- Powerful cobrowsing capabilities for technical support
- Consolidates multiple communication channels effectively
- Clean and modern user interface for agents
- Strong video quality for browser-based calling
Cons
- Higher price point compared to basic chat tools
- Initial setup and configuration can be complex
- Mobile app features are more limited than desktop
LiveChat
Pros
- Extremely easy to set up and customize
- Sneak peek feature significantly reduces response times
- Reliable mobile app for managing chats on-the-go
- Clean and intuitive interface for support agents
Cons
- No forever-free plan available for small users
- Pricing can become expensive for large teams
- Advanced reporting is locked behind higher tiers