LiveChat
LiveChat is a customer service platform that helps you connect with website visitors in real-time to provide instant support, capture qualified leads, and increase your online sales conversions.
Smartsupp
Smartsupp is a comprehensive customer service platform that combines live chat, email, and Facebook Messenger into one unified dashboard to help you convert website visitors into loyal customers.
Quick Comparison
| Feature | LiveChat | Smartsupp |
|---|---|---|
| Website | livechat.com | smartsupp.com |
| Pricing Model | Subscription | Freemium |
| Starting Price | $20/month | Free |
| FREE Trial | ✓ 14 days free trial | ✓ 14 days free trial |
| Free Plan | ✘ No free plan | ✓ Has free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2002 | 2013 |
| Headquarters | Wroclaw, Poland | Brno, Czech Republic |
Overview
LiveChat
LiveChat is a versatile communication tool designed to help you engage with your customers the moment they land on your website. Instead of waiting for emails, you can solve problems instantly through a sleek chat widget that fits your brand. You can manage multiple conversations at once, use canned responses for speed, and see what customers are typing before they even hit send.
The platform is built for teams of all sizes, from solo entrepreneurs to large support departments in retail, tech, and service industries. It helps you move beyond simple messaging by providing detailed customer profiles and chat transcripts that integrate directly with your CRM. You can also track agent performance and customer satisfaction levels to ensure your support team stays efficient and helpful.
Smartsupp
Smartsupp is a conversational commerce platform designed to help you build personal relationships with your website visitors. By combining live chat, chatbots, and video recordings, you can see exactly where your customers get stuck and reach out to them at the perfect moment. It consolidates messages from your website, email, and Facebook Messenger into a single inbox, ensuring you never miss a sales opportunity or support request.
You can automate repetitive questions with AI-powered chatbots that work 24/7, freeing up your team for more complex inquiries. The platform is particularly effective for online stores looking to increase conversion rates through proactive engagement. Whether you are a solo shop owner or manage a large support team, you can track team performance and customer satisfaction through detailed analytics and real-time visitor monitoring.
Overview
LiveChat Features
- Sneak Peek See what your customers are typing in real-time before they send the message so you can prepare faster answers.
- Canned Responses Save and reuse answers to common questions with simple keyboard shortcuts to speed up your workflow.
- Targeted Greetings Set up automated triggers that send personalized messages to visitors based on their behavior or current page.
- Chat Tags Categorize your conversations with custom tags to identify trends and organize your support data for better reporting.
- File Sharing Send and receive documents, screenshots, and guides directly within the chat window to resolve issues more effectively.
- Rich Messages Use clickable buttons and product cards to guide your customers through your website and boost sales.
Smartsupp Features
- Unified Dashboard. Manage all your live chat, email, and Facebook Messenger conversations from one central location to save time.
- Video Recordings. Watch how visitors move through your site so you can identify friction points and improve your user experience.
- AI Chatbots. Automate your customer service with bots that answer common questions and qualify leads while you sleep.
- Mobile App. Stay connected with your customers on the go using native iOS and Android apps with instant push notifications.
- Real-time Visitor List. See who is browsing your website right now, including their location and what products they are currently viewing.
- Proactive Messages. Set up automatic triggers to send personalized messages to visitors based on their behavior or specific page visits.
Pricing Comparison
LiveChat Pricing
- 14-day chat history
- Basic widget customization
- Ticketing system
- Data encryption
- Daily performance summary
- Unlimited chat history
- Full widget customization
- Agent groups
- Basic reporting
- Multiple brand support
Smartsupp Pricing
- 1 agent included
- Live chat functionality
- 14-day conversation history
- Mobile app access
- Email notifications
- Everything in Free, plus:
- 3 agents included
- 1-year conversation history
- Automated messages
- Google Analytics integration
- Detailed statistics and reporting
Pros & Cons
LiveChat
Pros
- Extremely easy to set up and customize
- Sneak peek feature significantly reduces response times
- Reliable mobile app for managing chats on-the-go
- Clean and intuitive interface for support agents
Cons
- No forever-free plan available for small users
- Pricing can become expensive for large teams
- Advanced reporting is locked behind higher tiers
Smartsupp
Pros
- Very easy to set up on most ecommerce platforms
- Video recordings provide unique insights into visitor behavior
- Clean and intuitive interface for support agents
- Affordable pricing compared to many enterprise competitors
Cons
- Free version is limited to one agent only
- Mobile app notifications can occasionally be delayed
- Chatbot customization options are basic on lower tiers