360dialog
360dialog provides a high-performance WhatsApp Business API solution that enables you to scale customer communication, automate messaging workflows, and integrate WhatsApp directly into your existing software stack.
MessageBird
MessageBird is a cloud communications platform that connects your business to customers globally through automated SMS, voice, and WhatsApp messaging to improve engagement and streamline support workflows.
Quick Comparison
| Feature | 360dialog | MessageBird |
|---|---|---|
| Website | 360dialog.com | messagebird.com |
| Pricing Model | Subscription | Freemium |
| Starting Price | $49/month | Free |
| FREE Trial | ✘ No free trial | ✓ 0 days free trial |
| Free Plan | ✘ No free plan | ✓ Has free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2012 | 2011 |
| Headquarters | Berlin, Germany | Amsterdam, Netherlands |
Overview
360dialog
360dialog is a specialized messaging platform that gives you direct access to the WhatsApp Business API. Instead of using a basic app, you can connect WhatsApp to your CRM, helpdesk, or marketing tools to manage high-volume conversations. You can send automated notifications, provide real-time customer support, and launch marketing campaigns while maintaining official verified status.
The platform focuses on providing a stable, low-latency connection that handles millions of messages without technical friction. You can manage your phone numbers, templates, and compliance requirements through a centralized dashboard. It is designed for businesses that want to own their customer relationships on WhatsApp while using their preferred third-party software for the actual chat interface.
MessageBird
MessageBird helps you reach your customers on the channels they already use every day. Instead of managing separate tools for SMS, WhatsApp, and email, you can unify all your communication into a single platform. You can build automated workflows that trigger messages based on customer actions, ensuring you never miss a chance to engage or provide support.
The platform is designed for businesses that need to scale their outreach without adding technical complexity. You can manage high-volume messaging campaigns, set up automated alerts, and provide real-time customer service through a centralized inbox. Whether you are a small shop or a global enterprise, the software provides the infrastructure to keep your conversations organized and your response times fast.
Overview
360dialog Features
- WhatsApp Business API Connect your business to the official WhatsApp API to send unlimited messages and reach customers globally.
- Message Templates Create and manage pre-approved message templates to initiate conversations and send automated notifications to your users.
- Partner Ecosystem Link your WhatsApp account to hundreds of CRM and helpdesk tools with simple, pre-built software integrations.
- Analytics Dashboard Monitor your messaging performance and track delivery rates through a clean, data-driven management interface.
- Green Badge Support Apply for official WhatsApp verification through the platform to build trust with a green checkmark.
- Sandbox Environment Test your messaging workflows and API integrations in a safe environment before going live with customers.
MessageBird Features
- Omnichannel Inbox. Manage all your customer conversations from WhatsApp, SMS, and Email in one unified view to save time.
- Flow Builder. Create automated communication workflows with a drag-and-drop editor—no coding or technical expertise required.
- Global SMS. Send text messages to customers anywhere in the world using a reliable global carrier network.
- WhatsApp for Business. Connect with your customers on the world's most popular messaging app to share updates and support.
- Voice Messaging. Convert text to speech or use pre-recorded audio to reach your customers through automated phone calls.
- Verified SMS. Increase your brand trust by sending messages with your company logo and a verified sender badge.
Pricing Comparison
360dialog Pricing
- 1 WhatsApp Business Account
- Unlimited messaging throughput
- Official API access
- Standard email support
- Access to all integrations
- Everything in Standard, plus:
- Priority developer support
- Onboarding assistance
- Advanced account management
- Higher API rate limits
MessageBird Pricing
- Access to all channels
- Unlimited seats
- 50 active contacts
- Basic Flow Builder access
- Community support
- Everything in Free, plus:
- Up to 500 active contacts
- Priority email support
- Advanced Flow Builder steps
- Custom data retention policies
- API access for integrations
Pros & Cons
360dialog
Pros
- Extremely stable API connection with high uptime
- Fastest approval process for WhatsApp Business accounts
- Competitive flat-rate pricing for high-volume senders
- Seamless integration with popular tools like HubSpot
Cons
- Requires third-party software for a chat interface
- Technical setup might be difficult for non-developers
- Support response times can vary on basic plans
MessageBird
Pros
- Extensive global reach for international SMS delivery
- User-friendly visual flow builder for automations
- Consolidated inbox simplifies managing multiple channels
- Reliable API documentation for custom developer needs
Cons
- Pricing structure can be confusing for beginners
- Customer support response times vary on lower tiers
- Occasional delays in SMS delivery in certain regions