Freshservice
Freshservice is a cloud-based IT service management solution that uses AI-driven automation to help you streamline internal support, manage assets, and improve employee service delivery across your entire organization.
PingPlotter
PingPlotter is a network troubleshooting and monitoring software that combines ping, traceroute, and performance graphs to help you identify and solve connection issues quickly across any network infrastructure.
Quick Comparison
| Feature | Freshservice | PingPlotter |
|---|---|---|
| Website | freshservice.com | pingplotter.com |
| Pricing Model | Subscription | Freemium |
| Starting Price | $19/month | Free |
| FREE Trial | ✓ 14 days free trial | ✓ 14 days free trial |
| Free Plan | ✘ No free plan | ✓ Has free plan |
| Product Demo | ✓ Request demo here | ✘ No product demo |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2010 | 1998 |
| Headquarters | San Mateo, USA | Boise, USA |
Overview
Freshservice
Freshservice helps you modernize your IT operations with an intuitive, AI-powered service desk. Instead of managing chaotic email chains, you can centralize all internal requests, incidents, and changes in a single, organized portal. The platform uses intelligent automation to route tickets to the right agents and provides a self-service knowledge base so your employees can find answers quickly without waiting for support.
You can also track your entire hardware and software inventory through integrated asset management and plan complex projects using built-in task tracking. Whether you are a small IT team or a large enterprise, the software scales to support HR, facilities, and finance departments alongside IT. It offers a 14-day free trial and paid plans starting at $19 per agent per month.
PingPlotter
PingPlotter helps you see exactly what is happening with your network connection in real-time. Instead of staring at static command-line results, you get a visual history of latency and packet loss across every hop between you and your destination. This makes it easy to prove whether a lag spike is caused by your local hardware, your ISP, or a remote server.
You can monitor multiple targets simultaneously and set up automated alerts to notify you the moment performance drops. Whether you are troubleshooting a choppy VoIP call, fixing gaming lag, or maintaining uptime for a corporate network, the tool provides the evidence you need to resolve disputes with service providers. It scales from a single-user diagnostic tool to a remote monitoring solution for distributed teams.
Overview
Freshservice Features
- Incident Management Log, track, and resolve IT issues faster by centralizing all support tickets and communication in one unified dashboard.
- AI-Powered Service Bot Deflect common support queries by letting your employees get instant answers from an intelligent, automated virtual agent.
- Asset Management Track your entire inventory of hardware and software licenses throughout their lifecycle to maintain full visibility and compliance.
- Workflow Automator Eliminate repetitive manual tasks by building custom automation rules with a simple drag-and-drop visual interface.
- Change Management Plan and execute infrastructure changes with confidence using risk assessment tools and automated approval workflows.
- Knowledge Base Create a searchable library of solution articles so your team can solve their own problems 24/7.
- Project Management Manage IT projects from start to finish by linking tasks directly to related tickets and assets.
- Mobile App Support your employees from anywhere with native mobile apps that let you manage tickets on the go.
PingPlotter Features
- Visual Traceroute. See every network hop in a graphical timeline so you can instantly spot where latency and packet loss begin.
- Long-term Monitoring. Capture days or weeks of network performance data to identify intermittent issues that occur when you aren't watching.
- Automated Alerts. Set up custom triggers to notify you via email or webhooks the moment your connection quality degrades.
- Network Shareables. Create web-based snapshots of your performance graphs to share clear proof of issues with your ISP or IT team.
- Multi-Target Tracking. Monitor several destinations at once to determine if a problem is localized or affecting your entire network.
- Remote Monitoring. Deploy remote agents to monitor connection quality from your end-users' perspective back to your central office.
Pricing Comparison
Freshservice Pricing
- Incident Management
- Knowledge Base
- Self-Service Portal
- SLA Management
- Workflow Automator
- Marketplace Integrations
- Everything in Starter, plus:
- Service Catalog
- Asset Management
- Purchase Management
- Contract Management
- Onboarding Modules
PingPlotter Pricing
- 10-minute history
- Single target monitoring
- Basic trace interval
- Visual performance graphs
- Unlimited manual traces
- Everything in Free, plus:
- 48-hour data history
- Up to 2 concurrent targets
- Customizable alerts
- Save and load trace sessions
- Priority technical support
Pros & Cons
Freshservice
Pros
- Modern and intuitive interface requires very little training
- Fast implementation compared to traditional enterprise ITSM tools
- Powerful automation rules are easy to set up
- Excellent mobile app for managing tickets remotely
- Strong integration with the wider Freshworks ecosystem
Cons
- Asset discovery agent can be difficult to configure
- Advanced reporting features have a steeper learning curve
- Costs can rise quickly when adding multiple modules
- Limited customization options for the self-service portal
PingPlotter
Pros
- Visual graphs make complex data easy to understand
- Excellent for proving ISP issues with historical data
- Lightweight installation with very low system resource usage
- Free version is highly capable for quick fixes
Cons
- Interface feels slightly dated compared to modern SaaS
- Learning curve for interpreting specific packet loss patterns
- Advanced remote monitoring features require higher-tier plans