GetFeedback
GetFeedback is an agile survey and customer experience management software that helps you collect real-time feedback across digital channels to improve customer satisfaction and drive business growth.
Pointerpro
Pointerpro is a specialized assessment software that allows you to create professional digital assessments and automatically generate personalized PDF reports for your respondents based on their specific answers.
Quick Comparison
| Feature | GetFeedback | Pointerpro |
|---|---|---|
| Website | getfeedback.com | pointerpro.com |
| Pricing Model | Custom | Subscription |
| Starting Price | Custom Pricing | $69/month |
| FREE Trial | ✓ 14 days free trial | ✓ 7 days free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2013 | 2012 |
| Headquarters | San Francisco, USA | Antwerp, Belgium |
Overview
GetFeedback
GetFeedback is an agile customer experience (CX) platform that helps you capture and act on customer feedback across every digital touchpoint. Instead of waiting for quarterly reports, you can set up beautiful, mobile-responsive surveys that appear exactly when your customers are interacting with your website, app, or email campaigns. This real-time data allows you to identify friction points and resolve issues before they lead to customer churn.
You can easily integrate your feedback data directly into Salesforce, ensuring your sales and support teams have a complete view of the customer journey. The platform is designed for mid-market and enterprise teams who need to scale their CX programs quickly without requiring heavy technical resources. Whether you are measuring Net Promoter Score (NPS), Customer Satisfaction (CSAT), or Customer Effort Score (CES), you can manage the entire process from a single, intuitive interface.
Pointerpro
Pointerpro is a specialized platform designed to help you turn expertise into automated, professional advice. Unlike standard survey tools that just collect data, this software focuses on the output. You can build complex assessments that evaluate a respondent's input and immediately provide them with a customized PDF report containing tailored feedback, scores, and actionable recommendations.
You can use the platform to automate consultancy tasks, generate high-quality leads, or conduct internal employee evaluations. It is particularly effective for consultants, coaches, and HR professionals who need to scale their knowledge without increasing their manual workload. By automating the reporting process, you save hours of manual data analysis while providing instant value to your clients or team members.
Overview
GetFeedback Features
- Omnichannel Surveys Reach your customers wherever they are by deploying surveys through email, SMS, websites, and mobile applications.
- Salesforce Integration Map your survey responses directly to Salesforce records so your team can take immediate action on feedback.
- Real-time Analytics Monitor your key CX metrics like NPS and CSAT with live dashboards that update as responses roll in.
- Targeted Website Overlays Trigger specific surveys based on user behavior, such as exit intent or time spent on a specific page.
- Text Analytics Use automated sentiment analysis to quickly categorize open-ended comments and identify common themes in customer feedback.
- Mobile-First Design Create surveys that look great and function perfectly on any device, ensuring higher completion rates from mobile users.
Pointerpro Features
- Automated PDF Reports. Generate and email personalized PDF feedback reports to your respondents immediately after they complete your assessment.
- Custom Formula Builder. Create complex calculations and scoring systems to provide deep insights based on specific respondent answers.
- White-Labeling. Remove all vendor branding and use your own logos, colors, and custom domains to maintain a professional look.
- Report Table Editor. Design sophisticated data tables and charts within your PDF reports to visualize results for your clients.
- Question Logic. Build smart assessments that skip irrelevant questions or branch into new sections based on previous user input.
- Widget Library. Add interactive elements like sliders, ranking scales, and image choices to make your assessments more engaging.
Pricing Comparison
GetFeedback Pricing
Pointerpro Pricing
- Unlimited questionnaires
- 2,000 responses per month
- Basic PDF report generation
- Custom formulas and scoring
- Email support
- Basic integrations
- Everything in Professional, plus:
- Advanced PDF report builder
- White-labeling options
- Custom CSS styling
- Priority support
- Advanced integrations via Webhooks
Pros & Cons
GetFeedback
Pros
- Deep and reliable integration with Salesforce ecosystem
- Modern and professional survey design templates
- Very easy for non-technical users to navigate
- High response rates due to mobile optimization
Cons
- Pricing is high compared to basic survey tools
- Advanced reporting can require a learning curve
- Limited customization options for some survey themes
Pointerpro
Pros
- Unmatched ability to generate complex personalized PDF reports
- Highly flexible scoring system for technical assessments
- Excellent customer support team for technical setup
- Clean and professional interface for the end respondent
Cons
- Steep learning curve for the PDF report builder
- Higher price point compared to basic survey tools
- Limited design flexibility on the entry-level plan