Casebook
Casebook is a purpose-built human services platform that provides non-profits and government agencies with centralized tools for intake, case management, and outcome tracking to improve service delivery.
ProudCity
ProudCity provides an all-in-one digital government platform that helps local governments launch accessible websites, manage online payments, and deliver digital services to their residents through a unified interface.
Quick Comparison
| Feature | Casebook | ProudCity |
|---|---|---|
| Website | casebook.net | proudcity.com |
| Pricing Model | Subscription | Subscription |
| Starting Price | $60/month | $99/month |
| FREE Trial | ✘ No free trial | ✘ No free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2017 | 2016 |
| Headquarters | New York, USA | Oakland, USA |
Overview
Casebook
Casebook is a cloud-based platform designed specifically for the human services sector. You can move away from fragmented spreadsheets and paper files by centralizing your data in a secure, HIPAA-compliant environment. Whether you are managing child welfare cases, victim services, or community health programs, the software helps you track every interaction from initial intake to final discharge.
You can streamline your daily operations with automated workflows and configurable forms that match your specific program requirements. The platform focuses on helping you prove your impact through real-time reporting and data visualization. By reducing the administrative burden on your staff, you can spend more time providing direct support to the individuals and families in your community.
ProudCity
ProudCity is a comprehensive digital platform designed specifically for local government agencies to modernize their online presence. You can move beyond fragmented legacy systems by consolidating your website, meeting management, and resident service requests into a single, secure environment. The platform prioritizes high accessibility standards and mobile-first design, ensuring every member of your community can interact with their government easily from any device.
You can launch professional, compliant government websites quickly using pre-built templates tailored for municipalities. The software solves the common headache of technical silos by integrating forms, payments, and document archives directly into your main site. Whether you are managing a small town or a growing city, you can automate routine workflows and reduce the administrative burden on your staff while providing a modern experience for your residents.
Overview
Casebook Features
- Centralized Intake Capture essential client information quickly with digital intake forms that automatically create new records in your system.
- Dynamic Case Records Track notes, documents, and milestones in one unified timeline so you always have the full context of a client's journey.
- Configurable Workflows Design custom processes that guide your team through specific program requirements and ensure no critical steps are missed.
- Provider Management Maintain a directory of external partners and track referrals to ensure your clients receive the specialized care they need.
- Reporting & Analytics Generate visual reports on program outcomes and staff performance to satisfy grant requirements and improve service delivery.
- Secure Document Storage Upload and organize sensitive files directly within case records while maintaining strict HIPAA-compliant security standards.
ProudCity Features
- Accessible Web CMS. Create and update government website content easily with a system built specifically to meet strict ADA and WCAG accessibility standards.
- Digital Payments. Collect permit fees, utility payments, and citations online through a secure, integrated checkout experience that simplifies your financial reconciliation.
- Service Request Tracker. Empower your residents to report issues like potholes or broken streetlights directly through your website and track the resolution progress.
- Meeting Manager. Post public meeting agendas, minutes, and video recordings automatically to keep your community informed and maintain legislative transparency.
- Online Forms. Convert paper applications into digital workflows so you can process permits and licenses without requiring residents to visit city hall.
- Digital Onboarding. Launch your new digital presence quickly with guided setup tools and templates designed for the specific needs of local municipalities.
Pricing Comparison
Casebook Pricing
- Core case management
- Standard intake forms
- Document storage
- Basic reporting
- HIPAA compliance
- Standard support
- Everything in Essential, plus:
- Advanced custom fields
- Provider management
- Outcome tracking
- Enhanced reporting
- Priority email support
ProudCity Pricing
- Government-specific CMS
- ADA/WCAG compliance tools
- Secure cloud hosting
- Standard document management
- Basic support access
- Everything in Launch, plus:
- Integrated digital payments
- Service request management
- Online form builder
- Meeting and agenda management
- Priority technical support
Pros & Cons
Casebook
Pros
- Intuitive interface designed specifically for social workers
- Strong HIPAA-compliant security and data encryption
- Highly configurable forms to match unique programs
- Excellent customer support during the onboarding process
- Mobile-friendly design for field-based case workers
Cons
- Initial configuration requires significant time investment
- Reporting tools have a slight learning curve
- Lacks some advanced accounting or billing features
ProudCity
Pros
- Built-in compliance with high accessibility standards
- Unified platform replaces multiple disconnected tools
- Fast deployment compared to custom government builds
- User-friendly interface for non-technical city staff
Cons
- Customization options limited to maintain platform stability
- Pricing can be high for very small townships
- Requires staff time to migrate legacy content