Broadly
Broadly is a local business growth platform that helps you manage your online reputation, capture more reviews, and streamline customer communication through a single, easy-to-use inbox.
ReviewTrackers
ReviewTrackers is a customer feedback software that helps you monitor online reviews, manage your brand reputation, and analyze customer sentiment across multiple review sites from a single dashboard.
Quick Comparison
| Feature | Broadly | ReviewTrackers |
|---|---|---|
| Website | broadly.com | reviewtrackers.com |
| Pricing Model | Custom | Custom |
| Starting Price | Custom Pricing | Custom Pricing |
| FREE Trial | ✘ No free trial | ✘ No free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2013 | 2012 |
| Headquarters | Oakland, USA | Chicago, USA |
Overview
Broadly
Broadly is a comprehensive platform designed to help local service businesses grow by automating their customer experience and online presence. You can automatically send review requests to customers via text or email immediately after a job is completed, ensuring you build a strong reputation on Google and Facebook. The platform consolidates all your messages from Web Chat, SMS, and social media into one unified inbox so you never miss a lead.
You can also streamline your operations by sending professional invoices and collecting mobile payments directly through the app. It is specifically built for small to mid-sized service businesses like auto shops, HVAC contractors, and dental practices that need to modernize their customer journey. By integrating with your existing CRM or management system, Broadly handles the follow-up work so you can focus on your daily operations.
ReviewTrackers
ReviewTrackers helps you take control of your online reputation by centralizing reviews from over 100 different sites into one easy-to-use dashboard. You can monitor what customers are saying in real-time, respond to feedback quickly, and use automated requests to generate more positive reviews. This ensures your business stays visible and attractive to potential customers searching for your services online.
The platform is designed for multi-location businesses and agencies that need to manage brand consistency at scale. You can analyze customer sentiment using built-in tools to identify common pain points and improve your service. By turning feedback into actionable data, you can boost your local search rankings and build stronger relationships with your community.
Overview
Broadly Features
- Automated Review Requests Send personalized review invites via SMS or email automatically after every customer interaction to boost your Google and Facebook ratings.
- Unified Inbox Manage all your customer conversations from text, email, and social media in one central location to ensure lightning-fast response times.
- Web Chat Convert website visitors into leads instantly with a live chat feature that moves conversations directly to your mobile device.
- Mobile Payments Request and accept payments via text or email so you can get paid faster and provide a contactless checkout experience.
- Team Collaboration Assign specific conversations to team members and track performance metrics to ensure your staff provides excellent customer service.
- CRM Integrations Sync your customer data automatically with popular industry software like QuickBooks, ServiceTitan, and many others to trigger automated workflows.
ReviewTrackers Features
- Review Monitoring. Track customer feedback from over 100 sites in a single dashboard so you never miss a mention.
- Automated Review Requests. Send automated email or SMS requests to your customers to generate more authentic 5-star reviews.
- Centralized Responding. Respond directly to Google and Facebook reviews from the platform to save time and stay engaged.
- Customer Sentiment Analysis. Use machine learning to automatically categorize feedback and identify trending topics in your customer comments.
- Local SEO Insights. Monitor your local search performance and track how your reputation impacts your visibility in search results.
- Mobile App. Manage your reputation on the go with native apps that let you respond to reviews instantly.
Pricing Comparison
Broadly Pricing
ReviewTrackers Pricing
Pros & Cons
Broadly
Pros
- Significantly increases the volume of positive Google reviews
- User-friendly mobile app makes managing leads easy on the go
- Seamless integration with many industry-specific CRM systems
- Consolidates multiple communication channels into one simple view
Cons
- Pricing can be higher than basic review-only tools
- Initial setup of custom integrations may require support
- Limited customization options for automated message templates
ReviewTrackers
Pros
- Centralizes dozens of review sites into one simple feed
- User interface is clean and very easy to navigate
- Automated reporting saves hours of manual data entry
- Sentiment analysis accurately identifies recurring customer issues
- Mobile notifications help you respond to negative feedback fast
Cons
- Pricing can be high for very small businesses
- Some niche industry review sites are not supported
- Initial setup for many locations takes significant time