ScreenMeet
ScreenMeet provides cloud-native cobrowse, screen sharing, and remote support tools integrated directly into your existing CRM and ITSM platforms to streamline customer service and technical support workflows.
Upscope
Upscope is a specialized co-browsing and screen sharing software that allows customer support teams to see and interact with a user's browser tab instantly without any downloads or installations.
Quick Comparison
| Feature | ScreenMeet | Upscope |
|---|---|---|
| Website | screenmeet.com | upscope.com |
| Pricing Model | Custom | Subscription |
| Starting Price | Custom Pricing | $15/month |
| FREE Trial | ✓ 14 days free trial | ✓ 14 days free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2015 | 2016 |
| Headquarters | San Francisco, USA | London, UK |
Overview
ScreenMeet
ScreenMeet is a cloud-native remote support platform designed to help you resolve customer issues faster by seeing exactly what they see. Instead of asking customers to describe their problems, you can launch cobrowsing or screen sharing sessions directly from your CRM or ITSM tool. This eliminates the friction of external downloads and helps you provide a more personal support experience.
You can take control of remote desktops, view mobile app screens, or browse alongside customers in real-time while maintaining strict security and compliance standards. The platform is built specifically for high-volume support environments like help desks and contact centers where speed and security are critical. It integrates deeply with platforms you already use, such as Salesforce, ServiceNow, and Microsoft Dynamics 365.
Upscope
Upscope provides instant co-browsing technology designed to eliminate the frustration of traditional screen sharing. You can see exactly what your customer sees on your website in real-time, allowing you to guide them through complex interfaces or troubleshoot issues without asking them to download any software. It integrates directly with your existing live chat or CRM tools, making the transition from a text chat to a visual support session seamless.
You can take control of the user's cursor to click buttons, scroll pages, and highlight specific elements on their screen. This hands-on approach reduces average handle time and improves customer satisfaction by resolving queries faster. The platform is built with a heavy focus on security, ensuring that sensitive data like passwords or credit card numbers remain masked during the session.
Overview
ScreenMeet Features
- Secure Cobrowsing Interact with your customer's web browser in real-time to guide them through complex forms and website navigation safely.
- Remote Desktop Support Take full control of a user's desktop to troubleshoot technical issues and perform administrative tasks from your own browser.
- Mobile App Sharing View and support your mobile applications on iOS and Android devices to resolve app-specific issues quickly.
- CRM Integration Launch support sessions directly from Salesforce or ServiceNow records so you never have to switch between different applications.
- Browser-Based Access Start sessions instantly without requiring your customers to download or install any software, reducing friction and technical hurdles.
- Session Recording Record support interactions for quality assurance, training purposes, and maintaining a clear audit trail of all remote activities.
Upscope Features
- Instant Co-browsing. View your customer's browser tab instantly with one click—no downloads, extensions, or meeting links required for you or the user.
- Remote Cursor Control. Take control of the user's mouse to click buttons and scroll through pages to show them exactly where to go.
- Sensitive Data Masking. Protect user privacy by automatically hiding specific form fields like passwords or credit card details from your support agents.
- Live Chat Integration. Launch co-browsing sessions directly from your favorite chat tools like Intercom, Zendesk, or LiveChat with a single click.
- On-Screen Drawing. Highlight specific areas of the page or draw on the user's screen to provide clear visual instructions during support calls.
- Session Recording. Record your co-browsing sessions for quality assurance, training purposes, or to keep a record of technical troubleshooting steps.
Pricing Comparison
ScreenMeet Pricing
Upscope Pricing
- 1 agent included
- Unlimited co-browsing sessions
- Standard integrations
- Basic security features
- Email support
- Everything in Hello, plus:
- 3 agents included
- Full API access
- Advanced security masking
- Priority email support
- Custom branding options
Pros & Cons
ScreenMeet
Pros
- Seamless integration with Salesforce and ServiceNow workflows
- No-download requirement significantly improves customer participation rates
- High-quality video performance even on lower bandwidths
- Granular security controls for masking sensitive data
Cons
- Initial configuration requires technical expertise for deep integrations
- Pricing is higher than basic standalone screen sharing tools
- Mobile support features can be limited by OS permissions
Upscope
Pros
- Zero-download setup makes it incredibly easy for non-technical customers
- Reduces support ticket resolution time by providing immediate visual context
- Integrates seamlessly with major live chat platforms like Intercom
- High-quality security features protect sensitive user information effectively
Cons
- Co-browsing is limited to your own website domain only
- Pricing can become expensive for very large support teams
- Requires a small snippet of code installed on your site