Document360
Document360 is a knowledge base platform that helps you create, manage, and publish self-service help centers, internal wikis, and API documentation to streamline customer support and team collaboration.
Scribe
Scribe is a process documentation tool that automatically captures your browser or desktop actions to create step-by-step visual guides, complete with screenshots and text instructions for your team.
Quick Comparison
| Feature | Document360 | Scribe |
|---|---|---|
| Website | document360.com | scribe.how |
| Pricing Model | Freemium | Freemium |
| Starting Price | Free | Free |
| FREE Trial | ✓ 14 days free trial | ✓ 7 days free trial |
| Free Plan | ✓ Has free plan | ✓ Has free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2017 | 2019 |
| Headquarters | London, United Kingdom | San Francisco, USA |
Overview
Document360
Document360 helps you build a professional self-service knowledge base for your customers and employees. You can manage multiple versions of your documentation, customize the design to match your brand, and use a powerful Category Manager to organize content into a logical hierarchy. Whether you are creating a public help center or a private internal wiki, the platform provides the tools to keep your information accurate and accessible.
You can write content using either a Markdown editor or a WYSIWYG editor, making it easy for both technical and non-technical team members to contribute. The software solves the problem of scattered information by centralizing your company's collective knowledge in one searchable location. It scales with your growth, offering features like localization for global audiences and detailed analytics to track how users interact with your content.
Scribe
Scribe changes how you share knowledge by turning any digital process into a visual step-by-step guide instantly. Instead of manually taking screenshots and typing out instructions, you simply turn on the recorder and perform your task. The platform automatically generates a 'Scribe' featuring cropped screenshots, written directions, and click highlights that you can share with a link or embed in your existing tools.
You can use it to onboard new hires, answer repetitive 'how-to' questions, or build a comprehensive SOP library without the usual administrative headache. It works across any web browser or desktop application, making it a versatile choice for operations, customer support, and IT teams. By automating the documentation process, you save hours of manual work while ensuring your team has access to clear, consistent instructions whenever they need them.
Overview
Document360 Features
- Advanced Portal Editor Choose between Markdown or a visual WYSIWYG editor to create and format your articles exactly how you want them.
- Category Manager Organize your content into a multi-level hierarchy with drag-and-drop ease to help your users find answers faster.
- Version Control Track changes across different versions of your articles and roll back to previous iterations whenever you need to.
- AI-Powered Search Provide your users with instant, relevant results through an intelligent search bar that understands intent and keywords.
- Custom Branding Personalize your knowledge base with your own colors, logos, and custom domains to maintain a consistent brand experience.
- Knowledge Base Analytics Identify content gaps and see what your users are searching for with detailed reports on article performance.
- Private Knowledge Base Secure your internal documentation with password protection or SSO so only authorized team members can access sensitive data.
- API Documentation Generate beautiful, interactive API references directly from your Swagger or OpenAPI files for your developer community.
Scribe Features
- Automated Step Capture. Record your screen while you work and watch as the tool automatically generates written instructions and screenshots for every click.
- Smart Image Redaction. Protect sensitive data by automatically blurring out PII or confidential information in your screenshots before sharing guides with others.
- AI-Powered Editing. Use AI to instantly refine your titles, add context, or adjust the tone of your instructions to make them clearer for your audience.
- Universal Embedding. Insert your completed guides directly into tools you already use like Notion, SharePoint, Confluence, or your company's help center.
- Desktop & Web Recording. Capture processes across any platform, whether you are working in a web browser or using local desktop applications.
- Custom Branding. Add your company logo and brand colors to your guides to maintain a professional look across all your internal and external documentation.
Pricing Comparison
Document360 Pricing
- 50 articles
- 1 GB storage
- Document360 branding
- Public access only
- Basic search functionality
- Everything in Free, plus:
- Unlimited articles
- 50 GB storage
- Custom domain mapping
- Version history
- Advanced analytics
Scribe Pricing
- Works on any web browser
- Unlimited guides
- Quick embed & share links
- Basic image redaction
- Standard support
- Everything in Basic, plus:
- Desktop app recording
- Customizable screenshots
- Smart blur for sensitive data
- Export to PDF, HTML, and Markdown
- Custom branding and logos
Pros & Cons
Document360
Pros
- Intuitive interface makes article creation very fast
- Excellent search functionality helps users find answers
- Markdown support is a favorite for technical writers
- Clean and professional end-user site design
- Responsive customer support team for technical issues
Cons
- Pricing is higher than some basic competitors
- Learning curve for advanced CSS customizations
- Limited formatting options in the visual editor
Scribe
Pros
- Massively reduces time spent creating process documentation
- Extremely easy to use with no learning curve
- Clean and professional output without manual formatting
- Seamless integration with popular workspace tools like Notion
- Automatic screenshot cropping saves significant editing time
Cons
- Free version is limited to web browser only
- Desktop recording requires a higher-tier paid plan
- Limited advanced video editing capabilities
- Occasional manual text adjustments needed for complex steps