Jobber
Jobber is a comprehensive field service management software that helps home service businesses streamline operations by organizing customer information, scheduling jobs, sending professional quotes, and processing payments efficiently.
ServiceMonster
ServiceMonster is an all-in-one business management software designed for field service professionals to streamline scheduling, automate marketing, track customers, and manage invoicing from a single mobile-friendly platform.
Quick Comparison
| Feature | Jobber | ServiceMonster |
|---|---|---|
| Website | jobber.com | servicemonster.net |
| Pricing Model | Subscription | Subscription |
| Starting Price | $69/month | $49/month |
| FREE Trial | ✓ 14 days free trial | ✓ 14 days free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2011 | 2003 |
| Headquarters | Edmonton, Canada | Bellingham, USA |
Overview
Jobber
Jobber is a command center for your home service business that helps you manage the entire customer lifecycle from a single dashboard. You can handle everything from the initial customer request and professional quoting to complex scheduling and final invoicing. It eliminates the need for paper stacks and messy whiteboards by centralizing your client history, technician locations, and job details in real-time.
You can keep your team on track with a mobile app that provides GPS routing and instant job updates while keeping your customers informed through automated notifications. Whether you run a lawn care, plumbing, or cleaning business, the platform helps you look more professional and get paid faster. It scales with your growth, offering different tiers to match your team size and specific workflow requirements.
ServiceMonster
ServiceMonster helps you run your field service business more efficiently by combining scheduling, CRM, and automated marketing into one platform. You can manage your entire workflow from the initial lead to the final invoice, ensuring no jobs or follow-ups slip through the cracks. It is specifically built for service industries like carpet cleaning, window washing, and pressure treating where repeat business is the lifeblood of the company.
You can track your technicians in real-time, optimize their routes to save on fuel, and capture signatures directly on your mobile device. The platform also features a unique automated direct mail system that sends thank-you cards and reminder notices to your clients, helping you increase your retention rates without lifting a finger. It scales with your business, offering tools for solo operators and multi-truck enterprises alike.
Overview
Jobber Features
- Smart Scheduling Book jobs quickly and assign them to your team based on availability and location to maximize your daily productivity.
- Professional Quoting Create and send professional quotes via email or text so your customers can review and approve them online instantly.
- Client Hub Give your customers a dedicated 24/7 portal where they can approve quotes, check appointment details, and pay invoices easily.
- Mobile App Equip your field crew with a powerful app to track time, view job notes, and collect signatures on-site.
- Automated Invoicing Generate invoices automatically once a job is complete and send automated follow-ups to ensure you get paid on time.
- GPS Fleet Tracking Monitor your team's location in real-time to optimize routes, reduce fuel costs, and provide accurate arrival times.
ServiceMonster Features
- Smart Scheduling. Drag and drop appointments on a visual calendar to organize your teams and avoid double-bookings instantly.
- Mobile Field App. Access client history, take photos, and process payments directly from your smartphone or tablet while on-site.
- Automated Marketing. Send automated thank-you cards and service reminders to your customers to drive repeat business and loyalty.
- Route Optimization. Map out the most efficient paths for your vehicles to reduce travel time and save on fuel costs.
- QuickBooks Integration. Sync your invoices and payments with QuickBooks to keep your accounting accurate without manual data entry.
- Customer CRM. Store detailed records of every client interaction, including job history, notes, and preferences for personalized service.
- Lead Tracking. Monitor where your leads are coming from so you can invest your marketing budget into the highest-performing channels.
- Digital Invoicing. Create professional estimates and invoices on the spot and get paid faster with integrated credit card processing.
Pricing Comparison
Jobber Pricing
- 1 user
- Client manager (CRM)
- Quoting and invoicing
- Online payments
- Job scheduling
- Real-time support
- Everything in Core, plus:
- Up to 5 users
- Online booking
- Automated follow-ups
- Job forms and checklists
- GPS waypoint tracking
ServiceMonster Pricing
- 1 User included
- Full CRM capabilities
- Scheduling and routing
- Mobile app access
- Invoicing and payments
- Basic reporting
- Everything in Solo, plus:
- Up to 3 users included
- Automated marketing engine
- Advanced reporting tools
- Inventory management
- Priority email support
Pros & Cons
Jobber
Pros
- Intuitive interface is easy for non-technical staff
- Excellent automated customer communication via text
- Professional quote presentation helps win more jobs
- Mobile app works reliably in the field
Cons
- Higher price point than some basic competitors
- Limited customization for specific industry forms
- Reporting features can feel basic for large enterprises
ServiceMonster
Pros
- Excellent automated direct mail marketing for client retention
- Highly responsive and helpful customer support team
- Deeply customizable fields to match specific industry needs
- Reliable mobile app for technicians working in the field
Cons
- Interface feels a bit dated compared to newer competitors
- Initial setup and configuration can be time-consuming
- Learning curve for mastering the advanced reporting features