ServiceNow
ServiceNow is a cloud-based platform that digitizes and automates siloed processes into unified digital workflows to help organizations improve operational efficiency and deliver better employee and customer experiences.
Syncro
Syncro is an all-in-one RMM and PSA platform designed specifically for managed service providers to streamline operations, automate billing, and provide proactive IT support for their clients.
Quick Comparison
| Feature | ServiceNow | Syncro |
|---|---|---|
| Website | servicenow.com | syncrosecure.com |
| Pricing Model | Custom | Subscription |
| Starting Price | Custom Pricing | $139/month |
| FREE Trial | ✘ No free trial | ✓ 14 days free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2004 | 2017 |
| Headquarters | Santa Clara, USA | Seattle, USA |
Overview
ServiceNow
ServiceNow helps you transform manual, fragmented tasks into streamlined digital workflows across your entire organization. Instead of juggling disconnected spreadsheets and emails, you get a single platform that connects IT, HR, customer service, and operations. You can automate routine requests, track hardware assets, and resolve technical issues faster through a centralized portal that serves as your company's operational backbone.
The platform scales to meet the needs of global enterprises, allowing you to build custom applications or use pre-built solutions for specific departments. You can monitor system health in real-time and use built-in intelligence to predict issues before they impact your team. It is designed primarily for mid-to-large organizations looking to replace legacy systems with a modern, automated approach to work management.
Syncro
Syncro provides a unified platform that combines Remote Monitoring and Management (RMM) with Professional Services Automation (PSA) to help you run your IT business more efficiently. Instead of toggling between disconnected tools, you can manage your entire workflow—from automated patch management and remote desktop access to help desk ticketing and recurring billing—within a single, integrated interface.
You can proactively monitor your clients' endpoints, resolve issues before they escalate, and automate your most time-consuming administrative tasks. The platform is built specifically for managed service providers (MSPs) who want to scale their operations without the overhead of complex, fragmented systems. By centralizing your data, you gain better visibility into your profitability and technician productivity while providing a more responsive service to your customers.
Overview
ServiceNow Features
- IT Service Management Consolidate your IT tools into a single data model to resolve incidents faster and improve agent productivity.
- AI-Powered Service Operations Predict and prevent issues before they happen with built-in machine learning that identifies patterns in your data.
- Employee Center Provide your team with a single unified portal to find information and request services across all departments.
- App Engine Build your own low-code workflow applications quickly to solve unique business challenges without extensive manual coding.
- Customer Service Management Connect your customer service department with other teams to resolve the root causes of customer issues instantly.
- Strategic Portfolio Management Align your projects and resources with business goals to ensure you are always working on high-value initiatives.
Syncro Features
- Remote Monitoring. Monitor your clients' assets in real-time and receive instant alerts when systems require your attention or maintenance.
- Automated Billing. Sync your RMM data directly to your invoices to ensure you never miss a billable moment or asset.
- Patch Management. Schedule and automate software updates across all your managed endpoints to keep your clients' systems secure and compliant.
- Integrated Ticketing. Manage customer requests and technical issues from a centralized help desk that links directly to asset history.
- Remote Desktop. Launch secure remote sessions directly from the dashboard to troubleshoot and resolve client issues without leaving your desk.
- Scripting Engine. Deploy custom scripts across multiple devices simultaneously to automate repetitive maintenance tasks and system configurations.
Pricing Comparison
ServiceNow Pricing
Syncro Pricing
- Unlimited endpoints
- Full RMM & PSA features
- Remote desktop access
- Automated billing & invoicing
- Scripting & patch management
- Mobile app access
- Everything in Monthly, plus:
- Discounted per-technician rate
- Predictable annual budgeting
- Unlimited managed assets
- Priority support access
- Full platform integration
Pros & Cons
ServiceNow
Pros
- Highly customizable to fit complex enterprise business logic
- Centralizes all departmental data into one single source
- Powerful automation capabilities reduce manual data entry significantly
- Strong community support and extensive documentation for developers
- Regular updates consistently add modern AI and interface improvements
Cons
- Significant learning curve for administrators and developers
- Implementation requires substantial time and specialized expertise
- Pricing is high and can be complex to calculate
- Interface can feel overwhelming due to the massive feature set
Syncro
Pros
- Unlimited endpoint pricing allows for high-margin scaling
- Unified RMM and PSA eliminates data silos
- Fast and responsive web-based user interface
- Powerful scripting engine for advanced automation
- Frequent updates and new feature releases
Cons
- Mobile app has limited functionality compared to desktop
- Reporting tools can be difficult to customize
- Learning curve for complex automation workflows