SessionStack
SessionStack is a digital experience analytics platform that provides session replay, co-browsing, and error tracking to help you understand user behavior and resolve technical issues across your web applications.
Upscope
Upscope is a specialized co-browsing and screen sharing software that allows customer support teams to see and interact with a user's browser tab instantly without any downloads or installations.
Quick Comparison
| Feature | SessionStack | Upscope |
|---|---|---|
| Website | sessionstack.com | upscope.com |
| Pricing Model | Freemium | Subscription |
| Starting Price | Free | $15/month |
| FREE Trial | ✓ 14 days free trial | ✓ 14 days free trial |
| Free Plan | ✓ Has free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2016 | 2016 |
| Headquarters | Sofia, Bulgaria | London, UK |
Overview
SessionStack
SessionStack helps you understand exactly how users interact with your web applications by capturing every click, scroll, and mouse movement. You can watch high-fidelity session replays to identify where users get stuck or why they drop off, allowing you to make data-driven improvements to your conversion funnels. It goes beyond simple analytics by linking user actions directly to technical console logs and network errors.
You can also use the platform for real-time customer support through its integrated co-browsing feature. This allows you to join a user's session instantly to guide them through complex tasks without requiring any software installations on their end. Whether you are a product manager looking for UX insights or a developer debugging production issues, the platform provides the visual and technical context you need to improve your digital experience.
Upscope
Upscope provides instant co-browsing technology designed to eliminate the frustration of traditional screen sharing. You can see exactly what your customer sees on your website in real-time, allowing you to guide them through complex interfaces or troubleshoot issues without asking them to download any software. It integrates directly with your existing live chat or CRM tools, making the transition from a text chat to a visual support session seamless.
You can take control of the user's cursor to click buttons, scroll pages, and highlight specific elements on their screen. This hands-on approach reduces average handle time and improves customer satisfaction by resolving queries faster. The platform is built with a heavy focus on security, ensuring that sensitive data like passwords or credit card numbers remain masked during the session.
Overview
SessionStack Features
- High-Fidelity Session Replay Watch pixel-perfect reconstructions of user journeys to see exactly where people struggle or encounter bugs in your app.
- Interactive Co-browsing Join your users' active sessions in real-time to provide hands-on support and guide them through complex workflows instantly.
- Error & Exception Tracking Link every visual session to technical console logs and network requests to identify the root cause of crashes.
- User Segmentation Filter your session data by browser, device, location, or custom events to find specific patterns in user behavior.
- Click Maps Visualize user engagement across your pages to identify which elements grab attention and which are being ignored.
- DevTools Integration Access a built-in virtual console that mirrors the user's browser environment for deep technical troubleshooting during replays.
Upscope Features
- Instant Co-browsing. View your customer's browser tab instantly with one click—no downloads, extensions, or meeting links required for you or the user.
- Remote Cursor Control. Take control of the user's mouse to click buttons and scroll through pages to show them exactly where to go.
- Sensitive Data Masking. Protect user privacy by automatically hiding specific form fields like passwords or credit card details from your support agents.
- Live Chat Integration. Launch co-browsing sessions directly from your favorite chat tools like Intercom, Zendesk, or LiveChat with a single click.
- On-Screen Drawing. Highlight specific areas of the page or draw on the user's screen to provide clear visual instructions during support calls.
- Session Recording. Record your co-browsing sessions for quality assurance, training purposes, or to keep a record of technical troubleshooting steps.
Pricing Comparison
SessionStack Pricing
- Up to 1,500 sessions/month
- 1 month data retention
- Unlimited team members
- Standard session replay
- Basic error tracking
- Everything in Free, plus:
- Up to 10,000 sessions/month
- 6 months data retention
- Real-time co-browsing
- Advanced filtering and segments
- Priority email support
Upscope Pricing
- 1 agent included
- Unlimited co-browsing sessions
- Standard integrations
- Basic security features
- Email support
- Everything in Hello, plus:
- 3 agents included
- Full API access
- Advanced security masking
- Priority email support
- Custom branding options
Pros & Cons
SessionStack
Pros
- Extremely low impact on website performance and speed
- Co-browsing feature works without any client-side plugins
- Detailed technical logs attached to every session replay
- Very easy setup with a single snippet of code
Cons
- Data retention periods are short on lower-priced tiers
- Mobile app session recording is not currently supported
- Interface can feel slightly technical for non-developer users
Upscope
Pros
- Zero-download setup makes it incredibly easy for non-technical customers
- Reduces support ticket resolution time by providing immediate visual context
- Integrates seamlessly with major live chat platforms like Intercom
- High-quality security features protect sensitive user information effectively
Cons
- Co-browsing is limited to your own website domain only
- Pricing can become expensive for very large support teams
- Requires a small snippet of code installed on your site