Shop-Ware
Shop-Ware is a cloud-based auto repair shop management software providing digital vehicle inspections, native parts ordering, and automated customer communication to streamline your automotive service business operations.
Torque360
Torque360 is an all-in-one auto repair shop management software designed to help automotive business owners streamline invoicing, scheduling, digital inspections, and customer communications through a single integrated cloud-based platform.
Quick Comparison
| Feature | Shop-Ware | Torque360 |
|---|---|---|
| Website | shop-ware.com | torq360.com |
| Pricing Model | Subscription | Subscription |
| Starting Price | $135/month | $69.99/month |
| FREE Trial | ✘ No free trial | ✓ 7 days free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2013 | 2021 |
| Headquarters | San Francisco, USA | Saratoga, USA |
Overview
Shop-Ware
Shop-Ware is a comprehensive shop management platform designed to help you run a paperless auto repair business. You can move away from traditional clipboards by using digital vehicle inspections that allow you to share photos and videos directly with your customers. This transparency helps you build trust and get faster approvals on repair orders through an interactive customer interface.
The platform centralizes your entire workflow, from appointment scheduling and parts procurement to invoicing and payment processing. You can manage your staff's productivity with real-time tracking and optimize your profit margins using automated parts markup tools. It is built specifically for independent auto repair shops and multi-location enterprises looking to increase their shop's efficiency and average repair order value.
Torque360
Torque360 provides a centralized platform to run your entire auto repair business more efficiently. You can move away from paper-based systems and fragmented tools by managing your entire workflow—from the moment a customer books an appointment to the final payment—within a single interface. It helps you organize your garage, track technician productivity, and maintain clear records of every vehicle that enters your shop.
The software is built specifically for independent auto repair shops, tire shops, and detailing businesses that want to professionalize their operations. You can create professional estimates, send automated service reminders, and provide customers with transparent digital vehicle inspections. By automating these routine administrative tasks, you can focus more on the actual repair work and less on managing spreadsheets or chasing payments.
Overview
Shop-Ware Features
- Digital Vehicle Inspections Create professional inspections with photos and videos that you can text or email to customers for instant approval.
- Native Parts Ordering Order parts directly within the repair order from multiple vendors without ever leaving the Shop-Ware interface.
- Messenger Integration Communicate with your customers in real-time through a built-in chat feature to keep them updated on their vehicle status.
- Inventory Management Track your parts stock levels automatically and manage purchase orders to ensure you always have what you need.
- Automated Parts Markup Set custom pricing matrices that automatically calculate your profit margins on every part sold in your shop.
- Real-Time Shop Stats Monitor your shop's performance and technician efficiency through live dashboards that update as work is completed.
Torque360 Features
- Digital Inspections. Perform detailed vehicle inspections on your tablet and share photos or videos directly with customers to build trust.
- Smart Invoicing. Generate professional, branded invoices in seconds and accept secure online payments to speed up your cash flow.
- Appointment Scheduling. Organize your shop's calendar with a drag-and-drop interface that prevents double-booking and keeps your bays full.
- Estimates & Quotes. Create accurate repair estimates and send them via SMS or email for instant customer approval and digital signatures.
- Two-Way Texting. Communicate with your customers in real-time through built-in SMS to provide status updates and get quick answers.
- Technician Tracking. Assign tasks to specific technicians and monitor their progress to ensure every job stays on schedule.
Pricing Comparison
Shop-Ware Pricing
- Digital Repair Orders
- Digital Vehicle Inspections
- Native Parts Ordering
- Customer Messenger
- Integrated Payments
- Basic Reporting
- Everything in Support, plus:
- Advanced Inventory Management
- Parts GP Optimizer
- Labor GP Optimizer
- QuickBooks Integration
- Custom Inspection Templates
Torque360 Pricing
- Unlimited Invoices
- Unlimited Estimates
- Digital Vehicle Inspections
- Customer Management (CRM)
- Appointment Scheduling
- Basic Reporting
- Everything in Start, plus:
- Two-way SMS Messaging
- Technician Management
- Inventory Management
- QuickBooks Integration
- Advanced Analytics
Pros & Cons
Shop-Ware
Pros
- Digital inspections significantly increase average repair order value
- Seamless parts ordering saves hours of manual searching
- Cloud-based access allows you to manage shops remotely
- Customer interface makes repair approvals fast and easy
Cons
- Initial setup requires significant time for data migration
- Learning curve for staff transitioning from paper systems
- Mobile interface can be sensitive on smaller screens
Torque360
Pros
- Intuitive interface makes it easy for technicians to learn
- Digital inspections significantly increase average repair order values
- Excellent customer support with fast response times
- Seamless SMS communication improves customer approval speed
Cons
- Mobile app can occasionally experience sync delays
- Inventory management features have a slight learning curve
- Limited third-party integrations compared to older legacy systems