Document360
Document360 is a knowledge base platform that helps you create, manage, and publish self-service help centers, internal wikis, and API documentation to streamline customer support and team collaboration.
Stonly
Stonly is a versatile knowledge management platform that helps you create interactive step-by-step guides, troubleshooters, and help centers to provide personalized self-service support for your customers and employees.
Quick Comparison
| Feature | Document360 | Stonly |
|---|---|---|
| Website | document360.com | stonly.com |
| Pricing Model | Freemium | Subscription |
| Starting Price | Free | $199/month |
| FREE Trial | ✓ 14 days free trial | ✓ 14 days free trial |
| Free Plan | ✓ Has free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2017 | 2018 |
| Headquarters | London, United Kingdom | Paris, France |
Overview
Document360
Document360 helps you build a professional self-service knowledge base for your customers and employees. You can manage multiple versions of your documentation, customize the design to match your brand, and use a powerful Category Manager to organize content into a logical hierarchy. Whether you are creating a public help center or a private internal wiki, the platform provides the tools to keep your information accurate and accessible.
You can write content using either a Markdown editor or a WYSIWYG editor, making it easy for both technical and non-technical team members to contribute. The software solves the problem of scattered information by centralizing your company's collective knowledge in one searchable location. It scales with your growth, offering features like localization for global audiences and detailed analytics to track how users interact with your content.
Stonly
Stonly helps you move away from static help articles by turning your documentation into interactive, step-by-step guides. Instead of forcing your customers to read through long walls of text, you can lead them through personalized paths based on their specific needs or technical skill level. This approach ensures they get exactly the right answer at the right time, whether they are troubleshooting a technical issue or learning a new feature.
You can embed these guides directly into your website, app, or help center to provide support exactly where your users are. The platform is designed for customer success teams, product managers, and HR professionals who want to reduce support tickets and improve user adoption. By offering a more engaging way to consume information, you can deflect common queries and empower your team to focus on more complex tasks.
Overview
Document360 Features
- Advanced Portal Editor Choose between Markdown or a visual WYSIWYG editor to create and format your articles exactly how you want them.
- Category Manager Organize your content into a multi-level hierarchy with drag-and-drop ease to help your users find answers faster.
- Version Control Track changes across different versions of your articles and roll back to previous iterations whenever you need to.
- AI-Powered Search Provide your users with instant, relevant results through an intelligent search bar that understands intent and keywords.
- Custom Branding Personalize your knowledge base with your own colors, logos, and custom domains to maintain a consistent brand experience.
- Knowledge Base Analytics Identify content gaps and see what your users are searching for with detailed reports on article performance.
- Private Knowledge Base Secure your internal documentation with password protection or SSO so only authorized team members can access sensitive data.
- API Documentation Generate beautiful, interactive API references directly from your Swagger or OpenAPI files for your developer community.
Stonly Features
- Interactive Step Guides. Build branching paths that let your users choose their own journey based on their specific problems or goals.
- In-App Widgets. Place your help guides directly inside your product so users can find answers without leaving their current page.
- Smart Search. Provide a powerful search bar that surfaces relevant interactive guides and articles instantly to reduce support friction.
- No-Code Editor. Create and update complex troubleshooting flows using a simple visual interface that requires zero technical or coding skills.
- Version Control. Manage different versions of your content and schedule updates to ensure your documentation always matches your latest product.
- Advanced Analytics. Track where users drop off in your guides so you can identify and fix confusing steps in your documentation.
Pricing Comparison
Document360 Pricing
- 50 articles
- 1 GB storage
- Document360 branding
- Public access only
- Basic search functionality
- Everything in Free, plus:
- Unlimited articles
- 50 GB storage
- Custom domain mapping
- Version history
- Advanced analytics
Stonly Pricing
- Up to 3,000 monthly triggers
- 3 admin seats included
- Full interactive guide builder
- Knowledge base hosting
- Standard integrations
- Email support
- Everything in Starter, plus:
- Up to 10,000 monthly triggers
- 5 admin seats included
- Advanced analytics and reporting
- Multi-language support
- Priority customer support
Pros & Cons
Document360
Pros
- Intuitive interface makes article creation very fast
- Excellent search functionality helps users find answers
- Markdown support is a favorite for technical writers
- Clean and professional end-user site design
- Responsive customer support team for technical issues
Cons
- Pricing is higher than some basic competitors
- Learning curve for advanced CSS customizations
- Limited formatting options in the visual editor
Stonly
Pros
- Interactive branching paths significantly reduce support ticket volume
- Easy to build complex guides without needing developers
- Clean and modern interface for both creators and end-users
- Flexible embedding options work across web and mobile apps
Cons
- Starting price point is high for very small startups
- Initial setup of complex branching logic takes time
- Limited customization options for the widget's CSS