Document360
Document360 is a knowledge base platform that helps you create, manage, and publish self-service help centers, internal wikis, and API documentation to streamline customer support and team collaboration.
Tango
Tango is a documentation tool that automatically captures your browser-based workflows to create step-by-step how-to guides with screenshots, descriptions, and links to help you share knowledge instantly.
Quick Comparison
| Feature | Document360 | Tango |
|---|---|---|
| Website | document360.com | tango.us |
| Pricing Model | Freemium | Freemium |
| Starting Price | Free | Free |
| FREE Trial | ✓ 14 days free trial | ✓ 14 days free trial |
| Free Plan | ✓ Has free plan | ✓ Has free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2017 | 2020 |
| Headquarters | London, United Kingdom | Los Angeles, USA |
Overview
Document360
Document360 helps you build a professional self-service knowledge base for your customers and employees. You can manage multiple versions of your documentation, customize the design to match your brand, and use a powerful Category Manager to organize content into a logical hierarchy. Whether you are creating a public help center or a private internal wiki, the platform provides the tools to keep your information accurate and accessible.
You can write content using either a Markdown editor or a WYSIWYG editor, making it easy for both technical and non-technical team members to contribute. The software solves the problem of scattered information by centralizing your company's collective knowledge in one searchable location. It scales with your growth, offering features like localization for global audiences and detailed analytics to track how users interact with your content.
Tango
Tango helps you create beautiful, step-by-step documentation without the manual effort of taking screenshots and writing long descriptions. By simply performing your task while the extension is active, you generate a complete guide that includes cropped images and clear instructions. You can then share these guides via links, PDF exports, or by embedding them directly into your existing knowledge base or wiki.
You can use it to onboard new hires, answer repetitive support questions, or document internal processes for your team. It eliminates the need for time-consuming video recordings or static manuals that quickly become outdated. Whether you are a solo founder or part of a large operations team, you can scale your knowledge sharing effortlessly while ensuring everyone follows the right steps every time.
Overview
Document360 Features
- Advanced Portal Editor Choose between Markdown or a visual WYSIWYG editor to create and format your articles exactly how you want them.
- Category Manager Organize your content into a multi-level hierarchy with drag-and-drop ease to help your users find answers faster.
- Version Control Track changes across different versions of your articles and roll back to previous iterations whenever you need to.
- AI-Powered Search Provide your users with instant, relevant results through an intelligent search bar that understands intent and keywords.
- Custom Branding Personalize your knowledge base with your own colors, logos, and custom domains to maintain a consistent brand experience.
- Knowledge Base Analytics Identify content gaps and see what your users are searching for with detailed reports on article performance.
- Private Knowledge Base Secure your internal documentation with password protection or SSO so only authorized team members can access sensitive data.
- API Documentation Generate beautiful, interactive API references directly from your Swagger or OpenAPI files for your developer community.
Tango Features
- Automatic Capture. Capture your workflow automatically as you work in your browser to generate instant step-by-step guides with zero manual typing.
- Smart Blurring. Protect sensitive data by blurring out personal information or private details in your screenshots before you share your guides.
- Live Guidance. Guide your teammates through processes with an interactive overlay that shows them exactly where to click within their own browser.
- Instant Formatting. Generate perfectly formatted guides with cropped screenshots and action-oriented text that you can edit or reorder with a few clicks.
- Multi-Export Options. Export your finished guides to PDF, Markdown, or HTML, or simply copy them directly into tools like Notion and Slack.
- Usage Analytics. Track who is viewing your guides and identify which processes are most frequently accessed to optimize your team's training.
Pricing Comparison
Document360 Pricing
- 50 articles
- 1 GB storage
- Document360 branding
- Public access only
- Basic search functionality
- Everything in Free, plus:
- Unlimited articles
- 50 GB storage
- Custom domain mapping
- Version history
- Advanced analytics
Tango Pricing
- Up to 10 users
- Up to 15 Workflows per user
- Browser extension capture
- PDF and image exports
- Standard blurring tools
- Everything in Free, plus:
- Unlimited Workflows
- Desktop application capture
- Custom branding and logos
- Advanced blurring and privacy
- Priority support access
Pros & Cons
Document360
Pros
- Intuitive interface makes article creation very fast
- Excellent search functionality helps users find answers
- Markdown support is a favorite for technical writers
- Clean and professional end-user site design
- Responsive customer support team for technical issues
Cons
- Pricing is higher than some basic competitors
- Learning curve for advanced CSS customizations
- Limited formatting options in the visual editor
Tango
Pros
- Saves hours of manual screenshot and formatting work
- Extremely easy to use with no learning curve
- Produces professional looking guides with minimal effort
- Seamless integration with popular tools like Notion
- Live guidance feature helps reduce support tickets
Cons
- Free version limits the number of workflows
- Desktop capture requires a paid subscription
- Occasional glitches when capturing complex web apps