Document360
Document360 is a knowledge base platform that helps you create, manage, and publish self-service help centers, internal wikis, and API documentation to streamline customer support and team collaboration.
Way We Do
Way We Do is a cloud-based operations manual software that helps you document processes, automate workflows, and ensure team compliance with interactive checklists and recurring task management.
Quick Comparison
| Feature | Document360 | Way We Do |
|---|---|---|
| Website | document360.com | waywedo.com |
| Pricing Model | Freemium | Subscription |
| Starting Price | Free | $100/month |
| FREE Trial | ✓ 14 days free trial | ✓ 14 days free trial |
| Free Plan | ✓ Has free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2017 | 2011 |
| Headquarters | London, United Kingdom | Brisbane, Australia |
Overview
Document360
Document360 helps you build a professional self-service knowledge base for your customers and employees. You can manage multiple versions of your documentation, customize the design to match your brand, and use a powerful Category Manager to organize content into a logical hierarchy. Whether you are creating a public help center or a private internal wiki, the platform provides the tools to keep your information accurate and accessible.
You can write content using either a Markdown editor or a WYSIWYG editor, making it easy for both technical and non-technical team members to contribute. The software solves the problem of scattered information by centralizing your company's collective knowledge in one searchable location. It scales with your growth, offering features like localization for global audiences and detailed analytics to track how users interact with your content.
Way We Do
Way We Do is a modern operations platform that turns your static office manuals into active workflows. Instead of burying your standard operating procedures (SOPs) in dusty binders or forgotten PDFs, you can create a living knowledge base that your team actually uses every day. You can build interactive checklists that integrate directly into daily tasks, ensuring that every process is followed consistently across your entire organization.
The platform helps you bridge the gap between knowing what to do and actually getting it done. You can assign recurring tasks, track completion rates, and receive alerts when procedures are updated or require review. It is particularly effective for growing businesses and franchisors who need to maintain high standards while scaling their operations across multiple locations or remote teams.
Overview
Document360 Features
- Advanced Portal Editor Choose between Markdown or a visual WYSIWYG editor to create and format your articles exactly how you want them.
- Category Manager Organize your content into a multi-level hierarchy with drag-and-drop ease to help your users find answers faster.
- Version Control Track changes across different versions of your articles and roll back to previous iterations whenever you need to.
- AI-Powered Search Provide your users with instant, relevant results through an intelligent search bar that understands intent and keywords.
- Custom Branding Personalize your knowledge base with your own colors, logos, and custom domains to maintain a consistent brand experience.
- Knowledge Base Analytics Identify content gaps and see what your users are searching for with detailed reports on article performance.
- Private Knowledge Base Secure your internal documentation with password protection or SSO so only authorized team members can access sensitive data.
- API Documentation Generate beautiful, interactive API references directly from your Swagger or OpenAPI files for your developer community.
Way We Do Features
- Interactive Checklists. Transform static SOPs into dynamic checklists so you can track progress and ensure every step is completed correctly.
- Activated Checklists. Launch specific process instances for team members to follow, providing a clear audit trail of who did what and when.
- Recurring Tasks. Schedule daily, weekly, or monthly procedures to appear automatically in your team's dashboard so nothing ever falls through the cracks.
- Role-Based Permissions. Assign specific manuals and tasks to specific job roles so your team only sees the information relevant to them.
- Acceptance Tracking. Require team members to sign off on new or updated policies to maintain compliance and verify everyone is informed.
- Revision Control. Manage document versions easily and track changes over time to ensure your team always accesses the most current version.
Pricing Comparison
Document360 Pricing
- 50 articles
- 1 GB storage
- Document360 branding
- Public access only
- Basic search functionality
- Everything in Free, plus:
- Unlimited articles
- 50 GB storage
- Custom domain mapping
- Version history
- Advanced analytics
Way We Do Pricing
- Includes up to 10 users
- Unlimited manuals and SOPs
- Activated checklists
- Recurring task engine
- Acceptance tracking
- Standard support
- Everything in Entry, plus:
- Custom user volumes
- Single Sign-On (SSO)
- Dedicated account management
- Advanced security features
- Custom training sessions
Pros & Cons
Document360
Pros
- Intuitive interface makes article creation very fast
- Excellent search functionality helps users find answers
- Markdown support is a favorite for technical writers
- Clean and professional end-user site design
- Responsive customer support team for technical issues
Cons
- Pricing is higher than some basic competitors
- Learning curve for advanced CSS customizations
- Limited formatting options in the visual editor
Way We Do
Pros
- Intuitive editor makes documenting complex processes simple
- Checklist automation significantly improves team accountability
- Excellent for maintaining compliance in regulated industries
- Centralizes all company knowledge in one accessible place
Cons
- Initial setup requires significant time investment
- Mobile web experience could be more fluid
- Limited native integrations compared to larger platforms