GetFeedback
GetFeedback is an agile survey and customer experience management software that helps you collect real-time feedback across digital channels to improve customer satisfaction and drive business growth.
Wufoo
Wufoo is a cloud-based form builder that allows you to create custom online forms, collect data, and automate workflows without writing a single line of code or technical programming.
Quick Comparison
| Feature | GetFeedback | Wufoo |
|---|---|---|
| Website | getfeedback.com | wufoo.com |
| Pricing Model | Custom | Freemium |
| Starting Price | Custom Pricing | Free |
| FREE Trial | ✓ 14 days free trial | ✘ No free trial |
| Free Plan | ✘ No free plan | ✓ Has free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2013 | 2006 |
| Headquarters | San Francisco, USA | Palo Alto, USA |
Overview
GetFeedback
GetFeedback is an agile customer experience (CX) platform that helps you capture and act on customer feedback across every digital touchpoint. Instead of waiting for quarterly reports, you can set up beautiful, mobile-responsive surveys that appear exactly when your customers are interacting with your website, app, or email campaigns. This real-time data allows you to identify friction points and resolve issues before they lead to customer churn.
You can easily integrate your feedback data directly into Salesforce, ensuring your sales and support teams have a complete view of the customer journey. The platform is designed for mid-market and enterprise teams who need to scale their CX programs quickly without requiring heavy technical resources. Whether you are measuring Net Promoter Score (NPS), Customer Satisfaction (CSAT), or Customer Effort Score (CES), you can manage the entire process from a single, intuitive interface.
Wufoo
Wufoo is a straightforward online form builder designed to help you collect data, payments, and files without any coding knowledge. You can build everything from simple contact forms to complex event registrations using a functional drag-and-drop interface. It handles the technical backend automatically, creating the database and scripts needed to process your entries so you can focus on the information you are gathering.
The platform is ideal for small to mid-sized businesses, non-profits, and educational institutions that need a reliable way to manage applications or lead generation. You can easily embed forms into your website or share them via direct links. With built-in reporting tools, you can analyze your data instantly through custom graphs and charts, making it a complete solution for data collection and organization.
Overview
GetFeedback Features
- Omnichannel Surveys Reach your customers wherever they are by deploying surveys through email, SMS, websites, and mobile applications.
- Salesforce Integration Map your survey responses directly to Salesforce records so your team can take immediate action on feedback.
- Real-time Analytics Monitor your key CX metrics like NPS and CSAT with live dashboards that update as responses roll in.
- Targeted Website Overlays Trigger specific surveys based on user behavior, such as exit intent or time spent on a specific page.
- Text Analytics Use automated sentiment analysis to quickly categorize open-ended comments and identify common themes in customer feedback.
- Mobile-First Design Create surveys that look great and function perfectly on any device, ensuring higher completion rates from mobile users.
Wufoo Features
- Drag-and-Drop Builder. Create custom forms quickly by dragging fields into place without writing any code or hiring a developer.
- Payment Integration. Collect payments and donations securely by connecting your forms with popular processors like Stripe, PayPal, and Square.
- Custom Branding. Apply your own logos and color schemes to forms so they match your brand identity perfectly.
- Automated Notifications. Get instant email or text alerts the moment someone submits a form so you can respond immediately.
- File Uploads. Collect resumes, photos, or documents directly through your forms and store them safely in the cloud.
- Branching Logic. Create dynamic forms that show or hide questions based on previous answers to keep your surveys relevant.
- Report Builder. Generate custom reports and data visualizations to track your form performance and analyze submission trends.
- User Management. Control who can view or edit your forms and data with granular permission settings for your team.
Pricing Comparison
GetFeedback Pricing
Wufoo Pricing
- 5 forms
- 100 entries per month
- 10 fields per form
- Basic reporting
- Standard support
- Everything in Free, plus:
- 10 forms
- 1,000 entries per month
- Unlimited fields
- 1GB file storage
- Automated workflow rules
Pros & Cons
GetFeedback
Pros
- Deep and reliable integration with Salesforce ecosystem
- Modern and professional survey design templates
- Very easy for non-technical users to navigate
- High response rates due to mobile optimization
Cons
- Pricing is high compared to basic survey tools
- Advanced reporting can require a learning curve
- Limited customization options for some survey themes
Wufoo
Pros
- Extremely easy to set up for non-technical users
- Reliable and stable performance for high-traffic forms
- Clean and simple interface for form respondents
- Excellent integration options with third-party business tools
- Flexible reporting tools for quick data analysis
Cons
- Interface feels dated compared to modern competitors
- Limited design flexibility for highly custom layouts
- Free plan limits are quite restrictive for growth