Engati
Engati is an AI-powered customer experience platform that helps you automate support and engagement through intelligent chatbots and live chat across multiple messaging channels and languages.
Xenioo
Xenioo is a professional conversational AI platform that allows you to build, deploy, and manage intelligent chatbots across multiple messaging channels using a high-level visual flow designer.
Quick Comparison
| Feature | Engati | Xenioo |
|---|---|---|
| Website | engati.com | xenioo.com |
| Pricing Model | Subscription | Freemium |
| Starting Price | $??/month | Free |
| FREE Trial | ✓ 7 days free trial | ✘ No free trial |
| Free Plan | ✘ No free plan | ✓ Has free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2017 | 2017 |
| Headquarters | Bangalore, India | Treviso, Italy |
Overview
Engati
Engati is a comprehensive customer engagement platform that helps you automate interactions without losing the personal touch. You can build intelligent chatbots using a drag-and-drop interface to handle routine queries, while seamlessly routing complex issues to your human agents through an integrated live chat system. It allows you to meet your customers wherever they are, supporting over 14 platforms including WhatsApp, Instagram, and Facebook Messenger.
The platform is designed for businesses of all sizes looking to scale their support and sales operations globally. You can deploy bots in over 50 languages, ensuring a localized experience for your entire user base. By centralizing your communication channels into one dashboard, you eliminate fragmented conversations and provide a consistent experience that keeps your customers coming back.
Xenioo
Xenioo is a versatile conversational platform that helps you automate customer interactions across web, mobile, and social media. Instead of writing complex code, you use a visual drag-and-drop designer to build sophisticated chatbots that can handle everything from simple FAQs to complex transactional workflows. You can deploy your bots simultaneously on WhatsApp, Telegram, Facebook Messenger, and your own website.
The platform bridges the gap between automated AI and human touch by offering a built-in live chat interface. This allows your team to take over conversations instantly when a personal touch is needed. Whether you are looking to scale lead generation or deflect common support tickets, you can integrate your bot with external APIs and databases to create a truly personalized experience for every user.
Overview
Engati Features
- eSense GPT Train your chatbot on your own website content and documents to provide instant, accurate answers to customer questions.
- Visual Bot Builder Design complex conversation flows with a simple drag-and-drop interface that requires absolutely no coding knowledge from your team.
- Omnichannel Engagement Connect with your customers on 14+ platforms including WhatsApp, Telegram, and Slack while managing everything from one inbox.
- Multilingual Support Break down language barriers by deploying bots that can understand and respond in over 50 different global languages.
- OneView Inbox Give your agents a single view of every customer interaction across all channels to provide faster, more personalized support.
- Live Chat Routing Automatically transfer high-value conversations from your bot to the right human agent based on specific triggers or keywords.
Xenioo Features
- Visual Flow Designer. Build complex conversation logic using a drag-and-drop interface that lets you see exactly how your bot interacts with users.
- Multi-Channel Deployment. Publish your chatbot once and run it across WhatsApp, Facebook, Telegram, Slack, and your website simultaneously.
- NLP & AI Integration. Connect with powerful engines like Dialogflow or Luis to help your bot understand intent and natural language effectively.
- Live Chat Takeover. Monitor bot conversations in real-time and jump in personally whenever a customer needs human assistance.
- API & Webhook Support. Connect your bots to your existing CRM, database, or third-party services to trigger actions and sync data automatically.
- Advanced Variables. Store user data and preferences in custom variables to deliver highly personalized responses and dynamic content.
Pricing Comparison
Engati Pricing
- Up to 10,000 interactions
- Standard bot builder
- Omnichannel support
- Basic analytics
- Live chat integration
- Email support
- Everything in Professional, plus:
- Higher interaction limits
- Advanced NLP capabilities
- Campaign management tools
- Custom integrations
- Priority support
Xenioo Pricing
- Up to 500 messages/month
- 1 active chatbot
- Visual flow designer
- Basic execution logs
- Standard support
- Everything in Free, plus:
- Up to 5,000 messages/month
- 3 active chatbots
- Remove Xenioo branding
- Advanced channel integrations
- Extended execution logs
Pros & Cons
Engati
Pros
- Extensive range of supported messaging channels
- Easy to use drag-and-drop bot builder
- Strong multilingual capabilities for global support
- Quick deployment for basic FAQ automation
- Responsive customer support team
Cons
- Learning curve for advanced NLP configurations
- Analytics dashboard can feel overwhelming initially
- Pricing transparency could be improved
- Occasional delays in third-party API syncs
Xenioo
Pros
- Extremely flexible visual builder for complex logic
- Supports an impressive range of messaging channels
- Powerful API and third-party integration capabilities
- Reliable live chat handover for hybrid support
- Competitive pricing for small to mid-sized projects
Cons
- Steep learning curve for non-technical users
- Interface can feel cluttered during complex builds
- Documentation can be technical for beginners