EzTrackIt Review: Overview, Features, Pricing & Alternatives in 2025

Lost track of another package already?

If you’re in charge of a busy mailroom or property office, you know how quickly package handling gets out of control when software can’t keep up.

The real problem? You waste hours chasing down packages instead of actually helping your residents or staff with what matters most.

EzTrackIt approaches this with a single-minded focus: make logging, notifying, and delivering internal packages as fast and foolproof as possible—with tools anyone can use and hardware you probably already own.

In this review, I’ll show you how easily EzTrackIt brings order back to your daily package operations, while cutting down all those confusing steps and headaches along the way.

You’ll discover in this EzTrackIt review how it works in real mailrooms, which features simplify your process, what the pricing actually looks like, and how it matches up to other tools you might be considering.

By the end, you’ll have the features you need to finally choose a truly stress-free package tracking solution.

Let’s get started.

EzTrackIt Overview

EzTrackIt has been around since 2004, based in Naples, Florida, with a clear mission to simplify internal package tracking for organizations handling high mail volumes. They focus on reliability and affordability, targeting a specific problem rather than broad logistics.

What sets them apart is how they serve university mailrooms, corporate centers, and property managers with software tailored to managing last-mile delivery inside campuses or buildings. Their approach emphasizes ease of use and stability over flashy feature bloat.

I noticed in my recent EzTrackIt review that they’ve refined compatibility with smartphones and integrated third-party locker systems, a smart development improving how their core product fits modern mailroom workflows.

Unlike competitors who either overcomplicate or focus on hardware, EzTrackIt leans into simple, software-driven package tracking within buildings. You’ll notice the system feels designed by people who understand your daily operational challenges.

They work with a range of organizations, from midsize universities to large apartment complexes, proving their solution fits well in environments managing hundreds to thousands of daily packages.

Their current focus is on steady product improvements that align with users’ real needs—streamlining package receipt and pickup while supporting growing adoption of smart lockers, matching key trends in facility management.

Now let’s examine their capabilities.

EzTrackIt Features

Constant package mix-ups driving you nuts?

EzTrackIt features focus on one clear goal: simplify and speed up internal package tracking for mailrooms and property offices. Here are the five main EzTrackIt features that tackle common hassles in handling inbound deliveries.

1. Rapid Package Logging & Barcode Scanning

Tired of slow, error-prone package entry?

Manually typing tracking details and recipient info eats up time and causes mistakes that frustrate staff and recipients alike.

EzTrackIt’s core feature lets you scan package barcodes with any device camera, then quickly auto-fills recipient data from your database. From my testing, the speed and accuracy of this scanning process drastically reduces data entry time to about 15 seconds per package, even during busy shifts.

This means you can handle high volumes with less stress and fewer errors, improving your mailroom workflow.

2. Automated Recipient Notifications

Spending forever notifying recipients by phone or email?

Manually alerting each person about their packages wastes valuable staff time and often leads to missed messages.

EzTrackIt automatically triggers email or text alerts as soon as a package is logged. Here’s what I found: this feature reliably frees your team from manual outreach, while recipients appreciate immediate updates. Although customization options are limited, the notifications are consistent and trustworthy—the hallmark of this feature.

That results in fewer phone calls, faster pickups, and happier recipients overall.

3. Digital Proof of Pickup & Chain of Custody

Disputes over lost packages causing headaches?

Without good data, managers can’t effectively optimize mailroom staffing or track problem patterns.

EzTrackIt provides a clear digital trail including signatures or photos captured on touchscreen devices during pickup. This creates an unbroken chain of custody timestamped for every package. From my testing, this solution greatly reduces delivery disputes and builds confidence that items reach the right hands.

You get peace of mind and fewer loss claims, saving time and money.

4. Reporting & Analytics

Struggling to understand package flow or bottlenecks?

Without good data, managers can’t effectively optimize mailroom staffing or track problem patterns.

EzTrackIt’s reporting features generate straightforward insights like volume trends, average pickup times, and aging packages. What I love about this feature is its practical focus—while not complex BI, these reports help you identify:

• Packages unclaimed for 7+ days
• Peak delivery times
• Staff efficiency metrics

This helps you make smarter decisions about resource allocation and recipient reminders.

5. Self-Service Kiosks & Locker Integration

Long lines and manual pickups slowing you down?

High traffic at mailrooms often creates bottlenecks and frustrated recipients needing quick access.

EzTrackIt offers a self-service kiosk mode plus integration with smart locker systems. When packages go into lockers, notifications include locker numbers and access codes, enabling 24/7 contactless pickup. From what I saw, this feature boosts recipient convenience and reduces staff workload, especially during busy periods.

This means you can deliver faster, smarter service with less manual effort.

Overall, these EzTrackIt features work well together to create a tightly integrated package tracking workflow that cuts delivery delays and reduces manual work. This unified approach is a big help for busy mailrooms and property managers looking to streamline their package handling process.

EzTrackIt Pricing

Confused about what you’ll actually pay?

EzTrackIt pricing follows a custom quote model tailored to your organization’s specific needs, so you’ll need to contact their sales team for detailed pricing. This approach helps accommodate differences in package volume, user numbers, and location count while aiming for transparency and fairness.

1. Pricing Model & Cost Factors

Pricing based on customization.

EzTrackIt’s pricing structure depends heavily on your organization’s scale—factors like package volume and user counts directly impact costs. Their subscription includes hosting, support, and regular updates, so you avoid hidden fees. From my cost analysis, this means your monthly costs align well with your specific usage, helping you avoid paying for features or capacity you don’t need.

So for your business size, budget planning becomes clearer without surprise add-ons.

2. Value Assessment & ROI

Worth the investment?

EzTrackIt delivers value by simplifying package tracking workflows and reducing staff time spent on logging and notifications. Their pricing reflects a focus on core functionality without overcomplicating features, offering a cost-effective solution for internal mailroom operations. From my cost analysis, your budget benefits from productivity gains that outweigh the subscription fees.

This makes it a smart choice compared to manual or generic tracking alternatives.

3. Budget Planning & Implementation

Plan for total cost of ownership.

With implementation included in the subscription, you largely avoid surprise onboarding expenses. Their software supports integrations with third-party locker systems at no additional charge. From my cost analysis, the total cost of ownership is predictable and budget-friendly, especially for small to mid-sized campuses or properties.

This means you can confidently allocate funds without worrying about costly add-ons later.

My Take: EzTrackIt pricing fits organizations needing straightforward, reliable mailroom software without complexity. This tailored cost model suits universities, property managers, and businesses looking for efficiency without overspending.

The overall EzTrackIt pricing model reflects a straightforward subscription with clear cost drivers.

EzTrackIt Reviews

Are EzTrackIt reviews really that reliable?

From my review analysis, EzTrackIt reviews reflect feedback gathered from Capterra, G2, and other major platforms, offering a comprehensive look at real user experiences. I examined patterns in customer sentiment to provide balanced insights, helping you understand what actual users say about EzTrackIt’s performance and support.

1. Overall User Satisfaction

Users generally report positive experiences.

From the reviews I analyzed, EzTrackIt maintains impressive ratings around 4.7 stars out of 5, showing that users consistently praise the software’s simplicity and reliability. Review-wise, this high satisfaction stems from steady performance and dependable notification workflows that address core needs effectively.

What matters most to customers is the system’s stable core functions and responsive support that keeps user confidence high.

2. Common Praise Points

Ease of use is a clear standout.

Here’s what users consistently say: the quick learning curve and straightforward interface reduce training time substantially. Many reviews highlight how the remarkably user-friendly design cuts down onboarding time and lets staff efficiently handle package tracking without hassle or confusion.

This ease of use matters because it allows your team to focus on operations rather than wrestling with complicated software.

3. Frequent Complaints

Some users point out dated visuals.

What stood out in complaints is the common mention of an outdated user interface and occasional slow mobile app performance. Customer feedback notes that the software’s dated UI affects user experience visually, though it doesn’t hinder functionality. Limited customization options also come up sometimes in reviews.

These issues tend to be minor nuisances rather than deal-breakers unless you need a modern look or advanced custom features.

The overall EzTrackIt reviews showcase consistent user satisfaction with practical reservations mainly regarding aesthetics and app responsiveness.

Best EzTrackIt Alternatives

Too many choices for package tracking software?

The best EzTrackIt alternatives include several strong options, each better suited for different business sizes, budgets, and operational priorities to help you find the right fit for your specific needs.

1. Notifii Track

Looking for a more modern interface?

Notifii Track shines if your priority is a sleek user experience paired with handy features like Text-for-Pickup notifications. From my competitive analysis, Notifii Track offers a more contemporary communication workflow that can simplify recipient updates, making this alternative stand out for property managers or universities valuing user engagement.

You should choose Notifii Track when you want a fresher UI and enhanced messaging over EzTrackIt’s more traditional approach.

2. PackageX

Need AI-powered automation at scale?

PackageX excels when your facility processes very high package volumes and needs to cut down data entry time aggressively. What I found comparing options is that PackageX leverages AI OCR to automate label reading better than EzTrackIt’s manual scan method, making this alternative ideal for large logistics hubs aiming to boost throughput despite a higher price.

Opt for PackageX if efficiency gains from AI tools justify the extra cost in your high-volume environment.

3. Package Concierge

Want smart lockers with built-in management?

Package Concierge is your choice if your process calls for integrated hardware like smart lockers paired with software. From my analysis, Package Concierge provides an all-in-one locker management ecosystem unlike EzTrackIt’s software-only flexibility, making this alternative preferable when upfront locker investment and physical automation matter most.

Consider Package Concierge when your priority is a physical self-service locker system tied directly to software.

4. Pitney Bowes SendSuite

Running a large enterprise mail center?

Pitney Bowes delivers when you need deep shipping system integrations and detailed compliance reporting. What I found comparing options is that SendSuite Tracking supports complex enterprise workflows better than EzTrackIt’s simpler, cost-efficient model, making it a strong alternative for massive organizations with stringent audit and regulatory needs.

Choose this option if your size and regulatory environment demand an enterprise-grade solution.

The best EzTrackIt alternatives depend largely on how you prioritize volume, automation, and hardware integration for your unique business situation.

Setup & Implementation

Worried about how complex the rollout might be?

From my EzTrackIt review, the implementation is designed to be straightforward and low-friction, especially for small to mid-sized organizations. That said, it’s important you understand the practical setup steps, training needs, and support structure to set realistic expectations before you dive in.

1. Setup Complexity & Timeline

Not exactly plug-and-play, but close enough.

EzTrackIt implementation usually moves quickly since you only need to provide your recipient list upfront for bulk upload, with no on-premise install required. From my implementation analysis, setup typically completes within a week or two depending on your organization’s size and data readiness. Your team will face minimal disruption, though you’ll want to plan for initial data prep and coordination with EzTrackIt’s support to streamline the process.

You’ll want to prepare clean recipient data and assign a point person to coordinate the setup.

2. Technical Requirements & Integration

Surprisingly light on IT challenges.

Because EzTrackIt is web-based, your core technical need is internet-connected devices like computers or smartphones with cameras or USB barcode scanners. What I found about deployment is that implementation requires almost no complex IT infrastructure changes or network alterations, which is a strong plus for businesses without deep IT resources.

Ensure your staff have basic devices ready and that your network supports stable browser access.

3. Training & Change Management

Training is quick but requires focus.

EzTrackIt’s user interface is intuitive, letting managers train new users in about 15–30 minutes. From my implementation analysis, the short learning curve helps teams adopt the system smoothly with minimal resistance. Still, you’ll want to emphasize change management since even small adjustments in package handling workflows can cause hiccups initially.

For best results, plan concise training sessions and empower user champions for ongoing support.

4. Support & Success Factors

Support plays a crucial role in smooth rollout.

The vendor’s customer support stands out with high responsiveness and hands-on guidance during implementation. What I found about deployment is that having direct access to responsive EzTrackIt support accelerates issue resolution and boosts confidence throughout your team’s adoption phase.

To ensure success, keep close contact with the support team and set clear internal communication about roles and expectations.

In summary, EzTrackIt implementation offers a refreshing balance of simplicity and dependable vendor support, making it a solid choice if you value quick onboarding with manageable setup efforts.

Who’s EzTrackIt For

Is EzTrackIt right for your inbound package needs?

In this EzTrackIt review, I break down who benefits most from this software by analyzing typical users, business sizes, and workflows it supports. This helps you quickly decide if it suits your package tracking challenges.

1. Ideal User Profile

Organizations handling internal package delivery.

EzTrackIt fits organizations still managing inbound packages with manual logs or spreadsheets, such as university mailrooms, apartment property management, and corporate mail centers. From my user analysis, teams needing a simple, reliable system to track packages and avoid lost items get the best value from the software’s core strengths.

Success comes when your staff needs easy training and wants to reduce time spent fielding package inquiries.

2. Business Size & Scale

From small buildings to large campuses.

This software scales well for businesses ranging from a single 200-unit apartment to university campuses with thousands of recipients. What I found about target users is that companies with dedicated mailroom or front desk staff benefit most by reducing manual package tracking overhead and increasing accountability.

You’ll know this fits your business if your package volume requires systematic, staff-driven logging rather than full logistics automation.

3. Use Case Scenarios

Focused on last-mile package accountability.

EzTrackIt excels in final-destination package tracking workflows, where precise logging, resident notifications, and staff accountability matter most. From my analysis, workflows centered on inbound package check-in and resident communication receive the greatest efficiency boost from the tool.

If your use case focuses on preventing lost packages and simplifying staff tasks around internal deliveries, this software makes sense.

4. Who Should Look Elsewhere

Not for shipping companies or complex logistics.

EzTrackIt isn’t designed for freight carriers, 3PLs, or businesses needing advanced shipment tracking features. From my user analysis, organizations requiring comprehensive courier tracking or complex integrations will find its simple design limiting.

Consider dedicated logistics platforms if you handle multi-stop deliveries or require detailed package transit visibility.

From this EzTrackIt review, I find that your situation calls for straightforward, internal package tracking to get the most from this tool.

Bottom Line

Is EzTrackIt the right choice for you?

My EzTrackIt review evaluates this package tracking solution’s core strengths and key limitations to help you make an informed decision tailored to your business needs.

1. Overall Strengths

Simplicity and reliability drive EzTrackIt’s success.

The software excels at delivering a straightforward, dependable tracking experience with a highly intuitive interface that minimizes training time. Based on my comprehensive analysis, the outstanding customer support consistently earns user praise and ensures issues resolve quickly. Its focused approach on the “last mile” problem suits academic, corporate, and property management mailrooms seeking stable, affordable solutions.

These strengths mean you get a workhorse system that enhances operational efficiency with minimal hassle.

2. Key Limitations

The interface and custom options show room for growth.

Users frequently note the software’s dated UI design and occasional sluggishness in the mobile app. From this review, limited customization in notifications and reporting may frustrate organizations needing more tailored workflows or advanced analytics. While these issues don’t undermine core functionality, they could impact user experience for teams seeking modern aesthetics or flexible integrations.

Thankfully, these limitations are manageable trade-offs for many businesses valuing stability over bells and whistles.

3. Final Recommendation

A strong choice for focused package tracking needs.

You should choose EzTrackIt if your priority is an easy-to-use, reliable solution specifically designed for internal mail and package management. From my analysis, this software provides unmatched customer support and simplicity that larger, more complex systems often lack, particularly at a reasonable price point ideal for schools, corporate campuses, or multifamily properties.

Bottom line for your decision—try the free demo to confirm fit and gain confidence in your software investment.

This EzTrackIt review shows confident recommendation based on focused business use cases and balanced insight into its advantages and limitations.