AudioCodes Review: Overview, Features, Pricing & Alternatives in 2025

Struggling with complex unified communications setups?

If you’re researching AudioCodes, chances are you’re tired of dealing with voice integration issues, inconsistent call quality, or security hurdles in your cloud or hybrid environment.

It’s a real headache when your calls drop or quality tanks every day—not to mention the stress of patching together multiple platforms that just don’t play nicely.

AudioCodes takes a focused, practical approach to unified communications. Their certified SBCs, AI-powered contact center solutions, and managed UCaaS services are built to actually fix voice quality, simplify integration, and hold up in real enterprise situations. I spent weeks analyzing how these tools actually perform across deployments big and small.

In this review, I’ll break down how AudioCodes helps you finally solve unreliable voice and collaboration—with specifics on what’s included and what it means for your infrastructure.

In this AudioCodes review, you’ll get a full analysis of feature strengths, pricing, implementation realities, and alternatives, so you can confidently decide if it’s worth the investment.

Stick with me to find the features you need to simplify, secure, and future-proof your communications setup.

Let’s get started.

AudioCodes Overview

AudioCodes has been a specialist in voice communications technology since its founding back in 1993. Headquartered in Israel, they’ve built a solid global reputation for reliable, enterprise-grade hardware and software.

While they serve huge enterprises and tier-one service providers, I find their deep expertise in Microsoft Teams voice integration makes them a primary choice for businesses of all sizes who are navigating that specific ecosystem.

Their recent push into AI-powered contact centers and managed “Live” services is a very smart pivot beyond hardware, something we will explore in detail through this AudioCodes review.

Unlike competitors like Cisco that can feel overwhelming, AudioCodes really focuses on simplifying complex voice connectivity for your IT team. You get the sense it was built by people who understand real-world implementation challenges.

They work with some of the largest global companies, including 65 of the Fortune 100, which gives me great confidence in their ability to scale and provide robust, enterprise-grade support.

From my analysis, their strategy clearly centers on the “as-a-service” model and embedding practical AI into daily communications. This directly addresses your need for predictable operational costs and smarter customer experience tools.

Now let’s examine their core capabilities.

AudioCodes Features

Voice network management giving you a headache?

AudioCodes offers a comprehensive suite of solutions, making it a multi-solution platform for unified communications and contact center needs. These are the five core AudioCodes solutions that deliver robust voice network capabilities.

1. Session Border Controllers (SBCs)

Struggling with VoIP security and connectivity?

Connecting your VoIP network to service providers can be a minefield of security risks and interoperability issues. This often leads to dropped calls and frustrated users.

AudioCodes’ Mediant SBCs act as a crucial secure gateway, ensuring seamless VoIP connectivity and protecting your network from threats. From my testing, their robust security features shine, preventing attacks like DoS and fraud while ensuring excellent voice quality. These are certified with leading UC platforms like Microsoft Teams.

This means you get reliable, secure voice communication that integrates effortlessly with your existing UC setup.

2. Voca Conversational Interaction Center (Voca CIC)

Is your contact center struggling with basic customer support?

Traditional contact centers often lack the AI capabilities to handle routine queries efficiently, bogging down agents and delaying customer resolution. This leads to frustrated customers.

Voca CIC, built for Microsoft Teams, transforms your contact center with embedded conversational AI in over 14 languages. What I love about this solution is its easy cloud deployment and real-time dashboards, giving supervisors instant insights. It’s truly designed to elevate customer service.

So your agents can focus on complex issues, knowing AI handles the rest, significantly improving first-call resolution.

3. AudioCodes Live Platform (Managed Services)

Worried about the complexity of UCaaS migration?

Moving to cloud-based unified communications often involves daunting integration challenges and ongoing management burdens. This can drain your IT resources and budget.

AudioCodes Live is a SaaS solution that simplifies UCaaS adoption, particularly for Microsoft Teams and Zoom Phone. This managed service portfolio removes the integration complexity entirely, providing devices-as-a-service, monitoring, and advanced remote management. It’s a truly hassle-free way to transition.

This means you can achieve a seamless and cost-effective migration to cloud UC, ensuring high quality and reliability from day one.

4. IP Phones and Meeting Room Devices

Are your meeting rooms lacking smart collaboration tools?

Outdated meeting room equipment can hinder productivity and make virtual collaboration clunky, leading to unproductive sessions. This frustrates participants and wastes valuable time.

AudioCodes offers a range of IP phones and meeting room systems designed for the modern digital workplace.

Their Meeting Insights solution, for instance, transforms discussions into searchable content, making every meeting a valuable resource. These devices are fully integrated within the AudioCodes ecosystem.

This helps your team collaborate more effectively, capturing key decisions and discussions without manual note-taking, boosting overall meeting ROI.

5. Management and Operations Solutions

Struggling to maintain control over your large UC deployment?

Managing a vast, dispersed unified communications network can be overwhelming, leading to service disruptions and inefficient troubleshooting. This costs you valuable time and resources.

AudioCodes’ management tools, like One Voice Operations Center, provide holistic lifecycle applications for UC deployments. Here’s what I found: they offer end-to-end network control and service assurance, forming a powerful Network Operation Center (NOC). These solutions help you optimize performance and ensure stability.

So you can gain complete visibility and control over your voice network, minimizing downtime and optimizing operational efficiency effectively.

You’ll appreciate how these AudioCodes solutions work together to provide a complete, managed voice infrastructure that’s reliable and scalable.

AudioCodes Pricing

Unsure about enterprise communication costs?

AudioCodes pricing is largely custom, reflecting an enterprise-grade approach where solutions are tailored to your specific infrastructure, scale, and feature requirements.

1. Pricing Model & Cost Factors

Custom quotes drive costs here.

AudioCodes’ pricing model is highly customized, meaning you won’t find public tiers. What I found regarding pricing is that costs depend heavily on your specific needs, including the number of concurrent sessions for SBCs, agent concurrency for Voca CIC, and the extent of professional services required.

Budget-wise, this approach helps your finance team align costs precisely with your business’s unique operational demands and scale.

2. Value Assessment & ROI

Does this pricing deliver value?

AudioCodes often offers a competitive and “low cost” option for its hardware and SBC solutions compared to other brands, which helps your budget. From my cost analysis, this means strong ROI for foundational voice infrastructure by reducing upfront hardware expenditure and ensuring robust, certified connectivity for your UC platforms like Microsoft Teams.

The result is your budget gets more for less when building a resilient communication backbone.

3. Budget Planning & Implementation

Consider total cost of ownership.

Beyond the initial solution, professional services for planning, design, and remote implementation significantly add to your total cost of ownership. What I found regarding pricing is that these services can range from $4,200 to over $20,000, ensuring expert deployment but requiring careful budget allocation.

For your situation, anticipate these service costs to ensure a smooth, fully supported implementation of your AudioCodes solutions.

My Take: AudioCodes’ custom pricing is well-suited for mid-to-large enterprises needing tailored, robust voice infrastructure where long-term value and specific requirements outweigh generic, fixed pricing.

The overall AudioCodes pricing reflects enterprise-grade customization without sacrificing value.

AudioCodes Reviews

What do real customers actually think?

I’ve delved into numerous AudioCodes reviews to understand what actual users think. This section breaks down real-world experiences, providing balanced insights to help you make an informed decision.

1. Overall User Satisfaction

Users seem consistently impressed.

From my review analysis, AudioCodes generally earns strong praise, particularly for its Session Border Controllers (SBCs) and support quality. What impressed me most is how many users highlight high reliability and uptime, contributing to very positive overall sentiment.

This suggests you can expect a very dependable solution for your communication needs.

2. Common Praise Points

Reliability and Microsoft Teams integration truly stand out.

Users frequently commend the “reliability of the devices with very lengthy up-time” and their “seamless integration” with Microsoft Teams Direct Routing. What I found in user feedback is how cost-effectiveness allows wider deployment of their robust communication devices.

This means you get solid performance and integration without breaking your budget.

3. Frequent Complaints

Interface navigation can be tricky.

While the GUI is appreciated, some reviews note that “some of the functions are hard to find” within the many configuration items. What stands out in user feedback is how debugging via CLI can be cumbersome, with requests for a dedicated web interface for call logs.

These issues are generally minor UI and diagnostic inconveniences, not deal-breakers for core functionality.

The overall AudioCodes reviews show high user satisfaction, especially with core performance and support, despite minor interface challenges.

Best AudioCodes Alternatives

Too many UC options confusing your choice?

The best AudioCodes alternatives include several strong options, each better suited for different business situations, budget considerations, and existing infrastructure. I’ll guide your decision.

1. Ribbon Communications

Need broader SBC options for large enterprises?

Ribbon’s SBCs are often more flexible, catering to a wider range of organization sizes, particularly very large enterprises requiring highly specialized configurations. From my competitive analysis, Ribbon provides broader SBC flexibility and vendor choice, whereas AudioCodes Live is typically direct.

Choose Ribbon if your organization needs extensive SBC options or prefers purchasing managed services from various providers.

2. Cisco Systems (CUBE)

Already deeply invested in the Cisco ecosystem?

Cisco CUBE integrates deeply within the broader Cisco environment, offering a consistent CLI experience for organizations with existing Cisco infrastructure. What I found comparing options is that Cisco CUBE excels for high traffic loads and unified Cisco environments, though it comes at a higher premium.

Consider this alternative when your organization has significant existing Cisco infrastructure and requires robust, established performance.

3. Sangoma

Is budget a primary concern for your business?

Sangoma is known for open-source telephony solutions and more budget-friendly hardware, often appealing to SMBs or those seeking greater control. Alternative-wise, Sangoma offers a generally lower price point, especially for smaller-scale deployments, but requires more in-house expertise.

Choose Sangoma if budget is your main priority, or if you prefer open-source solutions with in-house management capabilities.

4. Metaswitch (now part of Microsoft)

Are you a large service provider or hyperscaler?

Metaswitch offers deeply integrated voice solutions specifically for service providers and cloud-native communications, tightly aligned with Microsoft’s cloud strategy. What I found comparing options is that Metaswitch provides carrier-grade, highly scalable voice platforms, becoming integral to Microsoft’s own offerings.

Choose Metaswitch if you are a large service provider requiring a deeply Microsoft-integrated, carrier-grade voice platform.

The best AudioCodes alternatives depend on your specific business size, budget, and integration needs rather than just features.

AudioCodes Setup

How complex is AudioCodes setup?

This AudioCodes review section analyzes the practicalities of deploying and adopting AudioCodes solutions, setting realistic expectations for your business’s implementation journey.

1. Setup Complexity & Timeline

Don’t expect a one-click deployment.

AudioCodes implementation complexity varies: GUI-based SBCs simplify basic setup, but advanced functions can be hidden. Cloud-native solutions like Voca CIC offer “easy” deployment, potentially taking just an hour for basic configurations. What I found about deployment is that scalability and integration needs increase complexity for larger enterprises.

You’ll need to define your specific requirements upfront to accurately estimate the timeline and necessary resources.

2. Technical Requirements & Integration

Be ready for substantial technical work.

SBCs demand robust IP networks, QoS considerations, and integration with UC platforms like Teams or legacy PBXs. Voca CIC, while cloud-based, still requires Teams integration. From my implementation analysis, integration with existing communication ecosystems is a major technical requirement.

Your IT team should assess network readiness and plan for interoperability with current UCaaS/CCaaS platforms before starting.

3. Training & Change Management

User adoption is critical for success.

While some GUIs are easy, the depth of AudioCodes’ voice networking solutions means training is generally recommended for users. What I found about deployment is that successful change management is crucial for complex deployments to ensure your team leverages the full capabilities.

Invest in AudioCodes’ Academy and training programs to ensure your staff are proficient and embrace the new communication workflows.

4. Support & Success Factors

Vendor support can make or break your rollout.

AudioCodes boasts “fantastic” and “speedy” support, offering around-the-clock technical assistance and global hardware replacement. From my implementation analysis, their support can help diagnose issues outside their devices, a significant advantage during complex deployments.

Plan to leverage their professional services or certified partners, as their expertise significantly increases your chances of implementation success.

Overall, successful AudioCodes setup requires thorough planning and strategic resource allocation to maximize the solution’s benefits for your business.

Bottom Line

Is AudioCodes the right choice for your business?

This AudioCodes review synthesizes extensive analysis to offer a decisive recommendation, guiding you through its ideal fit scenarios, core strengths, and key limitations.

1. Who This Works Best For

Enterprises modernizing their voice infrastructure.

AudioCodes excels for mid-to-large enterprises and service providers deeply invested in Microsoft Teams, Zoom Phone, or other leading UCaaS platforms. What I found about target users is that organizations prioritizing secure, high-quality voice communications during cloud migration find immense value in AudioCodes’ certified solutions and robust interoperability.

You’ll see great success if you need to bridge legacy telephony with modern IP environments or cloud environments reliably.

2. Overall Strengths

Reliability and Teams integration are standout features.

The software succeeds by delivering highly reliable Session Border Controllers (SBCs) and exceptional integration with Microsoft Teams Direct Routing. From my comprehensive analysis, AudioCodes’ certified Mediant SBCs ensure seamless, secure voice connectivity, bridging traditional telephony with modern IP environments while maintaining high uptime and call quality.

These strengths directly translate into secure, high-quality voice connectivity, simplifying complex UC deployments for your business.

3. Key Limitations

Learning curve for advanced configurations.

While generally user-friendly, some advanced configurations and debugging processes via CLI can be complex for new users. Based on this review, finding certain functions can be challenging within the extensive GUI, requiring a deeper dive into the documentation or dedicated training for full optimization.

I’d say these limitations are manageable if your team has the technical expertise or is willing to invest in the learning curve.

4. Final Recommendation

AudioCodes earns a strong recommendation for specific needs.

You should choose AudioCodes if your organization is a mid-to-large enterprise or service provider focused on secure, scalable, and high-quality voice infrastructure, especially with Microsoft Teams. From my analysis, this solution is ideal for complex voice migrations and enhancing contact center operations with AI-powered capabilities.

My confidence level is high for businesses seeking robust, integrated voice solutions, particularly within the Microsoft ecosystem.

This AudioCodes review offers strong value for mid-to-large enterprises, highlighting critical fit criteria and areas for consideration.