Moki Review: Overview, Features, Pricing & Alternatives in 2025

Managing dozens of kiosk tablets shouldn’t be this hard.

If you’re comparing mobile device management (MDM) solutions, you know how quickly customer-facing devices can become a hassle instead of a help.

What really hurts is that downtime or misuse hits your operations every day, whether it’s a locked-up menu board or a tablet running the wrong app.

Moki’s cloud platform promises to eliminate these headaches with purpose-built controls for iOS, Android, and BrightSign devices, making setup, lockdown, updates, and monitoring feel effortless—even for huge fleets spread across locations.

In this review, I’ll break down how you can stay in control of every device without losing sleep over security, deployment speed, or maintenance.

You’ll see in this Moki review how the core features actually work, what pricing looks like, biggest pros and cons, and how it stacks up against top alternatives when you’re choosing the right tool.

Get the insights and features you need to finally make your next MDM decision with confidence.

Let’s get started.

Moki Overview

Moki is a specialized Mobile Device Management provider I’ve been tracking. They’ve been around since 2012, based in San Antonio, Texas, and I like that they focus entirely on controlling single-purpose, dedicated devices.

They zero in on managing large fleets of your customer-facing devices like kiosks, point-of-sale systems, and interactive digital signs. What really sets them apart is specializing in single-purpose device management for industries like retail, hospitality, and healthcare.

Their 2018 acquisition by Dura Holdings provided solid enterprise backing. This was a smart move, and its impact on their focused product roadmap is a key takeaway you’ll see through this Moki review.

Unlike broader UEM platforms that try to manage every device in your business, Moki is purpose-built. Their main advantage is a streamlined approach for customer-facing devices, which feels like it was designed by people who actually run these deployments.

They work with major brands you’d instantly recognize, like Moneygram and Walgreens, especially those managing thousands of interactive displays across many national or even global storefronts and locations.

From my assessment, Moki’s current strategy is all about lockdown security and operational reliability for your unattended devices. This approach aligns perfectly if your top priority is ensuring a consistent and secure customer experience on every single screen.

Let’s dive into their features.

Moki Features

Frustrated by scattered mobile device management?

Moki features provide a focused solution for customer-facing mobile devices, streamlining operations from deployment to monitoring. These are the five core Moki features that tackle common device management pain points.

1. App Lock and Kiosk Mode

Devices being used for everything but their purpose?

Unrestricted device access can lead to misuse and security risks, particularly for public-facing devices. This undermines their intended function.

Moki locks down devices, ensuring they are used strictly for their intended single purpose, like a digital menu board. What I found is that this feature is essential for preventing unauthorized access, keeping your customer-facing tools secure and focused. It’s perfect for kiosks.

This means you can deploy devices confidently, knowing they’ll perform their specific job without distractions or security vulnerabilities.

2. Streamlined Device Deployment & Enrollment

Setting up new devices taking forever?

Manual device setup is time-consuming and error-prone, especially when deploying a large fleet. This delays getting new systems operational.

Moki simplifies deployment with remote enrollment, including Android Zero-touch, letting you configure devices online for hassle-free activation. From my testing, this capability significantly reduces the effort involved in scaling your device operations quickly. You can literally get devices up and running without physical interaction.

The result is rapid, consistent device rollout, allowing you to expand or refresh your customer-facing technology with minimal fuss.

3. Remote Troubleshooting, App Installation & Updates

Is your IT team constantly traveling for simple fixes?

Manually updating apps or troubleshooting devices on-site is inefficient, leading to high IT costs and operational downtime. This is a real headache.

Moki enables remote installation and updates for applications across all your devices, minimizing the need for physical presence. Here’s where Moki shines: you can push updates or resolve issues centrally, saving travel time and getting systems back online faster. It’s a game-changer for distributed operations.

This means your team can maintain optimal device performance and address issues swiftly, drastically reducing operational disruptions.

4. Application Environment Monitoring

Blind to your device performance and health?

Lack of real-time insight into device and app performance means you’re reacting to problems, not preventing them. This can impact customer experience.

This feature provides real-time data on network status, battery levels, and memory usage, helping you proactively identify issues. From my testing, the ability to see device health remotely is invaluable for ensuring smooth functionality and optimal performance. You’re always in the loop.

So you can maintain peak operational efficiency and address potential problems before they ever become critical issues for your customers.

5. Content Management

Struggling to keep digital content fresh and relevant?

Manually updating content on numerous digital displays or interactive kiosks is incredibly inefficient and often leads to outdated information. This frustrates customers.

Moki integrates with your existing CMS for effortless and secure content updates from anywhere, at any time. What I love about this is how it simplifies keeping your customer-facing content current, ensuring your messaging is always accurate and engaging. It’s vital for dynamic displays.

This means you can customize content quickly and consistently across all your devices, aligning with business needs and enhancing customer engagement.

These Moki features work together seamlessly to create a powerful solution for dedicated mobile devices, helping you centralize control and optimize operations.

Moki Pricing

Wondering about software pricing that’s a bit opaque?

Moki pricing is based on custom quotes tailored to individual business requirements, offering specialized solutions but requiring direct contact to get detailed cost information.

1. Pricing Model & Cost Factors

Their custom pricing approach.

Moki operates on a quote-based model, meaning there are no public tiers or fixed rates. What I found regarding pricing is that costs depend heavily on your specific deployment needs, especially device fleet size and the complexity of your multi-user, single-purpose applications.

Budget-wise, this means your final cost will be precisely aligned with your scale and operational requirements rather than a generic package.

2. Value Assessment & ROI

Is this pricing worth it?

Moki’s focus on simplifying MDM for customer-facing devices provides significant operational efficiency and security benefits. From my cost analysis, their pricing is considered competitive for managing multiple devices, potentially offering strong ROI by reducing manual IT workload and downtime.

This means your investment can lead to smoother operations and fewer costly device management headaches.

3. Budget Planning & Implementation

Consider total cost of ownership.

Since Moki emphasizes rapid deployment and ease of use, you can potentially reduce initial setup time and associated costs. However, with custom pricing, it’s crucial to clarify all potential costs including support, future updates, and any integration services during the quote process.

For your budget planning, you should ensure the custom quote fully encompasses your entire device management ecosystem needs.

My Take: Moki’s pricing strategy focuses on customized value, making it ideal for businesses with specific needs for managing large fleets of single-purpose customer-facing devices where tailored solutions are key.

The overall Moki pricing reflects customized value for specialized device management.

Moki Reviews

What do real Moki users actually think?

To help you understand the real-world experience, I’ve analyzed numerous Moki reviews from various platforms. This section breaks down what customers truly say about the software’s performance and usability.

1. Overall User Satisfaction

Users largely appear very satisfied.

From my review analysis, Moki maintains strong overall ratings, averaging 4.6-4.7 stars across platforms like G2 and Capterra. What I found in user feedback is how most customers praise its predictable and efficient nature, indicating a reliable solution for mobile device management.

This suggests you can generally expect a highly effective and stable experience with Moki.

2. Common Praise Points

Its ease of use consistently shines.

Customers repeatedly highlight Moki’s intuitive interface, fast deployment, and effective mobile device management capabilities. Review-wise, users love the superb and responsive customer support, often noting quick issue resolution and a positive overall experience with the team.

This means you can anticipate a straightforward setup and excellent assistance when needed.

3. Frequent Complaints

Some interface quirks frustrate users.

What stands out in customer feedback are occasional mentions of an unintuitive interface and limited, outdated documentation. Some Moki reviews also report frequent freezes and a lack of broader MDM features compared to more general enterprise solutions.

These issues seem more like minor inconveniences for its specific niche rather than deal-breakers.

The overall Moki reviews reveal a highly positive sentiment driven by ease of use and strong support, with minor interface issues.

Best Moki Alternatives

Which Moki alternative is right for you?

The best Moki alternatives include several strong mobile device management options, each better suited for different business situations and specific device management needs.

1. SOTI MobiControl

Need broad cross-platform device support?

SOTI MobiControl excels when you require a unified solution for a diverse fleet, including Windows devices, beyond just customer-facing kiosks. What I found comparing options is that SOTI offers broader OS support and deeper Android control, though its enterprise focus means higher complexity and cost.

Choose SOTI MobiControl if your operations include a wide range of device types and robust EMM capabilities.

2. VMware Workspace ONE

Seeking comprehensive unified endpoint management?

Workspace ONE works best when your organization needs to manage a full spectrum of endpoints, including desktops and virtualized environments, not just mobile devices. From my competitive analysis, Workspace ONE provides broader UEM scope for diverse IT environments, though it comes with a significantly higher price point and learning curve compared to Moki.

Consider this alternative when you need an all-encompassing IT management platform beyond specialized mobile devices.

3. Jamf Pro

Are you an all-Apple device organization?

Jamf Pro provides deep integration and specialized management capabilities exclusively for the Apple ecosystem, including robust security and app deployment. Alternative-wise, Jamf Pro offers unparalleled Apple-specific management and security features, but its lack of Android support makes it unsuitable for mixed environments.

Choose Jamf Pro if your business relies solely on Apple devices and requires advanced Apple-centric control.

4. Scalefusion

Need MDM for Windows alongside mobile?

Scalefusion is a strong Moki alternative if you require device management for Windows devices in addition to Android and iOS, offering a broader feature set for varied industries. From my analysis, Scalefusion provides support for Windows devices in MDM, making it more versatile for a mixed device fleet, though it may lack Moki’s single-purpose optimization.

Opt for Scalefusion when your MDM needs extend beyond mobile kiosks to include Windows devices.

The best Moki alternatives selection depends on your specific device fleet and management scope beyond dedicated kiosks.

Moki Setup

Concerned about a complex software setup?

The Moki review indicates a largely straightforward deployment, though some initial setup aspects warrant realistic expectations, especially for less technical teams.

1. Setup Complexity & Timeline

Getting Moki up and running is quite efficient.

Moki Total Control boasts a fast deployment, with some users even achieving enterprise-level setup in under two days, though initial setup can be time-consuming for non-technical users. From my implementation analysis, this indicates the core platform is quick, but configuration requires some foundational knowledge.

You’ll want to plan for a smooth initial configuration, potentially utilizing Moki’s support for non-technical aspects.

2. Technical Requirements & Integration

Minimal new infrastructure is usually required.

Moki is a cloud-native SaaS platform, so it requires web access and supports iOS, Android, and BrightSign devices. What I found about deployment is that it leverages your existing device infrastructure and doesn’t demand extensive on-premise hardware investments or complex server setups.

Plan for device compatibility checks and review existing API/SDK documentation, as some users noted it needs more frequent updates.

3. Training & Change Management

User adoption hinges on intuitive interactions.

While Moki is generally described as intuitive, some users find the user interface could be more streamlined, impacting the learning curve for new administrators. From my analysis, effective training ensures your team maximizes device control without encountering unnecessary navigation hurdles.

Invest in hands-on training sessions focusing on specific workflows and device management scenarios to accelerate user proficiency.

4. Support & Success Factors

Reliable support is a cornerstone of Moki’s offering.

Moki’s support team is highly praised for responsiveness, resolving most tickets on the first interaction, and offering bilingual, US-based assistance. What I found about deployment is that their remote control capabilities provide critical troubleshooting directly on devices, accelerating problem resolution during implementation.

You should leverage Moki’s robust support throughout your Moki setup process to overcome any challenges swiftly and effectively.

The Moki setup is largely straightforward, with strong vendor support as a key enabler for successful deployment and ongoing device management.

Bottom Line

Moki: The clear choice for dedicated devices.

This Moki review synthesizes my comprehensive analysis to provide a decisive recommendation, helping you understand precisely who will benefit most from this specialized MDM solution.

1. Who This Works Best For

Businesses deploying customer-facing mobile devices.

Moki excels for retail, hospitality, healthcare, or entertainment businesses heavily reliant on interactive kiosks, digital signage, or POS systems. What I found about target users is that companies with large fleets of dedicated mobile devices are the ideal fit, needing streamlined deployment and centralized management.

You’ll succeed if your core need is to ensure uptime, security, and consistent performance for specialized mobile device applications.

2. Overall Strengths

Unmatched kiosk management and rapid deployment.

The software succeeds with an intuitive interface, rapid deployment, robust kiosk mode, and app lockdown, ensuring optimal performance and security for dedicated devices. From my comprehensive analysis, Moki’s highly praised customer support truly stands out, often solving tickets on the first interaction and delivering swift responses.

These strengths directly translate into simplified operations, reduced downtime, and enhanced control for your customer-facing device fleet.

3. Key Limitations

Mobile-only focus requires broader MDM for mixed environments.

Moki’s primary drawback is its exclusive focus on mobile devices, lacking support for Windows, macOS, or Linux, necessitating additional solutions for diverse IT environments. Based on this review, some users noted the interface could be more streamlined, and documentation occasionally lacks comprehensive, updated information for complex queries.

I find these limitations manageable if your needs are strictly mobile, but they become significant if you require unified endpoint management across various operating systems.

4. Final Recommendation

Moki receives a strong recommendation for its niche.

You should choose Moki if your business primarily utilizes customer-facing mobile devices for specific functions and prioritizes ease of use, quick deployment, and robust support for these cases. From my analysis, your decision should align with its specialized focus on iOS, Android, and BrightSign devices over broad endpoint management.

My confidence level is high if your use case perfectly matches Moki’s strengths, but declines for broader, multi-OS IT management.

This Moki review demonstrates strong value for specialized mobile device needs, helping you make a confident decision about its fit for your business.