Juggling digital customer conversations feels overwhelming, right?
If you’re exploring Acquire, you’re probably frustrated by disconnected chat, call, and email tools that just won’t talk to each other or keep up with real conversations.
Truth is, if you’re still switching between tabs and losing context, you’re delivering scattered and slow support every day—and your customers definitely notice.
Acquire goes beyond just live chat or chatbots, uniting all your digital channels into one dashboard so you can handle every customer touchpoint instantly, and with the full story at hand. Features like real-time co-browsing, unified agent view, and smart routing mean you don’t have to cobble tools together just to fix a simple problem.
In this review, I’ll show you how Acquire creates one smooth support experience for your team and your customers.
In this Acquire review, you’ll get an expert’s look at features, pricing, automations, and top alternatives—as well as what really matters for your buying decision.
You’ll have the insights and real examples you need to finally pick the features you need to level-up your support.
Let’s dive into the analysis.
Quick Summary
- Acquire is a customer engagement platform that unifies live chat, co-browsing, video, and chatbots to improve digital communication.
- Best for businesses needing a unified tool to enhance support, sales, and onboarding interactions in real time.
- You’ll appreciate its unified agent view and workflow automation that simplify handling multiple channels and prioritize customer needs.
- Acquire offers custom pricing with a free trial, requiring direct contact to get detailed cost information.
Acquire Overview
I’ve been tracking Acquire for a while now. They are a customer engagement platform I find compelling, focused on unifying your company’s sales, support, and onboarding processes.
What really sets them apart is their dedicated focus on businesses that need an all-in-one digital toolkit. It’s clearly designed to give your team a complete omnichannel customer view without the technical debt and hassle of managing multiple, disconnected apps.
Their continued investment in more sophisticated AI-powered chatbots demonstrates a clear commitment to automation, a critical point I will explore in detail through this Acquire review.
- 🎯 Bonus Resource: If you’re also looking into specialized tools for your business, my article on best HVAC estimating software covers that.
Unlike tools such as Drift that are laser-focused on sales, Acquire feels built as a true engagement hub. I believe its unique value is the unified agent and omnichannel view, which greatly simplifies workflows for your entire team.
I see them working with many mid-market and enterprise teams, especially in sectors like retail and SaaS, who are tired of patching together inefficient, siloed support tools.
From my analysis, their entire business strategy centers on giving your team a single source of truth for every customer interaction. This directly addresses the market’s demand for creating genuinely contextual and personalized experiences for modern buyers like you.
Let’s dive into their feature set.
Acquire Features
Dealing with disjointed customer interactions?
Acquire features offer a unified approach to customer engagement, streamlining how you connect with your audience. Here are the five main Acquire features that truly stand out in solving real-world business problems.
1. Live Chat
Tired of slow customer support responses?
Customers expect instant answers, and slow response times can lead to frustration. This often results in lost sales and poor customer satisfaction.
Acquire’s Live Chat lets your agents engage with customers in real-time, providing immediate assistance. From my testing, the ability to handle multiple conversations in one view significantly boosts agent efficiency, making it a powerful feature for quick resolutions and pushing visitors down the sales funnel.
This means you can address queries faster, converting curious visitors into loyal customers by meeting their need for instant support.
- 🎯 Bonus Resource: Before diving deeper, you might find my analysis of plastic surgery software helpful, especially if you manage a specialized medical practice.
2. Co-browsing & Screen Sharing
Struggling to guide customers remotely?
Explaining complex processes over the phone can be confusing and time-consuming. This often leads to customer errors and repeated support calls.
Co-browsing and Screen Sharing lets your agents see exactly what customers see, guiding them through any process directly. This is where Acquire shines, as it recreates an “in-person experience” digitally, helping troubleshoot issues effectively.
So you could resolve intricate problems faster and reduce customer frustration, making support interactions much more efficient.
3. Video & Voice Calling
Need a human touch for complex issues?
Text-based chat sometimes lacks the nuance needed for sensitive or complicated customer problems. This can hinder trust and effective problem-solving.
Acquire facilitates face-to-face video and voice calls directly from the chat window, adding a personal touch. What I love about this approach is how it enhances customer relationships and builds trust, allowing for seamless transitions when text just isn’t enough.
The result is your team can provide more empathetic, direct support, leading to stronger customer bonds and higher satisfaction.
4. AI-Powered Chatbots
Overwhelmed by repetitive customer questions?
Many customer queries are routine, tying up human agents who could be handling more complex issues. This can lead to longer wait times and increased operational costs.
Acquire’s AI-Powered Chatbots automate responses to common questions, providing instant support 24/7. This feature saves time and money by handling a large volume of routine interactions, freeing up your human agents for more critical tasks.
This means you can offer immediate assistance even outside business hours, improving customer experience without increasing your staffing costs.
5. Unified Agent View & Omnichannel Communication
Juggling too many customer service tools?
Switching between different platforms for chat, email, and SMS fragments customer context. This creates inefficiencies and frustrates both agents and customers.
Acquire provides a Unified Agent View, allowing agents to manage all digital channels from a single dashboard. From my testing, accessing complete customer context seamlessly truly streamlines workflows and enables personalized service, eliminating the need to jump between tools.
This enables your team to deliver consistent, informed support across channels, enhancing both agent efficiency and customer satisfaction.
Pros & Cons
- ✅ Offers a comprehensive suite of customer engagement features in one platform.
- ✅ Co-browsing and video calling provide unique, highly personalized support.
- ✅ Unified agent view streamlines workflows for improved operational efficiency.
- ⚠️ Smaller customer base compared to some larger, more established competitors.
- ⚠️ May have a less extensive range of niche third-party integrations.
- ⚠️ Limited public detail on specific implementation challenges for new users.
These Acquire features work together to create a complete customer engagement ecosystem that helps you provide more personalized and efficient support.
Acquire Pricing
What’s the real cost of customer engagement software?
Acquire pricing follows a custom quote model, which means you’ll need to contact sales but also get pricing tailored to your specific needs.
Cost Breakdown
- Base Platform: Custom quote
- User Licenses: Varies by requirements
- Implementation: Varies by complexity
- Integrations: Varies by complexity
- Key Factors: Features (Messaging/Integrated Solution), number of agents, customization, support
1. Pricing Model & Cost Factors
Understanding their pricing approach.
Acquire does not publish specific pricing tiers; instead, their cost model is based on custom quotes tailored to individual client requirements. What I found regarding pricing is that it depends heavily on chosen feature sets, like “Messaging” versus “Integrated Solution,” along with your specific support and customization needs.
From my cost analysis, this means your monthly costs will be directly proportional to the scale and complexity of your customer engagement strategy.
2. Value Assessment & ROI
Is this pricing worth it?
Acquire’s custom pricing ensures you only pay for the features and scale your business genuinely needs, potentially offering better value than rigid, oversized plans. What truly impressed me is how they focus on delivering a unified experience, which can translate into significant ROI by improving agent efficiency and customer satisfaction.
This allows your budget to be optimized, avoiding unnecessary spending while still getting robust customer engagement tools.
3. Budget Planning & Implementation
Consider total cost of ownership.
Beyond the core subscription, budget-wise, you should factor in potential costs for advanced integrations, specific training, and ongoing support tailored to your unique workflows. What stands out is how their free trial helps you assess functionality before committing to full pricing and implementation.
- 🎯 Bonus Resource: While we’re discussing business growth, understanding how to streamline payouts with top MLM software options is equally important.
So for your business, plan for a comprehensive quote that reflects your precise requirements for a clear total cost.
My Take: Acquire’s custom pricing model is best suited for businesses seeking a highly tailored customer engagement solution, ensuring you get exactly what you need without overpaying for unused features.
The overall Acquire pricing reflects customized value for a unified customer experience.
Acquire Reviews
What do real customers actually think?
I’ve dived into numerous Acquire reviews to bring you an unbiased look at what actual users say about this platform. This section analyzes user feedback patterns from various sources.
1. Overall User Satisfaction
Most users are genuinely pleased.
From my review analysis, Acquire generally maintains strong ratings, averaging around 4.3 out of 5 stars on platforms like G2 and Findstack. What stands out to me is how many reviews emphasize its comprehensive feature set and ability to unify customer engagement, leading to positive user sentiment.
- 🎯 Bonus Resource: Speaking of engagement, if you’re looking for solutions beyond customer interactions, my guide on best student engagement software is a must-read.
This suggests you can anticipate a robust, all-in-one solution for your customer interactions.
2. Common Praise Points
The unified platform consistently wins.
Users frequently laud Acquire’s comprehensive features, including live chat, co-browsing, and AI chatbots, all within a single interface. What I found in user feedback is that its seamless integration capabilities impress many users, making it easy to fit into existing tech stacks without hassle.
This means you’ll likely appreciate its ability to centralize communication and streamline workflows.
3. Frequent Complaints
Limited community support is noted.
While specific complaints are scarce in public reviews, a common observation is Acquire’s smaller customer base compared to larger competitors like Freshchat. Review-wise, this might suggest less extensive peer support or third-party integrations compared to more established players, though Acquire notes over 50 integrations.
These are not deal-breakers, but something to consider if a vast community is crucial for you.
What Customers Say
- Positive: “The all-in-one platform has truly transformed how we engage with our customers.”
- Constructive: “It’s a powerful tool, but I wish there was a larger user community for peer advice.”
- Bottom Line: “Acquire offers excellent features for customer engagement and is quite scalable.”
The overall Acquire reviews reveal strong user satisfaction based on feature comprehensiveness and integration, with minor concerns about community size.
Best Acquire Alternatives
Too many options for customer engagement?
The best Acquire alternatives include several strong options, each better suited for different business situations, budgets, and specific customer communication needs. I found several top choices.
1. Intercom
Need robust sales and marketing automation?
Intercom excels when your priority is extensive conversational marketing and sales automation, often with AI-enabled features that go beyond core support. From my competitive analysis, Intercom offers a more mature ecosystem for engaging prospects and driving conversions, even if it comes at a higher entry cost.
Choose Intercom when your focus is on sales automation and a larger feature set over Acquire’s unified support platform.
2. Drift
Prioritizing AI-driven lead generation and qualification?
Drift works best if your main goal is automating lead generation and engaging prospects through advanced AI-powered chatbots for sales conversations. What I found comparing options is that Drift focuses intensely on conversational marketing, making it ideal for B2B contexts, though it might be less comprehensive for pure support.
Consider this alternative when automating lead qualification and sales outreach is your primary need for conversational AI.
3. Zendesk Support Suite
Your business needs an enterprise-grade helpdesk?
Zendesk provides a comprehensive solution for managing customer service operations, including powerful ticketing, advanced reporting, and a knowledge base. From my analysis, Zendesk offers superior helpdesk features compared to Acquire’s unified view, excelling in large-scale support environments.
Choose Zendesk when your core requirement is a robust, scalable ticketing and support system over an engagement platform.
- 🎯 Bonus Resource: Speaking of operations, my guide on pharmaceutical manufacturing software covers specialized industry needs.
4. LiveChat
Looking for a user-friendly, focused live chat solution?
LiveChat is often preferred for its straightforward, user-friendly interface primarily centered on live chat support, ticketing, and web analytics. Alternative-wise, LiveChat offers a simpler, direct live chat experience for businesses that don’t require Acquire’s full suite of co-browsing and video features.
Choose LiveChat when ease of use and a primary focus on live chat support are more important for your business.
Quick Decision Guide
- Choose Acquire: Unified platform for multi-channel customer engagement and support
- Choose Intercom: Advanced conversational marketing and sales automation
- Choose Drift: AI-powered lead generation and B2B sales conversations
- Choose Zendesk: Robust, enterprise-grade helpdesk and ticketing system
- Choose LiveChat: Simple, user-friendly live chat with essential support features
The best Acquire alternatives depend on your specific business needs and budget priorities for customer engagement, not just features.
Acquire Setup
How complex is your next software deployment?
Acquire review: Implementing Acquire involves setting up its platform and integrating it with your existing systems. This analysis will set realistic expectations for your Acquire setup.
1. Setup Complexity & Timeline
Ready for a quick start?
Acquire aims for a relatively quick setup, with businesses potentially getting up and running in a few weeks. What I found about deployment is that initial widget installation is straightforward, with tutorials simplifying the process. Adding users is also simple, supporting bulk CSV imports for efficiency.
You’ll want to prepare for basic user management and initial configuration to get the core features live quickly.
2. Technical Requirements & Integration
Expect smooth technical integration.
As a SaaS-based solution, Acquire is cloud-accessible via a web browser, eliminating complex hardware needs. From my implementation analysis, Acquire integrates with over 50 existing IT tools, allowing seamless data flow with your current sales, support, and analytics systems.
Plan for mapping existing data points to Acquire’s fields to ensure a unified view without requiring significant IT infrastructure changes.
- 🎯 Bonus Resource: While we’re discussing precise data mapping, understanding how voice recognition software sharpens precision in data entry might also be helpful.
3. Training & Change Management
User adoption can be streamlined.
Acquire simplifies training through role-based access, meaning administrators, supervisors, and operators only learn relevant features. From my analysis, this role-based design reduces overall training burdens, as users don’t need to master the entire platform’s functionalities.
Invest in focused training for each role and leverage the knowledge base to support ongoing user queries, boosting efficient adoption.
4. Support & Success Factors
Vendor support makes a difference.
Acquire offers support via live chat and email, emphasizing responsiveness to customer success during implementation. From my implementation analysis, responsive vendor support accelerates issue resolution, ensuring smoother progress through setup and initial use.
You should leverage their direct support channels and internal champions to troubleshoot challenges and drive your team towards successful platform utilization.
Implementation Checklist
- Timeline: A few weeks for initial setup
- Team Size: Administrator, project lead, and end-users
- Budget: Primarily staff time for setup and training
- Technical: Browser compatibility, existing system integrations
- Success Factor: Effective user role assignment and training
Overall, Acquire setup offers a relatively swift deployment process due to its SaaS nature and clear user roles, facilitating adoption.
Bottom Line
Is Acquire the right choice for your business?
This Acquire review will help you decide if its comprehensive customer engagement platform aligns with your needs, providing a decisive verdict based on my analysis.
1. Who This Works Best For
Businesses prioritizing unified customer engagement.
Acquire is ideal for mid-market to enterprise companies, especially in retail, financial services, or tech, aiming to streamline customer service, sales, and onboarding through omnichannel interactions. What I found about target users is that teams needing real-time, personalized support across various digital channels will find immense value.
You’ll succeed with Acquire if your goal is to humanize online interactions and reduce fragmented communication across departments.
2. Overall Strengths
Unified communication is its strongest asset.
The software shines by integrating live chat, co-browsing, video, and AI chatbots into a single agent view, enhancing operational efficiency and customer satisfaction. From my comprehensive analysis, its comprehensive feature set fosters personalized interactions by providing agents complete customer context across all touchpoints.
These strengths mean your business can offer immediate, consistent support, significantly improving your overall customer experience and agent productivity.
3. Key Limitations
Pricing transparency is a notable concern.
While powerful, Acquire’s lack of publicly detailed pricing can be a drawback for businesses needing upfront cost structures for budgeting. Based on this review, its smaller market share might mean a less extensive integration ecosystem compared to more established competitors, despite its stated 50+ integrations.
I find these limitations manageable if you prioritize a comprehensive feature set over a lower price point or an extremely vast integration library.
4. Final Recommendation
Acquire comes highly recommended for specific needs.
You should choose this software if your business seeks a robust, all-in-one customer engagement platform focused on real-time, interactive communication channels. From my analysis, your ideal fit involves streamlining customer service and sales processes through a unified agent view and advanced analytics.
My confidence level is high for businesses prioritizing comprehensive, interactive digital customer engagement and able to invest accordingly.
Bottom Line
- Verdict: Recommended for comprehensive customer engagement
- Best For: Mid-market to enterprise businesses needing omnichannel support
- Business Size: Scalable for Fortune 500 brands and growing mid-sized companies
- Biggest Strength: Unified, omnichannel platform with comprehensive features
- Main Concern: Lack of public pricing transparency and smaller market share
- Next Step: Request a demo to discuss custom pricing and feature fit
This Acquire review confirms its strong value for businesses prioritizing unified, real-time customer engagement, while also highlighting the need for direct engagement on pricing.