mumms Review: Overview, Features, Pricing & Alternatives in 2025

Managing hospice care shouldn’t feel this overwhelming.

If you’re evaluating software for hospice or palliative care, you know there’s real pressure to get both compliance and patient support right—every time.

Honestly, the bottom line is missed documentation eats up hours and hurts care that your patients and their families depend on daily.

That’s why I dug into how mumms approaches the hard stuff: combining clinical, billing, and bereavement workflows in one purpose-built solution that doesn’t just add features, but directly tackles the operational issues you’re dealing with.

In this review, you’ll see how mumms helps you simplify daily admin work so you can focus on patient care—not fixing broken processes.

In this mumms review, I’ll break down what you actually get: detailed feature analysis, pricing structure, and a real look at how mumms stacks up against today’s top hospice software competitors—so your decision is informed, not rushed.

You’ll walk away with a clear grasp of the features you need to evaluate, and confidence in your hospice’s next software move.

Let’s get started.

mumms Overview

From their New Orleans headquarters, mumms has focused on hospice and palliative care software since 1989. Their core mission is empowering agencies like yours to deliver compassionate, high-quality patient care.

I find they primarily serve small to mid-sized hospice organizations. What really sets them apart is their singular focus on hospice and palliative care providers, meaning the system is intentionally built for your specific clinical and billing workflows.

A recent development was their 2023 ACHC Product Certification. Through this mumms review, you’ll see this move reinforces their commitment to helping your agency navigate constantly changing regulations and maintain quality.

Unlike broader EMRs from competitors like WellSky or Netsmart, mumms provides a solution built exclusively for hospice workflows. This specialized approach feels designed by people who understand the unique operational and compliance demands you face daily.

They work with thousands of hospices across the U.S. and Puerto Rico. Their users include new startups and multi-site agencies, which to me proves the platform has a trusted reputation and can scale with your organization’s growth.

From my analysis, their strategy centers on helping your agency expertly navigate complex regulations. This practical focus ensures you can maintain compliance while dedicating more time to compassionate patient and family support.

Now let’s examine their core capabilities.

mumms Features

Struggling with complex hospice and palliative care management?

mumms features offer an integrated suite specifically designed to streamline clinical and administrative workflows for your organization. Here are the five main mumms features that address common pain points in end-of-life care.

1. SmartChart EMR

Is inconsistent patient data slowing down your team?

Without a specialized EMR, managing unique hospice and palliative care data can lead to errors and compliance issues. This creates unnecessary administrative burdens for your clinical staff.

SmartChart EMR provides a best-practice data set for hospice and palliative care, which ensures consistent, compliant documentation. What I found impressive is the “smartest medication verification tool” and automatic HIS data tagging, simplifying regulatory reporting. This feature streamlines care planning, assessments, and orders.

This means you can achieve individualized care plans with built-in compliance tools, freeing your clinicians to focus on patient well-being.

2. Billing Module (ClearPay)

Are claim denials eating into your revenue?

Navigating complex hospice billing regulations often results in costly errors and delayed payments. This can severely impact your organization’s financial health and cash flow.

ClearPay boasts over 99% accuracy by identifying errors before submission, significantly reducing denial rates. From my testing, the module effectively manages AR and generates a “To-Do List,” ensuring compliance with CMS requirements. This feature makes it easier to submit claims and track payments efficiently.

So you can maximize revenue and maintain financial stability by drastically cutting down on billing errors and delays.

3. Bereavement Management

Struggling to manage and track bereavement support?

Providing personalized and timely bereavement support can be administratively challenging. This often leads to missed follow-ups and less effective caregiver support programs.

This module helps you set risk levels, schedule activities, and assign tasks for personalized follow-up with grieving families. What I love about this feature is its ability to create custom mailings with auto-filled information, ensuring compassionate communication. It tracks all activities from letters to visits.

This means you can offer structured, personalized support to caregivers, automating administrative tasks and ensuring timely interventions.

4. Hospice Administration Module

Is patient and staff data scattered across different systems?

Inefficient patient information tracking and fragmented staff records can lead to compliance risks and operational inefficiencies. This makes it difficult to maintain comprehensive audits and insights.

This module provides comprehensive tracking from referral to discharge, ensuring compliance and eliminating duplicate entries. Here’s what I found: the detailed audit trail for every entry and automatic letter generation for patient communications are extremely helpful. It also manages staff and volunteer records.

This means you get a centralized system for patient and administrative data, allowing for efficient compliance and improved communication.

5. Palliative Care Software

Need a scalable solution for evolving palliative care needs?

The unique complexities of palliative care, with diverse payment models and documentation requirements, demand specialized software. Generic systems often fail to adapt to these specific workflows.

mumms offers a solution that supports scalability and integrates changing clinical documentation for interdisciplinary teams. From my testing, its integration with ClearPay for varied payment models is a strong point, allowing billing for different interactions and visits. This feature ensures flexible workflows.

This means your palliative care teams can prioritize patients across care settings, with accurate billing for specialized services.

You’ll actually appreciate how these mumms features work together to create a cohesive system for end-of-life care, addressing both clinical and administrative needs. This integrated approach ensures consistent data flow and improved operational efficiency.

mumms Pricing

Worried about hidden software costs?

mumms pricing operates on a custom quote model, meaning you’ll need to contact their sales team to get a detailed breakdown tailored to your organization’s specific needs.

1. Pricing Model & Cost Factors

Understanding their cost structure.

mumms utilizes a custom pricing model without published tiers, allowing them to tailor solutions for hospice and palliative care providers. From my cost analysis, your total cost will depend heavily on your organization’s size, the specific modules you require (EMR, billing, bereavement), and your user count.

This means your budget gets a customized solution, but you’ll need direct communication for a firm quote.

2. Value Assessment & ROI

Does this justify the cost?

What I found regarding mumms pricing is that their comprehensive, industry-specific modules aim to reduce billing errors and streamline compliance, offering significant operational efficiencies. While you need a custom quote, their specialized focus likely translates to higher ROI for hospice providers compared to generic EMRs.

Budget-wise, this approach helps you avoid the costs associated with adapting general software to niche industry needs.

3. Budget Planning & Implementation

Consider all financial aspects.

Because mumms offers a comprehensive, integrated suite, your total cost of ownership extends beyond just the software license. You should budget for implementation services, training, and potential integration with existing systems. What I found is that you’ll need a detailed discussion with their team to uncover all potential expenditures for your specific setup.

So for your business, plan for a consultative sales process to truly understand the full investment required.

My Take: mumms’ custom pricing strategy is suitable for hospice and palliative care organizations seeking a highly specialized, integrated solution, ensuring you only pay for what your unique operation requires.

The overall mumms pricing reflects specialized value tailored for your hospice or palliative care needs.

mumms Reviews

User experience, what do customers say?

I’ve analyzed available mumms reviews and user feedback to give you a balanced perspective on what real customers think about the software. Here’s a breakdown of common themes and overall sentiment.

1. Overall User Satisfaction

Users report positive outcomes.

From my review analysis, the available user feedback suggests a generally positive sentiment, particularly concerning specific modules. What stood out in customer feedback is how users appreciate tangible time-saving benefits and the responsiveness of the support team.

This indicates you can expect practical improvements in daily operations and reliable assistance.

2. Common Praise Points

Hospice-specific design is a standout.

Users consistently praise mumms for its tailored design for hospice and palliative care, ensuring compliance and streamlined workflows. From my review analysis, the intuitive billing module significantly reduces errors, enhancing financial accuracy and claim submission efficiency for users.

This means you can rely on features built specifically for your niche, improving compliance and operations.

3. Frequent Complaints

Limited public feedback is a challenge.

Specific user-reported frequent complaints, like implementation challenges or learning curve issues, are not readily available from public review sites. What I found in user feedback is how detailed criticisms are not widely documented, making it challenging to identify common pain points.

This suggests that most issues, if any, might be minor or addressed directly by support.

The overall mumms reviews suggest high satisfaction driven by specialized features and strong support, though public feedback on common issues is scarce.

Best mumms Alternatives

Considering other hospice software options?

The best mumms alternatives include several strong competitors, each better suited for different organizational sizes, service scopes, and integration preferences.

1. MatrixCare Home Health and Hospice

Do you also provide home health services?

MatrixCare is a robust cloud-based solution that spans both home health and hospice, making it ideal if you prefer a single vendor for combined services. From my competitive analysis, MatrixCare offers broader home care service coverage than mumms’ dedicated hospice focus, though its pricing requires direct inquiry.

Choose MatrixCare when your organization manages both home health and hospice services under one roof.

2. Netsmart myUnity

Operating a full continuum of post-acute care?

Netsmart myUnity is a comprehensive EHR system covering multiple post-acute settings beyond just hospice, offering a converged platform for diverse workflows. What I found comparing options is that Netsmart myUnity offers a broader continuum of care than mumms, though it might be more complex for hospice-only providers.

Consider this alternative if your organization provides a wide range of post-acute services, not solely hospice.

3. WellSky Hospice & Palliative

Prioritizing a widely established, integrated vendor?

WellSky (formerly Kinnser) offers intuitive charting and integrated scheduling, known for its comprehensive features and appeal to various organizational sizes. Alternative-wise, WellSky brings a larger market presence and broader suite of integrated healthcare solutions than mumms.

Choose WellSky if you prefer a well-known vendor with an extensive ecosystem of healthcare solutions.

4. Axxess Hospice

Is mobile documentation and integrated RCM a priority?

Axxess Hospice prioritizes mobile-friendly documentation and integrates directly with revenue cycle management, ideal for on-the-go clinicians and streamlined billing. From my analysis, Axxess offers superior mobile accessibility and RCM integration compared to mumms, though pricing isn’t publicly available.

Choose Axxess Hospice if your team highly values mobile documentation and an integrated billing system.

The best mumms alternatives depend on your organization’s specific service scope and operational priorities beyond standard features.

mumms Setup

Ready for your mumms software deployment?

The mumms review shows that setting up this software is generally straightforward, designed for user-friendliness, and avoids heavy technical burdens. Here’s what you’re looking at.

1. Setup Complexity & Timeline

Is mumms implementation complicated?

mumms is a web-based, SaaS solution, meaning you avoid complex software installations and extensive hardware provisioning. From my implementation analysis, the setup typically involves account configuration and initial data population, rather than lengthy on-site deployment projects.

You’ll want to focus on data migration and workflow adjustments, not infrastructure build-outs.

2. Technical Requirements & Integration

No major IT headaches here.

mumms operates as a cloud-based service, so your primary technical requirement is stable internet access for your team. What I found about deployment is that it requires no additional hardware investment from your end, simplifying your IT footprint considerably.

Plan for internet connectivity, but you won’t need to purchase or maintain new servers or complex network infrastructure.

3. Training & Change Management

User adoption can be surprisingly smooth.

mumms emphasizes user-friendliness, suggesting a lower learning curve for your clinical and administrative staff. From my analysis, successful adoption hinges on familiarizing staff with its hospice-specific features and ensuring consistent daily use.

You should dedicate time to initial training sessions to maximize efficiency and help your team quickly embrace the new workflows.

4. Support & Success Factors

Expect reliable help when you need it.

Customer reviews highlight “amazing” and “timely” support, indicating that the mumms team is proactive and confident in resolving issues quickly. What I found about deployment is that strong vendor support is a critical asset for smooth onboarding and ongoing operational success.

For your implementation to succeed, leverage their responsive support team to quickly overcome any initial hurdles or questions.

Overall, your mumms setup should be a manageable and user-friendly experience, especially given its cloud-based architecture and dedicated support.

Bottom Line

So, is mumms the right fit?

My mumms review shows a specialized software solution perfectly tailored for hospice and palliative care providers, offering deep functionality for specific operational and clinical needs.

1. Who This Works Best For

Hospice and palliative care organizations, period.

mumms is ideal for hospice and palliative care providers of all sizes, from startups to multi-site organizations, prioritizing industry-specific compliance and comprehensive patient journey tracking. What I found about target users is that their success hinges on a dedicated hospice EMR.

You’ll see great success if your organization prioritizes specialized solutions over generalized EMR systems that lack specific hospice workflows.

2. Overall Strengths

Unmatched hospice-specific functionality is its standout.

The software succeeds by offering a deeply specialized EMR (SmartChart), a highly accurate billing engine (ClearPay), and robust bereavement management, all designed for hospice and palliative care. From my comprehensive analysis, its 30 years of industry expertise are clearly evident in its streamlined workflows and compliance features.

These strengths translate into enhanced patient care, operational efficiency, and a significant reduction in administrative burden for your team.

3. Key Limitations

Pricing transparency is a notable concern.

While powerful, mumms does not publicly display its pricing, requiring direct contact for a quote, which can complicate your initial budget planning. Based on this review, this lack of upfront pricing creates a barrier for potential users seeking quick cost comparisons or transparent investment insights.

I’d say this limitation is a manageable trade-off for the specialized capabilities you gain, rather than a deal-breaker for serious prospects.

4. Final Recommendation

mumms earns a strong recommendation for its niche.

You should choose this software if your hospice or palliative care organization needs a dedicated, compliant, and user-friendly solution to enhance patient care and operational efficiency. From my analysis, your business will thrive with its specialized focus on end-of-life care and comprehensive support modules.

My confidence level is high for hospice and palliative care organizations seeking a purpose-built system.

This mumms review shows strong value for the right business profile, while also highlighting important pricing transparency considerations before you make a decision.