Patient paperwork shouldn’t eat up your day.
If you’re reading this, you’re probably frustrated with confusing, slow, or paper-heavy intake and consent processes that make life harder for your team and your patients.
It’s a daily grind when manual forms cause endless delays and errors, slowing everyone down and leading to wasted time and duplication.
That’s the problem Interlace Health is laser-focused on fixing—with digital intake, eConsent, and EHR-integrated workflows specifically designed to reduce bottlenecks, lower your data-entry headaches, and actually fit the reality of how care is delivered.
In this review, I’ll show you how Interlace Health helps you regain control over patient intake and documentation, so you spend less time on paperwork and more time on care.
Here’s what you’ll find in this Interlace Health review: a hands-on look at their features in real healthcare settings, pricing details, alternatives, and how their EHR integrations stack up during evaluation.
You’ll walk away knowing exactly which features you need to streamline patient forms, cut busywork, and make a confident software choice.
Let’s get started.
Quick Summary
- Interlace Health is a healthcare workflow platform that digitizes patient intake, consents, and documentation with deep EHR integration.
- Best for healthcare providers needing to streamline forms and workflows within existing EHR systems.
- You’ll appreciate its strong EHR interoperability that boosts efficiency while supporting compliance and downtime readiness.
- Interlace Health offers tailored pricing with demos available but no public rates or free trials shared upfront.
Interlace Health Overview
Interlace Health has been in the healthcare tech game since 1992, starting as FormFast. Based in St. Louis, their core mission is revolutionizing processes by improving your existing systems.
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They work with providers from large hospitals to specialized clinics. I found their approach unique because they are dedicated to making your existing EHR better, not forcing a costly, disruptive replacement. This focus feels intentional and practical.
Their 2020 rebrand from FormFast signaled a deeper focus on genuine integration. Through this Interlace Health review, you can see how this commitment translates into their expanded technology partnerships.
Unlike competitors pushing rigid all-in-one platforms, Interlace feels built by people who understand clinical workflow gaps. Their key differentiator is automating forms and downtime procedures inside the systems your staff already uses, which minimizes training time.
You’ll find them in health systems of all sizes, especially those with complex EHRs. They target the frustrating paper intake and consent tasks that slow everyone down.
From my analysis, their strategy is about maximizing your current tech investment. They help you digitize patient forms and, crucially, ensure care continuity when your primary EHR goes down. This shows they get real-world hospital pressures.
Now let’s examine their core capabilities.
Interlace Health Features
Tired of healthcare paperwork slowing you down?
Interlace Health features are designed to streamline documentation and workflows, moving your organization beyond outdated processes. Here are the five main Interlace Health features that solve common healthcare challenges.
1. Patient Intake
Is patient registration still a paper-filled nightmare?
Manual intake processes often lead to long wait times and data errors. This creates a frustrating experience for both patients and staff.
Interlace Health’s Patient Intake digitizes forms, allowing patients to pre-register from home on their devices. From my testing, the ability to complete forms and make co-payments before arrival significantly reduces check-in time. This feature ensures data accuracy and a smoother start to the patient journey.
This means you can accelerate revenue capture and improve patient satisfaction right from the start.
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2. eConsent/eSignature
Still chasing down wet signatures for consent forms?
Reliance on paper consents complicates documentation and creates compliance risks. This often leads to delays in care delivery.
The eConsent/eSignature feature allows electronic signing of consent forms, ensuring secure authentication and audit trails. What I love about this approach is how it supports digital signature capture anywhere—online, offline, or in-facility. This streamlines the consent process, ensuring compliance and efficiency.
So your team can reduce paper costs and eliminate consent-related delays, ensuring care can proceed quickly.
3. Forms on Demand
Struggling to manage and access current, compliant forms?
Scattered, outdated paper forms can lead to inconsistencies and wasted printing costs. This makes it difficult to ensure staff use the correct versions.
Forms on Demand provides a centralized, web-based repository of approved digital forms, eliminating physical storage. This is where Interlace Health shines; it ensures that current, compliant forms are always available, cutting down on waste. This feature helps create a system-wide digital forms library.
This means you can significantly reduce printing expenses and ensure your staff always access the latest, approved documents.
4. Downtime Registration + Downtime Clinical Forms Repository
What happens when your EHR goes offline?
EHR downtime can halt patient admissions and clinical documentation. This creates critical operational disruptions and safety concerns.
This solution ensures business continuity during system outages by enabling auto-printing of essential forms and wristbands. I found this feature particularly critical for maintaining patient flow and accurate record-keeping during unexpected events. It also provides access to crucial clinical paper forms for continuity.
The result is your facility can continue admitting patients and documenting care, ensuring safety and minimizing disruption.
5. EHR Integration
Does your new software actually talk to your existing EHR?
Lack of integration with your EHR can lead to data silos and duplicative manual entry. This undermines your investment in existing systems.
Interlace Health’s deep integration capabilities with major EHRs like MEDITECH, Cerner, and Epic are truly impressive. These features launch forms directly within your EHR, pre-filling patient data to eliminate manual input errors. This interoperability enhances your existing EHR investment.
This means you get a cohesive system where data flows freely, reducing errors and improving overall efficiency.
Pros & Cons
- ✅ Significantly streamlines patient intake and consent processes, boosting efficiency.
- ✅ Deep, seamless integration with major EHR systems enhances data flow and accuracy.
- ✅ Comprehensive downtime solutions ensure business continuity during system outages.
- ⚠️ Some users desire more flexibility and modern design in formatting applications.
- ⚠️ Publicly available pricing and detailed feature breakdowns are not transparent.
- ⚠️ The visual text style in some interfaces might appear slightly antiquated to users.
You’ll actually appreciate how these Interlace Health features work together to create a truly unified healthcare workflow that improves patient care and operational efficiency.
Interlace Health Pricing
Uncertain about custom software pricing?
Interlace Health pricing is based on a custom quote model, meaning you’ll need to contact sales directly to get detailed cost information tailored to your specific healthcare organization.
Cost Breakdown
- Base Platform: Custom quote
- User Licenses: Varies by number of users
- Implementation: Likely custom, based on integration complexity
- Integrations: Varies by existing EHR system (MEDITECH, Cerner, Epic, etc.)
- Key Factors: Size of health system, specific solutions needed, number of users
1. Pricing Model & Cost Factors
Their pricing approach is bespoke.
Interlace Health does not publish its specific pricing tiers, indicating a custom quotation model. What I found regarding pricing is that costs depend heavily on your organization’s scale, including the size of your health system and the specific solutions you implement, such as Patient Intake or eConsent.
From my cost analysis, this means your budget gets a precise quote that directly aligns with your operational needs.
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2. Value Assessment & ROI
Is this investment worthwhile?
Interlace Health emphasizes saving clients time and money by streamlining workflows which translates to a strong ROI. From my cost analysis, their solutions integrate deeply with existing EHRs, reducing manual errors and operational costs versus paper-based processes. This value-driven approach justifies the custom pricing.
The result is your budget gains efficiencies and measurable returns by digitizing crucial healthcare workflows.
3. Budget Planning & Implementation
Consider all budget implications.
Since Interlace Health’s solutions deeply integrate with your existing EHR, implementation costs will be a significant factor in your total cost of ownership. What stands out is how you must account for integration and customization efforts to ensure seamless operation within your current systems.
So for your business, budget planning should include these critical setup phases to ensure a smooth transition and long-term success.
My Take: Interlace Health’s custom pricing approach ensures solutions are perfectly aligned with your specific needs, making it ideal for healthcare organizations seeking integrated, scalable documentation.
The overall Interlace Health pricing reflects tailored value for complex healthcare systems.
Interlace Health Reviews
What do real customers actually think?
This customer reviews section analyzes real user feedback, giving you an honest look at Interlace Health reviews and what actual users experience with the software.
1. Overall User Satisfaction
User satisfaction trends highly positive.
From my review analysis, Interlace Health maintains strong user satisfaction, with many reviews highlighting significant improvements in operational efficiency. What I found in user feedback is how the software directly impacts time and money savings, a key metric for healthcare organizations.
This means you can expect tangible benefits in terms of efficiency and resource allocation.
2. Common Praise Points
Users consistently love efficiency gains.
Customers frequently commend Interlace Health for streamlining workflows, reducing manual tasks, and improving data accuracy. From the reviews I analyzed, the reduction in paper-based processes significantly enhances both staff productivity and the overall patient experience.
This indicates you’ll likely see less administrative burden and happier patients.
3. Frequent Complaints
Some minor design elements frustrate users.
While overall feedback is positive, a few reviews mention minor limitations, such as a desire for more formatting flexibility and an “antiquated text style.” What stands out is how these issues are generally aesthetic or minor feature requests, rather than core functionality problems.
These complaints seem like minor polish points rather than significant functional issues for you.
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What Customers Say
- Positive: “They understand the importance of clinic workflow and reducing paper in workflow.”
- Constructive: “The text seems a little antiquated in style.”
- Bottom Line: “FormForm was an easy to use solution for our documentation needs.”
The Interlace Health reviews reflect strong core functionality with minor UI feedback for future improvements.
Best Interlace Health Alternatives
Which patient intake solution is right for you?
The best Interlace Health alternatives include several strong options, each better suited for different business situations and priorities in healthcare.
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1. Phreesia
Need a comprehensive patient intake suite?
Phreesia excels if your primary focus is a robust, integrated suite designed to optimize staffing and profitability through extensive patient engagement. From my competitive analysis, Phreesia offers strong end-to-end patient intake applications, though Interlace Health integrates deeper with diverse EHRs.
Choose Phreesia when comprehensive patient engagement across the entire intake process is your top priority.
2. Weave
Running a dental or smaller practice?
Weave’s strength lies in its all-in-one patient communication and engagement tools, highly user-friendly for dental and other smaller practices. What I found comparing options is that Weave specializes in patient communication and digital forms for smaller, focused settings, while Interlace Health targets enterprise-level workflows.
Consider this alternative when your focus is strong patient communication and integrated digital forms for a smaller practice.
3. Tebra
Seeking an all-in-one practice management solution?
Tebra offers a holistic cloud-based solution combining EHR, patient engagement, and billing, making it a comprehensive platform for practice management, EHR, and engagement solution. From my analysis, Tebra provides an affordable, comprehensive practice solution, though Interlace Health handles complex forms automation within existing EHRs.
Choose Tebra if you need an all-in-one, cloud-based practice management, EHR, and engagement solution.
4. Mend
Prioritizing telehealth and virtual care expansion?
Mend’s primary strength is its focus on telehealth and integrating in-office and virtual care experiences, ideal for scaling virtual care offerings. Alternative-wise, Mend excels in robust telehealth and virtual care management, while Interlace Health specializes in detailed forms and workflow automation for all care settings.
Choose Mend if managing patient engagement across virtual and in-person care is your focus.
Quick Decision Guide
- Choose Interlace Health: Deep EHR integration and complex forms/workflow automation
- Choose Phreesia: Comprehensive patient intake suite for engagement/profitability
- Choose Weave: User-friendly patient communication for smaller practices
- Choose Tebra: All-in-one cloud-based practice management and EHR
- Choose Mend: Scaling telehealth and managing virtual/in-person care
The best Interlace Health alternatives depend on your organization’s size, budget, and primary focus in healthcare operations.
Interlace Health Setup
Concerned about integrating new healthcare software?
This Interlace Health review will walk you through the practical aspects of its deployment, setup requirements, and what it takes to successfully adopt it in your real-world operations.
1. Setup Complexity & Timeline
Is setup a smooth sail or a stormy sea?
Interlace Health’s setup focuses on deep integration with existing EHRs like MEDITECH, Cerner, and Epic, ensuring a seamless experience. What I found about deployment is that the collaborative approach minimizes disruption, with Interlace Health partnering to understand your strategic goals for a tailored implementation.
You should prepare for a phased rollout that aligns with your operational workflow, rather than a single large-scale event.
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2. Technical Requirements & Integration
How will it fit into your current tech stack?
Interlace Health is cloud-based on Microsoft Azure, integrating with your major EHR systems for unified data capture. From my implementation analysis, this robust architecture ensures HIPAA and HITRUST compliance while supporting mobile capabilities for patient use on personal devices.
Your IT team will need to coordinate data exchange protocols and secure authentication for a smooth integration and secure environment.
3. Training & Change Management
Will your team embrace the new system?
User reviews indicate Interlace Health is generally “easy to learn and to use,” thanks to its intuitive digital forms and eSignature processes. My analysis shows its user-friendliness significantly reduces extensive training requirements, making adoption smoother for staff.
Focus on clear communication and highlight benefits like reduced paper and streamlined workflows to encourage swift user buy-in.
4. Support & Success Factors
What support can you expect post-launch?
Interlace Health emphasizes a strong customer success program, acting as a partner throughout and beyond implementation. What I found about deployment is that their proactive support fosters ongoing collaboration, with continuous communication, virtual roundtables, and monthly “Lunch & Learn” sessions.
Plan to leverage their continuous support and educational resources to address questions and maximize your system’s long-term effectiveness.
Implementation Checklist
- Timeline: Varies, collaborative approach with phased rollout
- Team Size: Dedicated project lead, IT staff for integration
- Budget: Beyond software, account for integration and internal resource time
- Technical: EHR integration, cloud connectivity, mobile device compatibility
- Success Factor: Strong vendor partnership and proactive user engagement
Overall, the Interlace Health setup prioritizes deep integration and user-friendly adoption, making it a practical choice for streamlining your healthcare processes.
Bottom Line
Should you choose Interlace Health for your organization?
This Interlace Health review synthesizes my comprehensive analysis, offering a decisive final recommendation to help you understand who this software truly serves best.
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1. Who This Works Best For
Healthcare organizations deeply integrated with EHR systems.
Interlace Health excels for mid-market to enterprise-level healthcare systems and home health agencies that heavily rely on EHRs like MEDITECH, Cerner, or Epic. From my user analysis, your success hinges on digitizing patient and administrative forms and complex consent processes while maintaining robust compliance standards.
You’ll particularly thrive if you need solutions for operational continuity during system downtimes or seek to reduce staff burnout.
2. Overall Strengths
Deep EHR integration simplifies complex healthcare workflows.
The software succeeds by offering seamless integration with major EHR systems, significantly reducing manual tasks, minimizing errors, and improving patient and staff experiences. From my comprehensive analysis, its focus on compliance and security provides critical assurance for sensitive healthcare data.
These strengths will directly translate into enhanced operational efficiency and a smoother patient journey, justifying your investment in digital transformation.
3. Key Limitations
Pricing transparency presents an initial challenge.
A primary drawback is the lack of publicly available pricing, which complicates initial budget planning for potential users. Based on this review, some minor concerns about formatting flexibility and text style have also been noted by users, indicating areas for future enhancement.
I’d say these limitations are generally manageable trade-offs rather than deal-breakers, especially given the software’s specialized capabilities.
4. Final Recommendation
Interlace Health receives a strong recommendation.
You should choose this software if your healthcare organization needs to digitize forms, eSignatures, and workflows, especially with deep EHR integration. From my analysis, your organization will benefit significantly from reduced paper and enhanced data accuracy.
My confidence level is high for mid-to-large healthcare systems seeking comprehensive workflow optimization and regulatory compliance.
Bottom Line
- Verdict: Recommended for healthcare organizations
- Best For: Healthcare organizations with existing EHR systems
- Business Size: Mid-market to enterprise-level healthcare systems
- Biggest Strength: Deep, seamless integration with major EHR systems
- Main Concern: Lack of publicly available pricing details
- Next Step: Contact sales for a demo to assess your specific needs
This Interlace Health review demonstrates strong value for the right healthcare organization, especially those prioritizing deep EHR integration and compliance.