Are your team’s numbers exposed?
When employees use personal phones for business calls, you risk exposing their private data and eroding the trust of your customers.
Plus, customers often ignore calls from unknown personal numbers. This means you’re losing valuable sales opportunities before the conversation even starts.
This exposure doesn’t just affect sales; it creates serious compliance risks. A single data breach from an unsecured phone number can damage your reputation and lead to costly fines.
The right solution masks phone numbers entirely. This lets you protect both customer and employee data while maintaining professional communication channels.
In this guide, I’ll walk you through the best call masking solutions available. I will help you find a tool that secures your communications and boosts your team’s performance.
You will discover how to increase call answer rates, improve tracking, and build trust with every customer interaction you have.
Let’s get started.
Quick Summary:
| # | Software | Rating | Best For |
|---|---|---|---|
| 1 | Twilio → | Global enterprises & developers | |
| 2 | RingCentral → | Large enterprises & remote teams | |
| 3 | Dialpad → | Enterprise communication & sales | |
| 4 | Plivo → | Small to mid-size businesses | |
| 5 | CallHippo → | SMBs & sales-focused teams |
1. Twilio
Protect your business and privacy with secure communications.
Twilio’s Voice API allows you to make, receive, and monitor calls globally, essential for keeping personal numbers private. This means you can easily manage customer interactions without exposing employee contact details.
This directly addresses the privacy concerns businesses face, helping you safeguard employee data and maintain customer trust.
Looking for effective solutions?
Twilio empowers your business with a robust Customer Engagement Platform, combining communication APIs with AI and first-party data. You can access local, national, and toll-free phone numbers, giving you flexibility to present local caller IDs regardless of your team’s physical location.
Additionally, Twilio offers Authentication and Identity tools, like Verify and Lookup, that fight fraud and keep customer accounts secure, which is crucial for increasing call uptake rates. You can deploy virtual agents with Conversational AI to automate tasks and personalize interactions at scale. Plus, their robust platform offers proven scale and trust, ensuring reliable infrastructure and global connectivity for your customer experiences.
The result is increased customer acquisition and improved reputation.
Key features:
- Programmable Voice API: Make, receive, and monitor calls around the world, enabling true call masking and privacy for your team members.
- Phone Numbers: Access local, national, and toll-free phone numbers to present local caller IDs, boosting customer trust and call answer rates.
- Authentication & Identity: Utilize Verify and Lookup tools to prevent fraud and secure customer accounts, enhancing privacy and compliance.
Learn more about Twilio features, pricing, & alternatives →
Verdict: Twilio’s Voice and Phone Numbers capabilities make it an excellent choice for best call masking solutions, enabling global call management and local caller ID presentation. With over 320,000 companies building on their platform, Twilio helps protect privacy, ensure compliance, and boost sales.
2. RingCentral
Protect your privacy, boost sales, maintain professional relationships?
RingCentral offers an AI Communications Platform, centralizing calls, messages, and meetings, ideal for protecting personal numbers while enhancing customer interactions.
This means you can power every interaction with AI that integrates across your communication channels, helping your organization build customer trust.
The solution enhances your call management.
Here’s how RingCentral solves these challenges, giving you a reliable business communications platform. Their AI Receptionist acts as a 24/7 digital concierge, accurately routing calls and even sending texts, which significantly reduces missed calls. This means you can handle up to 93% of calls with AI, freeing up your team. Additionally, features like Enhanced Business SMS and Online Fax allow you to maintain professional communication without exposing personal numbers, ensuring secure and compliant interactions. Plus, RingSense conversation intelligence integrates deeply with your CRM for automated recordings and instant summaries, driving sales while preserving privacy.
The result is secure, efficient communication.
Key features:
- AI Receptionist: Offers 24/7 support with AI that answers questions, routes callers, and sends texts, preventing personal number exposure.
- Enhanced Business SMS & Online Fax: Allows your team to send and receive messages and faxes professionally without using personal devices or numbers.
- Conversation Intelligence (RingSense): Unlocks value from interactions with automated recordings and instant summaries, integrated deeply with your CRM for better insights.
Learn more about RingCentral features, pricing, & alternatives →
Verdict: RingCentral’s AI-powered platform provides robust tools like AI Receptionist and enhanced business SMS that protect employee privacy by masking personal numbers. With over 400,000 customers worldwide relying on its 99.999% availability, it’s a reliable and secure choice for best call masking solutions that also drives sales and improves customer satisfaction.
3. Dialpad
Struggling with employee privacy and call uptake rates?
Dialpad offers an AI-powered customer communications platform for calls, messages, and meetings.
This means you can protect your team’s personal numbers while maintaining professional client relationships, ensuring compliance.
You need a better way.
Dialpad solves this by elevating every conversation, providing real-time AI insights for enhanced interactions. You get instant AI summaries and action items, streamlining communication. Their proprietary AI ensures unmatched accuracy for enterprise communication. Additionally, all user data is kept in-house, ensuring compliance with privacy regulations. Plus, Dialpad integrates with essential apps like Salesforce and Zendesk to make your business run smoothly. The result is better customer outcomes with improved workflows and call insights.
If you’re interested in optimizing your sales outreach, my article on best outbound call center software provides more insights.
Key features:
- AI-powered insights: Elevate every customer interaction with real-time AI coaching and insights, improving call quality and overall operational effectiveness.
- Privacy and security: All user data is kept in-house, ensuring compliance with privacy regulations and safeguarding both customer and employee information.
- Seamless integrations: Connects with essential business applications like Salesforce, Zendesk, and Google Workspace, streamlining workflows and saving time.
Learn more about Dialpad features, pricing, & alternatives →
Verdict: Dialpad is well-suited as one of the best call masking solutions, providing a reliable platform for enterprise communication. Its AI capabilities enhance call quality and provide valuable insights, while its robust privacy features protect sensitive data, ensuring improved customer trust and increased call uptake.
4. Plivo
Concerned about employee privacy and customer trust?
Plivo offers a robust Voice API and a dedicated number masking solution for secure, private communications. This means you can keep personal numbers confidential while maintaining professional interactions.
Plivo understands that businesses need to safeguard sensitive information. Their voice capabilities ensure your team can connect without exposing personal details.
You need a solution that simplifies communication.
Plivo’s Voice API provides the infrastructure to build powerful voice applications, including the crucial number masking feature. You can protect privacy and ensure smooth customer interactions simultaneously.
Their Call Insights provide valuable data, allowing you to track and analyze communication patterns effectively. This comprehensive approach enhances both security and operational efficiency. Plivo also offers client SDKs, enabling developers to integrate voice capabilities directly into your existing applications, ensuring seamless functionality and reducing implementation hurdles for secure calling.
This protects your privacy and boosts sales.
Key features:
- Voice API and Number Masking: Securely connect employees and customers without revealing personal phone numbers, crucial for maintaining privacy and professional boundaries.
- Call Insights: Gain valuable data and analytics on call performance and trends, helping your team optimize communication strategies and improve service delivery.
- Client SDKs: Easily integrate Plivo’s voice capabilities into existing applications, ensuring a smooth and efficient setup for secure and private communication.
Learn more about Plivo features, pricing, & alternatives →
Verdict: Plivo provides a comprehensive solution for businesses seeking the best call masking solutions. With dedicated features like number masking, robust Voice API, and detailed call insights, your organization can protect employee and customer privacy, maintain trust, and enhance overall sales efforts.
5. CallHippo
Worried about privacy in customer communications?
CallHippo provides a reliable cloud-based phone system, virtual numbers, and AI-driven solutions to protect your team’s personal numbers. This means you can maintain professional client relationships without privacy concerns.
With features like AI Smart DID Routing and international phone numbers, your organization can safeguard employee data and boost customer trust.
Here’s how to simplify your outreach.
CallHippo addresses data privacy and trust challenges by providing virtual phone numbers across 50+ countries, allowing local caller ID presentation for increased call uptake. This enhances professional appearance and customer confidence.
Additionally, AI-powered tools such as Parallel Dialer and AI Phone Agent enable automated, efficient calling to reach more leads while handle inbound queries 24/7. This minimizes manual effort and maximizes productivity for your sales and support teams. Plus, with over 100 seamless integrations like HubSpot and Salesforce, CallHippo centralizes communication, analytics, and CRM data, ensuring streamlined workflows and improved team performance.
Boost sales and customer acquisition effectively.
Key features:
- Virtual Phone System: Quickly set up a professional business phone system, offering virtual numbers in over 50 countries for localized caller ID and enhanced trust.
- AI-Powered Agents: Automate sales and support with AI Phone Agents and Parallel Dialers that handle calls 24/7, qualify leads, and boost agent productivity by connecting directly to live calls.
- Comprehensive Analytics & Integrations: Gain insights with Call Analytics and AI Copilot’s sentiment analysis, while integrating with 100+ CRMs and helpdesks like HubSpot and Zendesk.
Learn more about CallHippo features, pricing, & alternatives →
Verdict: CallHippo offers a robust suite of virtual telephony and AI-driven features, making it one of the best call masking solutions for businesses aiming to protect privacy, enhance customer trust, and significantly boost sales productivity through smart communication tools and global number options.
6. CloudTalk
Protecting privacy while boosting sales, sound familiar?
CloudTalk offers local calling numbers across 160+ countries, ensuring you present a local presence and build trust. This means your customer acquisition efforts are enhanced by reducing suspicious call rejections.
Organizations can protect sensitive data and boost their reputation, ensuring customer trust and compliance are maintained. The result is increased call uptake rates and overall business success.
It’s time for better connections.
CloudTalk solves common communication hurdles by enabling you to reach more people in more places with unbeatable call quality. You get access to over 160 local calling numbers powered by a multi-carrier network, ensuring you connect with customers globally.
Additionally, CloudTalk’s AI-powered calling tools and analytics automate time-consuming tasks, letting your team focus on meaningful conversations. You can easily track trends and improve strategies, providing a complete view of your team’s performance.
Plus, features like Caller ID Branding display your name and logo instead of “Unknown Number,” drastically increasing pick-up rates. This seamless integration with your CRM, helpdesk, and other business tools ensures all activities are tracked and insights are automatically delivered, cutting analysis time by 80%.
This commitment to privacy and security drives acquisition.
Speaking of boosting sales and customer acquisition, my guide on best offer management software explores how to scale your sales strategies effectively.
Key features:
- Global Local Presence: Offers 160+ local numbers and international SMS/MMS, allowing you to connect with clients worldwide while presenting a local identity.
- AI-Powered Efficiency: Includes AI Voice Agents for 24/7 calls, voicemail drop, and Conversation Intelligence for automated notes, transcripts, and sentiment analysis.
- Enhanced Call Management: Features like Smart Dialer, Call Flow Designer, Skill-Based Routing, and VIP Queues ensure efficient call handling and improved customer experience.
Learn more about CloudTalk features, pricing, & alternatives →
Verdict: CloudTalk is ideal for business professionals managing customer communications, protecting employee numbers with local caller ID and crystal-clear calls in 160+ countries. It addresses privacy concerns and boosts call uptake, making it one of the best call masking solutions for reliable and professional client interactions.
7. Exotel
Protecting your team’s privacy on every call is crucial.
Exotel’s robust communication solutions address privacy concerns by providing a secure platform for all customer interactions.
This means your business can maintain professional client relationships without exposing employee personal numbers, which reduces risks of data breaches and builds customer trust.
You can safeguard sensitive information and boost customer acquisition.
Exotel offers a comprehensive communication ecosystem, bringing all your customer interactions—calls, messages, chats, emails, and social media—into one unified, AI-powered platform. This enables you to deliver fast, relevant, and scalable omnichannel experiences.
Additionally, Exotel’s Voice APIs facilitate features like in-app and click-to-call functionality, allowing you to easily connect with customers while maintaining privacy. Their AI capabilities, including Conversation Intelligence, can review every interaction, automating quality analysis for superior performance and compliance. Plus, with Mission-Critical Connectivity, Exotel handles complex technicalities like app-to-app calling and auto-switching between telco partners, ensuring optimal call quality and scalability while adhering to regulatory requirements.
The result is enhanced privacy, improved efficiency, and increased customer satisfaction for your business.
Key features:
- Unified Agent Platform: Consolidates all customer interactions (calls, messages, chat, email, social media) for fast, relevant, and secure omnichannel experiences.
- Voice & Messaging APIs: Offers reliable APIs for in-app calling, click-to-call, and WebRTC, ensuring private and efficient customer communication.
- Mission-Critical Connectivity: Manages complex technicalities like app-to-app calling, multi-telco switching, and PSTN to VoIP to enhance call quality and compliance.
Learn more about Exotel features, pricing, & alternatives →
Verdict: Exotel’s comprehensive AI-powered communication ecosystem and robust privacy features make it one of the best call masking solutions. With their unified agent platform and secure Voice APIs, your organization can protect employee and customer data, ultimately boosting sales and customer trust through demonstrated commitment to privacy.
8. AVOXI
Are you worried about call privacy and uptake rates?
AVOXI helps your business overcome privacy concerns while boosting customer acquisition. Their platform lets you safeguard data, ensuring professional interactions without using personal employee numbers.
This means you can protect your team’s privacy and maintain customer trust. The software supports local caller ID presentation globally, increasing answer rates.
Here’s how AVOXI delivers.
AVOXI provides a robust cloud voice platform with global coverage across 150+ countries. This allows you to easily connect with customers worldwide, ensuring your calls are answered.
You can increase answer rates with guaranteed local caller ID, regardless of your physical location, making your communications more effective. Their intelligent SaaS platform automates tasks like purchasing, porting, and tracking numbers online, providing essential call insights.
Additionally, AVOXI integrates with over 40 CCaaS, UCaaS, and CPaaS solutions, allowing you to layer their voice solution into your existing contact center and enterprise app ecosystem. This streamlines workflows and enhances overall communication efficiency for your organization.
Connect globally, ensure privacy, and boost sales.
Key features:
- Global Voice Coverage: Offers seven different number types and guaranteed local caller ID across 150+ countries to increase answer rates and streamline your voice provider ecosystem.
- Intelligent SaaS Platform: Automates number management, including purchasing, porting, and tracking online, with analytics to monitor call quality and direct traffic efficiently.
- Contact Center Integrations: Seamlessly integrates with over 40 CCaaS, UCaaS, and CPaaS solutions, enhancing existing workflows and enabling elastic SIP trunks for cost savings.
Learn more about AVOXI features, pricing, & alternatives →
Verdict: AVOXI is perfect for businesses prioritizing privacy and sales, offering guaranteed local caller ID and seamless integrations. This platform is truly one of the best call masking solutions, evidenced by over 5,000 global brands trusting their service.
Conclusion
Ready to secure your communications?
Choosing the right tool can feel overwhelming. You have to balance protecting sensitive data with maintaining the professional trust needed to close sales.
The right choice makes a huge difference. Research shows that companies using these tools experience improved operational efficiency and customer trust. This is because you directly secure communications between all stakeholders and reduce privacy breach risks.
So, what’s the best path forward?
After testing these platforms, I recommend Twilio. Its Voice API and global phone numbers directly address the core challenge of protecting privacy while boosting sales.
With a platform trusted by over 320,000 companies, you get proven scale and reliability. It’s one of the best call masking solutions for ensuring compliance and boosting call uptake rates.
If you’re also looking for tools to align your overall IT strategy, my guide on enterprise architect software offers a deep dive.
I suggest you start a free trial of Twilio to see its power firsthand. It’s a simple step to secure your communications.
You’ll build more trust with every call.
