Is your old phone system losing you money?
Dropped calls and missed messages don’t just frustrate clients. They actively push them to competitors who can simply answer the phone.
Your team is struggling with a clunky system that can’t keep up. This means losing valuable business opportunities every single day.
In fact, Nextiva found poor communication caused 83% of companies to lose a customer. These aren’t just numbers; they represent preventable business failures.
Upgrading doesn’t have to be a complex headache. The right solution can streamline all your communications and solve these expensive problems for good.
In this guide, I’ve reviewed the best business phone system options for 2025. I’ll help you find a perfect match for your budget and team.
You’ll find solutions that boost team collaboration, support your remote workers, and scale easily as your company grows.
Let’s get started.
Quick Summary:
| # | Software | Rating | Best For |
|---|---|---|---|
| 1 | RingCentral → | Businesses of all sizes | |
| 2 | Nextiva → | Cost-conscious mid-size firms | |
| 3 | 8×8 → | Global enterprises | |
| 4 | Ooma → | Startups & small businesses | |
| 5 | GoTo → | Small to mid-size teams |
1. RingCentral
Tired of outdated communication systems slowing you down?
You need a unified platform to simplify employee and customer interactions.
This means you can say goodbye to missed calls and operational headaches, transforming how your organization connects and collaborates.
Here’s how you can upgrade your communication.
RingCentral offers an AI-powered communication platform to streamline calls, messages, and meetings across all your devices. This introduces an AI Receptionist for 24/7 customer support, effortlessly answering questions and routing calls, even sending texts. You also get RingCX, which empowers you to effortlessly manage agents, coach their performance, and improve customer satisfaction with every interaction. Plus, RingSense conversation intelligence gives you deep insights from customer interactions, integrating with your CRM for automated recordings and AI-powered coaching.
The result: empowered communication for your entire workforce.
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Key features:
- AI Receptionist: Offers 24/7 support by answering questions, routing callers accurately, and sending text follow-ups to handle a high volume of inquiries.
- Unified Communications: Centralizes business phone, enhanced SMS, online fax, messaging, and video meetings for seamless employee and customer experiences.
- Conversation Intelligence: Automatically records calls, provides instant summaries, and offers AI-powered coaching to drive sales and improve customer insights.
Learn more about RingCentral features, pricing, & alternatives →
Verdict: RingCentral stands out as a strong contender for the best business phone system, particularly for organizations seeking reliable AI-powered solutions. With a 99.999% availability and supporting over 400,000 customers globally, it ensures mission-critical communications are secure and compliant for businesses of all sizes.
2. Nextiva
Is your current business phone system holding you back?
Nextiva’s platform offers essential VoIP capabilities with crucial integrations for your CRM, supporting seamless workflows.
This means you can finally replace your outdated infrastructure, ensuring mobile compatibility and advanced call analytics are standard, not just luxuries.
Time to streamline your communications.
Nextiva addresses evaluation complexities by bringing all customer interactions into one AI-powered platform for orchestrated customer journeys. This capability tackles the information overload and decision paralysis you might experience.
Here’s how: you get intelligent routing like skill-based and situation-based options, along with robust ACD algorithms. This ensures calls go to the right agent every time, improving response times and reducing operational costs. Additionally, features like unified agent experience and workflow automation boost team productivity by connecting customer-facing and back-office teams, making operations more efficient. Plus, real-time dashboards and customizable analytics widgets offer clear insights to optimize performance.
The result is a solution designed for seamless customer and internal communication.
Key features:
- Unified Communications Platform: Consolidates voice, live chat, SMS, and video meetings into one interface for seamless customer and internal collaboration across all channels.
- AI-Powered Contact Center: Offers intelligent routing, AI voice and digital bots, and secure payment assist to automate interactions and optimize customer journeys.
- Comprehensive Analytics & Automation: Provides real-time dashboards, custom reports, generative AI knowledge bases, and workflow automation to boost productivity and efficiency.
Learn more about Nextiva features, pricing, & alternatives →
Verdict: Nextiva’s AI-powered Unified-CXM platform provides a robust solution for businesses seeking the best business phone system. With features like comprehensive analytics, AI automation, and unified communications, it helps companies reduce costs by up to 40% as seen in some case studies, and enhance customer lifetime value through personalized experiences.
3. 8×8
Struggling with outdated business communication systems?
8×8 offers a unified intelligent platform connecting your employees and customers globally.
This means you can modernize your legacy systems to propel business growth and easily manage diverse communication channels, boosting operational efficiencies.
Time for smarter conversations.
8×8 helps you achieve real results by elevating customer experience and maximizing operational efficiencies. You can become a well-oiled CX machine with powerful automation and data-driven insights.
Additionally, their Contact Center powers agents with AI to simplify operations, while 8×8 Work connects teams with an AI-enabled suite. Plus, 8×8 Engage empowers all customer-facing teams, and you can even amplify Microsoft Teams with their communication capabilities. This comprehensive approach ensures secure, compliant, and accessible communications, fostering customer trust.
The result is superior customer experiences and reduced risk.
Key features:
- Unified Communications Platform: Connects employees and customers globally through one intelligent platform, designed to deliver critical business outcomes and simplify communication stacks.
- AI-Powered Contact Center: Enhances agent capabilities with artificial intelligence to streamline contact center operations and significantly improve customer satisfaction and efficiency.
- CX Beyond Contact Center: Extends communication capabilities to all customer-facing teams, enabling them to stay connected and provide seamless support with greater ease.
Learn more about 8×8 features, pricing, & alternatives →
Verdict: 8×8 stands out as a top contender for the best business phone system, particularly for organizations aiming to modernize communications, enhance CX, and improve operational efficiency. With over 3 million trusted users, 8×8 helps achieve tangible results like San Diego Zoo Wildlife Alliance’s increased call answer rates and revenue.
4. Ooma
Struggling with outdated business communication?
Ooma offers solutions like their Desktop App and Mobile App, making it simple to stay connected from anywhere.
This means your IT team can easily manage the system, and your remote workforce will have consistent communication tools at their fingertips.
It’s time to streamline your operations.
Ooma’s business phone services provide phone, video, and messaging, all customizable for any size business. This means you can integrate with tools like Salesforce and HubSpot, ensuring your sales and customer service teams have all the information they need during calls.
Additionally, features like virtual receptionist, call recording, and team chat help your operations managers improve efficiency and reduce costs. You can also utilize Ooma’s POTS replacement for hassle-free upgrades, avoiding vendor lock-in and ensuring system reliability, which procurement teams will appreciate for compliance and budget control.
The result is a unified communication system designed for growth.
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Key features:
- Comprehensive Call Management: Offers features like virtual receptionist, call parking, call queuing, and multi-ring, ensuring no call is missed and communications are streamlined.
- Seamless CRM Integrations: Connects directly with Salesforce, HubSpot, and QuickBooks Online, centralizing customer data and enhancing efficiency for sales and support teams.
- Flexible Mobile & Desktop Apps: Provides mobile and desktop applications for remote work support, videoconferencing, and team chat, ensuring productivity from any location.
Learn more about Ooma features, pricing, & alternatives →
Verdict: Ooma stands out as a strong contender for the best business phone system, offering essential features like CRM integration and mobile accessibility to address the core pain points of IT directors, operations managers, and startups looking for reliable, scalable communication.
5. GoTo
Struggling with outdated business communication systems?
GoTo Connect offers an all-in-one, AI-powered cloud communications platform, encompassing a phone system and CX tools. This means you can simplify how your organization connects, reducing complexity and overcoming the challenges of integrating disparate systems.
The result is a remarkably affordable and easy-to-manage solution, allowing you to focus on improving customer experience and team collaboration. Here’s how GoTo helps you overcome decision paralysis.
GoTo solves your communication hurdles.
It provides a smart business phone system with over 100 features for all your communication needs, including VoIP capabilities. This means you can easily add advanced voice features or fully transition to a cloud-based solution.
Additionally, the AI Receptionist acts as your 24/7 smart assistant, ensuring no customer inquiries are missed and freeing up your team for higher-value work. This feature integrates seamlessly, simplifying setup and improving overall customer service at every step by automating tasks and answering calls around the clock.
Plus, GoTo offers industry-leading security and unbeatable uptime, ensuring reliable communication.
Your communication system should empower, not hinder.
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Key features:
- AI-Powered Communications: Leverage AI Receptionist for 24/7 call handling and task automation, improving customer service and reclaiming valuable team time.
- Comprehensive Phone System: Access a smart business phone system with over 100 features, supporting VoIP capabilities and offering an easy-to-manage cloud-based solution.
- Integrated Customer Experience (CX): Unify customer interactions with a comprehensive suite of CX tools, including a phone system, softphone, and advanced reporting for seamless customer journeys.
Learn more about GoTo features, pricing, & alternatives →
Verdict: GoTo Connect provides an all-in-one, AI-powered cloud platform suitable for any business seeking the best business phone system. Its AI Receptionist and comprehensive features like the unified CX suite simplify operations and enhance customer satisfaction, as demonstrated by IT Manager Todd H. from BMW of Murray, who praised its unified texting, faxing, and reporting.
6. Dialpad
Struggling with outdated communication infrastructure and complex systems?
Dialpad offers an AI-powered customer communications platform for calls, messages, and meetings with instant AI summaries. This means you can easily streamline every interaction.
Your team gets real-time AI insights, coaching, and action items, addressing the pain point of overloaded evaluation processes and ensuring system reliability. The result is enhanced communication and operational effectiveness.
How can you simplify your upgrade?
Dialpad helps you elevate every conversation, offering next-gen contact center solutions with AI agents and assistants. You’ll find outbound sales calls with real-time AI coaching and automations, simplifying complex evaluations.
Its proprietary AI delivers unmatched accuracy and predictable costs, making it reliable, resilient, and scalable. Plus, Dialpad integrates with essential apps like Salesforce, Zendesk, and Google Workspace, unifying your workflows and saving up to 5 hours per week.
This dual-cloud architecture and secure, private data handling ensures compliance, providing peace of mind and reducing decision paralysis for procurement teams and IT directors.
Improve customer outcomes and efficiency.
Key features:
- AI-powered Communications: Offers calls, messages, and meetings with instant AI summaries and action items, enhancing real-time insights for your team.
- Comprehensive Contact Center: Provides next-gen AI agents, assistants, coaching, and insights for sales and customer support, boosting efficiency by 20%.
- Extensive Integrations: Connects seamlessly with vital business tools like Salesforce, Zendesk, and Google Workspace, saving your team up to 5 hours weekly.
Learn more about Dialpad features, pricing, & alternatives →
Verdict: If you’re seeking the best business phone system, Dialpad stands out for its robust AI-powered platform, delivering real-time insights and significant efficiency gains. Companies like RE/MAX reduced core product training by 2 weeks, while Randstad saved 10% of time with AI-powered transcriptions, proving its impactful solutions for enterprise-level communication needs.
7. Zoom
Is your current phone system holding your business back?
You need a solution that truly empowers your communication.
Zoom helps you overcome these challenges by offering a unified communication platform, making it simpler to connect your teams and clients efficiently. The result is a more productive and responsive organization.
Here’s how to achieve that.
Zoom provides a comprehensive communication platform designed to streamline your business operations. You can bring all your conversations into one place, whether it’s video, phone, or chat.
This means your teams can communicate effortlessly, enhancing collaboration and decision-making across the board. You get reliable, high-quality connections that reduce frustrating dropped calls and improve overall client satisfaction. Additionally, Zoom ensures your system is always ready, offering a reliable, secure connection with advanced features like AI Companion for enhanced productivity and smart call routing, which is crucial for modern businesses looking to improve their customer service.
Streamline your communication, empower your team.
Key features:
- Unified Communication Hub: Combines video conferencing, voice calls, and team chat into one platform, simplifying communication workflows and improving collaboration efficiency.
- AI Companion and Smart Routing: Leverages AI for enhanced productivity features and intelligent call routing, ensuring your calls reach the right person quickly and efficiently.
- Reliable and Secure Connectivity: Provides a secure and dependable connection, minimizing downtime and protecting sensitive business communications, crucial for maintaining operational continuity.
Learn more about Zoom features, pricing, & alternatives →
Verdict: Zoom offers a robust and scalable solution for businesses seeking the best business phone system, simplifying communication for your teams and customers. Its unified platform and AI-powered features ensure reliable connections and enhanced productivity, addressing pain points for IT directors and operations managers seeking efficiency and cost reduction.
8. Webex
Struggling with outdated business communication systems?
Webex offers cloud calling and a comprehensive phone system, designed to connect your global workforce and customers. This means your team can communicate effectively from anywhere, on any device.
It’s about overcoming limitations, ensuring your operations managers reduce costs without compromising call quality. Plus, Webex supports hybrid work, a key need for scaling startups.
Here’s how to simplify your communications.
Webex provides an integrated collaboration suite encompassing calling, meetings, messaging, and more. This suite ensures your tech decision-makers in startups find ease of implementation.
You can deliver impactful webinars to large audiences, create engaging meeting experiences regardless of location, and share video messages or screen captures efficiently. This addresses the need for remote workforce support, a critical aspect for growing teams.
Additionally, Webex includes AI-powered features for customer experience, such as AI Agents for dynamic interactions and AI Assistants to empower your agents, making customer resolutions smoother and faster. It also prioritizes security with built-in compliance options for various industry requirements, alleviating procurement teams’ compliance concerns.
The result is truly unified communication.
Key features:
- Cloud Calling and Phone System: Webex offers powerful cloud calling, connecting your global workforce and customers across any device or environment for seamless communication.
- AI-Powered Collaboration Suite: Get an integrated suite with AI innovation for meetings, messaging, webinars, events, polling, and whiteboarding, designed to enhance productivity.
- Integrated Customer Experience Tools: Webex includes AI Agent and AI Assistant capabilities for contact centers, driving personalized customer interactions and optimizing agent performance.
Learn more about Webex features, pricing, & alternatives →
Verdict: Webex provides a robust, AI-driven platform that delivers integrated communication and customer experience solutions. With powerful cloud calling, versatile meeting capabilities, and strong security features, Webex stands out as a strong contender for the best business phone system, trusted by 95% of Fortune 500 companies, making it ideal for diverse business needs.
Conclusion
Losing clients to missed calls?
Choosing the right system feels overwhelming. You’re facing information overload from vendors, making it tough to find a reliable solution for your team.
It’s why a Blueface study shows 57% of small businesses rely on VoIP features to cut hold times and boost customer experience. This is no longer a luxury; it’s essential for modern business.
So, what’s my top recommendation?
After evaluating all the options, RingCentral stands out. Its AI-powered platform effectively unifies all your calls, messages, and meetings into one seamless system.
With features like an AI Receptionist and proven 99.999% uptime, I believe it’s the best business phone system to ensure your organization never misses another lead.
I highly recommend you visit the RingCentral website to explore its features and see how it fits your specific business needs.
Your communication will be streamlined instantly.
